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BigCommerce vs Volusion Comparison: Which is better?

Last updated: June 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology

Sam

Author

Daniel

Researcher

Nowadays, being an internet distributor and opening stores is the way firms go on and become bigger and stronger corporations. They select online technologies and networks that provide hosting resources, web security, software and functionality to make their websites convenient and simple to use, customer services and technical support facilities and design opportunities to make their company appealing. BigCommerce vs Volusion falls into effect.

Online traders will need to be fluid to target their sales tactics, keep their searching capability updated, be quickly maneuverable, and effectively react to their diverse audience. This is where eCommerce falls in and how online retailers can now handle their shop logistics. Customer interactions reveal how the eCommerce growth market has expanded and progressed through the years.

These characteristics are mostly available on online sales platforms which come under the platform type SaaS (Software-as-a-Service). What makes the usage of a SaaS platform simpler is that it is built for newcomers with little to no web or eCommerce background. Among all the SaaS products, Shopify is the best-known compare to BigCommerce, which many people use and prefer, but the following solutions: BigCommerce vs. Volusion are those we will address today in great depth.

BigCommerce vs Volusion: An overview

An overview of BigCommerce

overview BigCommerce

BigCommerce is a forum for start-ups to create web based shops for beginners. It supports corporations and labels and is a SaaS channel, is less rigid and provides much more than any other platform. It is acknowledged because it already has all of its positive features and is not payable and offers other websites such as Shopify and Volusion tremendous competitiveness.

A brief history of BigCommerce shows us that it was introduced in 2009 and over the years, there have been several folds. It has been available in about 150 countries worldwide, has hosted more than 95,000 shops and has taken over $3 trillion in company transactions digitally. What makes it popular is its simple to use, themes and choices quickly edited, and its robust customer service for all its users.

The big company is more famous because it is simple to use and elegant, easy-to-edit subjects. They are very well recognized for their customer service.

An overview of Volusion

overview Volusion

Volusion is also a successful eCommerce site and has been around for ten years now, since CEO Kevin Sproles realized that it wanted to be simple to use and that he needed all-inclusive ecommerce apps. It encompasses all forms of small and big corporations and now comprises more than 40,000 customers and traders.

Volusion is an all-cloud ecommerce site that already has all the core features of running an internet shop, but it still has several exclusive choices that distinguish it from its other rivals. Since this is also a SaaS platform. It already has many features and is also a decent choice for beginners.

Much like BigCommerce, Volusion still has a 24-hour customer service and engineering staff, which multiple customers have reported not to have any obvious glitches. It is already operating seamlessly for many dealers.

Both BigCommerce vs. Volusion are really good choices for traders new to the online market game and are searching for a simple and inexpensive alternative in SaaS segment in particular. However, they are not all appropriate for all industries and citizens have to make sure they pick the best one from BigCommerce versus Volusion according to company needs and perceptions

To find out which apps you can suggest, please stick to our complete BigCommerce vs Volusion compare.

BigCommerce vs Volusion: Pros & Cons

Advantages and drawbacks of BigCommerce

Pros
  • Wide variety of shop templates
  • Templates are easier to use and you can personalize your online store’s look and feel more
  • Flexible choices for goods
  • Bulk editing and importing of goods, including stock changes
  • Advanced software for SEO
  • Quick, intuitive u ser interface back-end.
  • Flexible guidelines and vouchers for discount
  • Numerous implementations and integrations by third parties are possible
  • Solid analytics
Cons
  • Single shipping facility for goods
  • Abandoned shopping cart feature in the base plan not accessible

Advantages and drawbacks of Volusion

Pros
  • A broad variety of templates
  • Broader, more customizable product choices and fewer supply power than BigCommerce
  • Bulk editing and product import, including stock changes
  • Source goods from many warehouses and deliver versatile origin-based shipment
  • Can be edited in Specialized SEO Software by the storefront
  • Abandoned shopping cart functionality in base plan accessible
  • Flexible guidelines and coupons for deals
  • Numerous implementations and integrations by third parties are possible
Cons
  • Does not make it possible for fulfilling firms to export open orders
  • The template is very challenging to modify and needs specialized experience.

These two host eCommerce systems are excellent things. BigCommerce is primarily focused on the complexities of Volusion’s templating framework. It’s a tie with most clients, although you may have to prefer BigCommerce if you need to configure the shop design. Also, you’ll definitely need Volusion if you ship from several warehouses.

