View the Status Page for One of your Orders on Shopify

Ken
Ken October 05, 2018

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Your customers will receive a link to their order status page by email when you fulfill or update the orders, or even when you include a tracking number to your fullfiled orders. The email templates will consist of the URL to the customer’s order status page such as order confirmation, shipping confirmation, and shipping update by default.

To support you in viewing the status of a customer’s order, I have prepared some steps on how to view the status page for one of your orders on Desktop. If you are using iPhone or Android, you can also apply these steps.

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How to view the status page for one of your orders

Step 1: Login

The first thing you will have to do is go to this link and then login into your Shopify account.

How to view the status page for one of your orders 1

Step 2: Choose order

From your Shopify admin page, you need to click on the Orders section. When you have clicked on this section, a list which includes all the Order of your store will appear. In this step, you will need to find the order which you want to track. Once you have found it, you can open that order by clicking on the name of it.

How to view the status page for one of your orders 2

Step 3: Click View order status page

In the Order details screen, you will see the More actions button which besides the Print order button. There are three options namely Duplicate, Unarchive, and View order status page in the drop-down menu when you click on that button. You need to choose View order status page to view its details.

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Step 4: Order status page

After the above step, you will move to the Order status page. This page will be updated at the same time as the shipment’s status of that order changes.

To help you easier to understand, I will explain some possible statuses that you might see in this page.

  • Confirmed: You will see this status when your customer has created order, but you or your staff have not fulfilled or shipped that order yet. Now is a good the time for you to capture the payment information of your customer if they use their credit card to make the payment and then sent it to the bank for processing.
  • On its way: This status will appear when the order has been completely or partially fulfilled. It means that the shipment has already been in transit.
  • Out for delivery: You can only see this status when the shipment has arrived in the area where your customer lives. And that order will be delivered to your customer in no time.
  • Delivered: This status means that your customer has already received their shipment.
  • Attempted delivery: You will see this when the delivery service attempted to send that order to the destination address, but they fail to do it successfully. You then might have to check all the details that your customer has provided or try to connect with them to find out what happens.

How to view the status page for one of your orders 4

Conclusion

Above is the brief tutorial that I have prepared for you on how to view the status page for one of your orders on Shopify. I hope that this could help you and your crew when customizing the order status page.

For more instruction like this, check out our other posts about Shopify and how to manage Shopify’s orders.

Orders

Shopify Order API: Test Shopify orders with REST Admin API Change Order Number in Shopify Delete abandoned checkouts on Shopify Add a Tracking Number Refund an Entire Order Resend Email About Order to Customer View Order Status Page of an Order Find or Complete an Existing Draft Order Refund Order Fulfill Orders For Multiple Locations Export Orders To A CSV File Archive Fulfilled Order Add or Remove Taxes Add or Remove Customer Fulfill Part of Order Manually Create Draft Order Apply Discount to a Specific Item Add Tag to Order Add Products to a Draft Order View Marketing Activity Reports Enable Automatic Abandoned Checkout Recovery Emails Email Customer Link to their Abandoned Checkout Manually Cancel Order View the Fraud Analysis For an Order View Order's Conversion Summary Review an Order's Transaction History Print Order Delete an Order View Order Use Bulk Actions with Filter Sort Orders List Save Filter or Search Refund Part of an Order Fulfill Many Orders At Once Manually Capture Single Payment Manually Cancel Fulfillment Fulfill Orders Manually Show Content Based on Shipping Method Translate Order Status Page Show Content Based on Customer's Locations Enable Push Notifications Attach an Order Tag Add an Opt-In for Order Updates View the Status Page for One of your Orders Show Content Based On an Order for A Particular Product Run Scripts Only on the First Visit on Shopify Manually Add the Order Status URL to your Email Templates Check if Email Templates have been Customized View an Order's Timeline Edit Customer Information


Ken
Ken
Hi everyone! I'm Ken. I'm a Shopify Expert from Vietnam. I have more than 5 years of experience with Shopify Ecommerce Web design and I have been doing a lot of Shopify development.
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