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6 Steps to Set Up Email Forwarding

Last updated: July 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





There is no email hosting provided by Shopify but you can purchase a domain through Shopify or transfer it to your online store. If you do, you can create an unlimited number of forwarding email addresses without paying any fee. However, remember that all new email addresses must be forwarded to an existing email address. If you are struggling with this problem, follow this topic to know how to set up email forwarding on Shopify.

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Step 1: Select Domains

Sign in your Shopify account and click on the Online store which stays below the Sales channels. The system will automatically move to the Themes section then you need to select Domains to continue.

set up email forwarding

Step 2: Pick a domain

Look for the domain that you want to edit email forwarding in the Shopify-managed domains and press on its name to open.

Step 3: Click on Add forwarding email address

In the detailed page of the domain, find the Email hosting service section and choose Add forwarding email address to move on to the next step.

set up email forwarding

Step 4: Fill in the Store email address

Another dialog box will appear that there is a space for Store email address. You need to enter the address that you want to create for your domain which is the one to receive responses from customers. Be noted that everything followed by @ is already available then you don’t need to type it.

Step 5: Add Forwarding email address

Below the Store email address is the Forwarding email address then you have to fill in the full destination email or the existing one.

set up email forwarding

Step 6: Save email forwarding

If you are satisfied with your adjustment, click on the blue Save button to record all the changes and finish the process.

To set up email forwarding on iPhone and Android (Click here)

  • Step 1: Select Domains Open the Shopify app on your smartphone and go to Store at the bottom bar of the screen display. After that, tap on the Online store under the Sales channels section. More settings for the Online store will appear that you need to scroll down and find the Domains.

  • Step 2: Choose a domain Pick a domain which you want to change the settings for email forwarding then tap on its title to open the details.

  • Step 3: Press on Add forwarding email address In the Email hosting service, press on the Add forwarding email address button to move on to the next step.

  • Step 4: Enter the Store email address The Add forwarding address dialog box will appear which includes two spaces. Fill in the Store email address box the one you want to use for your domain. In other words, it also the email that customers will use to email your store. Moreover, there is a note that you don't need to include the information follow @ because it is already provided.

  • Step 5: Add Forwarding email address Ener the full destination email address or the one that is already used to receiving forwarding in the Forwarding email address box.

    set up email forwarding
  • Step 6: Tap Save After completing all the above steps, select Save to store all the adjustment. Do not choose x or Cancel because it will close the dialog box and everything remain the same, which means that you have to repeat the process again.


In short, I have given you the instructions on how to set up email forwarding on Shopify. It seems to be complicated and time-consuming to practice, however, pictures and notes are attached in the writing that I hope you can spend time practicing these steps and take advantages from it.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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