BigCommerce vs Volusion: Pricing & Plans

BigCommerce Pricing and Plans

BigCommerce offers a straightforward and competitive pricing structure that caters to a wide range of business sizes, from small startups to large enterprises. Let's break down their latest pricing and what each plan includes (with a 15-day free trial available for all plans):

BigCommerce Pricing and Plans
  • Standard Plan - $39/month: Ideal for new e-commerce businesses, this plan allows you to create a beautiful online store with no additional transaction fees. You get unlimited products, file storage, and bandwidth, as well as unlimited staff accounts.
  • Plus Plan - $105/month (Most Popular): This plan includes all the Standard plan features, along with the ability to create up to three multi-storefronts (with additional storefronts costing $30/month each) and various advanced features. It is perfect for growing businesses that need additional marketing tools to increase conversion
  • Pro Plan - $399/month: Designed for scaling businesses, the Pro plan offers a comprehensive set of features. It includes everything in the Plus plan but with up to eight multi-storefronts (additional storefronts at $100/month) and a higher online sales threshold.
  • Enterprise Plan: Custom pricing is available for large businesses that require a full-service platform with premium features and support. To obtain a quote, contact BigCommerce sales directly.

All plans have many benefits, including multi-currency support, real-time shipping quotes, and professional reporting tools. Moreover, regardless of your chosen plan, you won't be charged additional transaction fees, and you'll have access to 24/7 technical support.

Remember, if you opt for annual billing, you can enjoy a 25% saving on these prices.

Volusion Pricing and Plans

Volusion has revised its plans to cater to different business needs more effectively. Here's the most recent breakdown of what each plan offers (with a 14-day free trial available for all plans):

Volusion Pricing and Plans
  • Personal Plan - $35/month: Suitable for small businesses, this plan supports up to $50K in Gross Merchandise Volume (GMV) per year and allows for a maximum of 100 products. It includes one staff account and support through live chat and email.
  • Professional Plan - $79/month: This plan aims to grow businesses with a GMV cap of $100k and allows up to 5,000 products. You get support for five staff accounts and the same support options as the Personal plan.
  • Business Plan - $299/month: With a significant jump in GMV to $400k, the Business plan is for larger stores that need more product listings, as it provides unlimited products. It supports up to 15 staff accounts and adds phone support to the existing live chat and email.
  • Prime Plan: This top-tier plan is for high-volume businesses and offers unlimited GMV and product listings. It includes unlimited staff accounts and prioritizes support with VIP response times. Pricing for the Prime plan is custom and can be obtained by contacting Volusion sales.

These plans also have numerous features across all levels, such as a seamless native checkout solution, industry-leading payment solutions, and a modern, mobile-first approach to themes. 

Furthermore, all plans now include free web hosting, unlimited bandwidth, and continuous PCI compliance, ensuring your online store is secure and scalable.

BigCommerce vs Volusion: Features

Both BigCommerce vs Volusion provide all the tools required to set up your online shop. BigCommerce and Volusion actually provide more or less the same collection of functions.

The biggest discrepancy between the functionality of BigCommerce and Volusion is their availability.

Whatever the expense, BigCommerce’s plans come with all the same functionality. There are few exceptions (for example, the filtered search is only accessible for higher costs) to this rule; however, BigCommerce features are for the most part available to all users.

BigCommerce – most of the functionality in both of its designs are usable, except so certain features are included for consumers to boost their online shops in the more economical way. More or less, BigCommerce also provides all functionality and the consumer would not have to pay any plug-ins or extra features as a result:

  • Import/export bulk
  • Groups of clients
  • Built-in Blog Ratings
  • One checkout tab
  • Native Amazon and eBay integrations
  • Abandoned saver cart (at higher price points)
  • Search Filtered (at higher price points)

Volusion – on the other side, it provides a different collection of features under the numerous price plans. You can get more and more features when you purchase and subscribe to a higher pricing package. Some of the strongest characteristics of Volusion are the following, some even close to BigCommerce:

  • One checkout tab
  • Cart reports and emails abandoned
  • Product ratings and evaluations
  • Unlimited choices for goods
  • Facebook, Amazon, eBay integrations

I give this category to BigCommerce because, at more price points, they provide more functionality. To help you make a choice easier, we will detail some basic features between BigCommerce vs. Volusion.

