How to Disable the Order Canceled Notification

Updated: November 08, 2021


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With Shopify, you can easily turn off sending a notification to the customer after you cancel an order for any reason. By disabling the order canceled notification, your customer who makes the order will not receive the notification email about this sequence.

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How to disable the Order canceled notification

Step 1: Go to Orders and select the order

From the Shopify admin interface, you need to look at the side menu on your left and click Orders.

The orders list will be presented right then. In here, select the order you want to disable its notification of cancelation.

How to disable the Order canceled notification

Step 2: Click More actions and then select Cancel order

In the selected order section, click More actions to open a dropdown list.

From the dropdown list, choose Cancel order.

How to disable the Order canceled notification

Step 3: Enter details for the canceled order

The Cancel order window will appear right after, you can input some details or information regarding the order and its cancelation.

How to disable the Order canceled notification

Step 4: Uncheck Send a notification to the customer

Scroll down to the bottom of the window and remove the tick before Send a notification to the customer.

Step 5: Save your changes

At the bottom of the selected order section, click Save to save your changes.


Disabling the order canceled notification on Shopify is an easy task with Shopify. While managing your online store, there will be plenty of cases you need to perform this feature. For example, the order you want to cancel includes some fraud elements, or your clients want you to do so, etc. Therefore, knowing all these steps will help you get better at selling online.

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