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How to Delete Customers on Shopify

Last updated: June 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





Sometimes, for whatever reason, you have profiles of customers that don’t buy from you. Maybe you succeeded in collecting their information. You may even sent them emails, individual account invites, but for whatever reasons they decided not to buy from your store. If you let those profiles stay in your customer list, it may cause a little annoyance when you try to manage your customers. So in this post, I’m going to show you how to delete customers on Shopify.

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How to delete customers

Step 1: Click Customers.

Click Customers after you log in the Shopify admin.

how delete customers shopify

Step 2: Choose the profiles of the customers you want to remove.

Choose the profiles of the customers you want to remove from the Customers page using the checkbox beside each name.

how delete customers shopify

Step 3: Press Actions.

Next, you can press Actions to continue.

Step 4: Select Delete selected customers.

After that, you can select Delete selected customers.

how delete customers shopify

Step 5: Click Delete.

Finally, click Delete to confirm your choice.

how delete customers shopify

To delete customers on iPhone (Click here)

  • Step 1: Touch Customers
    First, after logging in, you need to touch Customers.

how to delete customers

  • Step 2: Choose the profiles of the customers you want to remove.
    Choose the profiles of the customers you want to edit or remove later.

  • Step 3: Tap Edit.
    Then, you can tap Edit on the right and at the top of the page.

how to delete customers

  • Step 4: Touch Delete customer.
    To delete customers, just click Delete customer.

how to delete customers

  • Step 5: Tap Delete.
    Finally, tap Delete one more time to confirm your decision.

how to delete customers

To delete customers on Android (Click here)

  • Step 1: Go to Store > Customers.
    From your Shopify admin, you can go to Store at the bottom of the page, and touch Customers.

how to delete customers

  • Step 2: Select the customers’ profiles you want to delete.

  • Step 3: Touch the button ⋮
    Next, you can touch the button to keep going.

  • Step 4: Choose Delete customer.
    To delete your customers, you can easily choose Delete customer.

  • Step 5: Choose Delete to confirm.
    One more time, tap Delete to identify your confirmation.


With these above steps on how to delete customers, I hope you will have a better time managing real customers. One thing I should mention is that customers who have order records can’t be deleted, which is fine in my estimation since no one wants to lose customers anyway. If you want to stay in business, you better do everything you can to keep your customers around, from things like sending gift cards to setting up a rewards & loyalty program. To get some tips on how to do just that, check out our tutorials for Shopify store owners.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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