Marketing tools

Marketing tools allow the company to expand across multiple ways and marketing channels and BigCommerce versus Volusion seem to have strong marketing instruments, like:

  • Gift Cards
  • Discount Coupons
  • Facebook Storefronts
  • Banners, etc.

However, Volusion takes the lead in providing marketing tools since it moves forward a few measures and offers far more marketing functionality, for example:

Many of these platforms are comparable to the integrated marketing services offered by BigCommerce, which allows Volusion a stronger forum for marketing tools and business development by them.

SEO optimization

BigCommerce SEO optimization

To make your business effective, you must have an SEO optimization carried out in your organization, such that your website can be famous and most visited sooner and more easily on search engines.

BigCommerce – helps you to edit names, meta titles, and even definition quickly and uses special keywords instead of longer phrases, etc., allowing the optimization of SEOs like other SEO sites, like the Shopify SEO features, incredibly effective. In addition, it operates the following services:

  • Check for keyword friendly URLs
  • Accelerated Mobile Pages format (AMPs)

Volusion – makes adjustments and tweaks in SEO environments, changing stuff is a little complicated in contrast to BigCommerce. It also complicates some options, making it difficult to maximize their SEO operations, especially for beginners.

Unlike large company, Volusion appears to:

  • Using search variables rather than keywords.
  • Inside this platform no evidence of AMP features.

It is also obvious that BigCommerce has a benefit over Volusion in SEO optimization because it has been very effective in calculating the search engine audience through various platforms, as compared to Volusion.

Customer assistance and technical support: BigCommerce vs. Volusion provide common minimum requirements concerning customer assistance and technical support that react promptly to the customers’ needs.

BigCommerce – provides 24/7 personal support services for BigCommerce across its price plans that can be accessed via e-mail, calls, and live chats. They also have self-help, including Youtube tutorials, webinars, a group, a blog, a resource center, etc.

Volusion – provides a support service comparable to BigCommerce, providing 24/7 support through e-mails, telephone or chat. There are also self-help options available and online guides, webinars, a knowledge base, etc.

Protection

BigCommerce Security

Securing the web shop is a very critical function for consumers to vote for a particular tech framework.

BigCommerce – is now a professionally implemented protection framework and has an SSL credential in it, and is entirely free of charge as provided for in pricing schemes.

Volusion – does not have an SSL credential and users have to order and carry one from a third party, which ensures that users of Volusion would pay an extra fee.

This is a direct victory for BigCommerce since it offers protection as a built-in feature and consumers do not have to incur any added costs to maintain their company and online shop secure.

Integration

Bigcommerce Integration are an integral feature of an online shop, and so tech platforms are also supposed to include them. As can be shown below, BigCommerce vs Volusion give separate integrations:

BigCommerce – helps you to quickly combine the whole shop with big names such as eBay and Amazon, accessible also in their lowest price plans, and so on. Their app market is also inundated with about 320 add-ons and plug-ins.

In addition, BigCommerce offers its users simple native integrations with companies including eBay, Amazon, ShipperHQ and so on.

Volusion – can integrate you with eBay and Amazon, even if you have to have costly schemes like Business or Prime to make use of this facility. Their market for apps includes some 80 add-ons and plug-ins and popular apps like MailChimp, Quickbooks, etc.

Both the framework, BigCommerce vs Volusion also have APIs so the developer can conveniently create and fill in missed ties between you and the consumers or the device. However, BigCommerce takes precedence here because it has many more add-ons than Volusion and also offers native integrations that are special.

Management of inventory

BigCommerce Management of inventory

Stock storage is a really critical function if you want a profitable company to operate online. The inventory corresponds to the number of items shown in the online shop and the sum of purchases generated.

BigCommerce – this website has no restriction to the upper limit on how many items may be advertised, and it offers consumers of all their price plans unrestricted product portfolio approval. In addition, it is really simple to import and export various goods on all BigCommerce price plans.

Volusion – this site has a high cap on the number of items available under each of the price plans, although it is possible to boost or remove this limit for consumers who have an enterprise or main pricing package. He requires professionals or some higher price package for imports and exports of various goods if the consumer wishes to use this service

Volusion hardly helps stock management to calm down because it sets the upper cap on the amount of goods sold and offered, which is not a price scheme of any BigCommerce, rendering it the winner of this round.

