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How to Cancel an Order on Shopify: A Step-By-Step Guide

Last updated: May 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





There are several reasons for canceling an order. Some of the most common are:

  • There is a fraud in the order.
  • The customer asks for a cancellation.
  • The items ordered in the order are unavailable.

Need to cancel an order? Here are the things you should know:

An order can only be canceled if:

  • Its payment has not been collected.

  • Its payment has already been collected, but none of the items in the order has been fulfilled.


You are required to refund the canceled order to cancel the transaction fees under all circumstances. You will not be charged for the transaction fees only if Shopify has not issued a bill when the order is being refunded. If a bill for the transaction fees has already been issued, then the fees charged will automatically be credited to you. If an order is canceled without payment refund, the transaction fee will not be credited to you.

Canceling an order can only be performed when you log in to your Admin homepage on Desktop. To get a better picture of how to cancel an order on Shopify, check out these instructions below.

How to cancel an order on Shopify

Step 1: Visit Orders

First and foremost, after signing in your admin account, go to the Orders section.

cancel an order

Step 2: Select the order to be cancelled

Your list of orders is now on displayed. Click whatever order you want to cancel.


cancel an order

Step 3: Click More actions, then click Cancel order

On top of the page right under the order number, click the More actions button with the drop-down triangle. From the drop-down menu, click Cancel order.

cancel an order

Step 4: Specify the reason for order cancellation

The Cancel order dialogue will now show up. Scroll down to the bottom and select the reason to cancel your order from the drop-down list.

cancel an order

A full refund is set as default. So for a partial refund, edit the figures in the product quantity box, and the refund total box to change the refund amount.

cancel an order

Step 6: Check/Uncheck the Restock items box

To restock/not restock the refunded items in your inventory, check/uncheck the Restock items box.

Step 7: Click Cancel order

Double check all the information before clicking cancel order to confirm your cancellation. Once canceled, the action cannot be undone.


I hope the instructions above have somehow cleared up your confusion regarding How to cancel an order on Shopify.

For similar articles, go to our Help Center for detailed instructions on using Shopify.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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