BigCommerce vs Volusion: Payment

The ability to accept various payment methods is essential for any e-commerce platform, as it provides customers with the flexibility to pay in the way that suits them best and ensures the merchant can cater to a broad audience.

BigCommerce Payment 

BigCommerce offers a versatile payment setup with two main ways to accept credit card payments:

  1. Paypal powered by Braintree: This is the default payment gateway in BigCommerce, requiring merchants to pay credit card processing fees. The rates for processing payments in the US are:
    • Standard: 2.59% + $0.49
    • Plus: 2.35% + $0.49
    • Pro: 2.05% + $0.49
    • Enterprise: 2.05% + $0.49 or lower per transaction

Note: These fees may vary depending on the country.

BigCommerce Payment 

BigCommerce payments

  1. Third-party payment processors: BigCommerce supports 49 third-party payment processors, including well-known services like Squarespace Payments, Stripe, and Paypal.

Volusion Payment 

Volusion has streamlined its payment options, now prominently featuring Volusion Payments Powered by Stripe, which includes benefits like instant and secure setup, global coverage, and unified reporting. Their integrated solution is backed by Stripe, which is currently only available to U.S. merchants. 

Volusion Payment 

Volusion Payments Powered by Stripe

They also offer PayPal Checkout and Pay Later options, a favorite among consumers, with a significant percentage indicating they would abandon a purchase if it weren't an option.

For merchants who choose not to use Volusion Payments Powered by Stripe or PayPal Checkout, there are industry-low gateway maintenance fees associated with each plan:

  • Personal Plan: 1.25%
  • Professional Plan: 0.65%
  • Business Plan: 0.35%
  • Prime Plan: Custom rate

In addition to the preferred payment gateways, Volusion supports other payment options like Apple Pay and various Buy Now, Pay Later services.

When comparing the two platforms, it is evident that BigCommerce has a more extensive selection of third-party gateways. Volusion offers competitive integrated solutions through Stripe, with the added versatility of PayPal and various alternative payment options.

BigCommerce vs Volusion: Ease of use

Both BigCommerce and Volusion systems are equally simple to use, for the following reasons:

BigCommerce – as you log in, there is a tidy and well-organized admin panel with all the functionality in the sidebar separated into groups. There is also a short guide to help you get underway, and you can also browse and find out the rest.

Volusion – this still has a similar front to BigCommerce, with a tidy manager panel with functionality in the divisions at the top of the admin, and there are video guides accessible if you need to learn how to work and function in the room.

The platforms often have simple solutions for uploading your items, editing the posts, generating discounts and other choices, making it easy for all platforms to use.

BigCommerce vs Volusion: Support

BigCommerce vs Volusion: Support comparsion

Both BigCommerce and Volusion provide common minimum requirements with respect to consumer service and technical support that meet users’ needs promptly.

BigCommerce – provides 24/7 personal support services for BigCommerce across its price plans that can be accessed via e-mail, calls and live chats. They also have self-help, including Youtube tutorials, webinars, a group, a blog, a resource center, etc.

Volusion – provides a support service comparable to BigCommerce, providing 24/7 support through e-mails, telephone or chat. There are also self-help options available and online guides, webinars, a knowledge base, etc.

BigCommerce vs Volusion: Which is for you?

BigCommerce is a popular eCommerce website for small and medium-sized retailers with a range of solutions. Custom business programs are also open.

BigCommerce particularly appeals to users with small programming expertise because of its out-of-the-box usability. Those that want to make more complicated backend improvements should, however, do so.

Smaller stores are often attracted by BigCommerce owing to its scalability characteristics. The BigCommerce feature collection offers everything you would like to see, including website models, ordering cart and payment integrations, check-outs, analytics, and more.

BigCommerce refers to retailers searching for a professionally hosted solution at a competitive price point. Customer support scores are reliably strong and BigCommerce users will benefit from an involved, friendly user group.

Volusion is a hosting e-commerce site with a dedicated customer base and a broad variety of services. Although the Software is ideal for enterprises of all types, it is an appealing option for small to medium-sized retailers seeking to expand due to simple user interfaces, high-quality customer service and a comprehensive feature set.

There are four price plans that start at $29/month and run up to a personalized option with VIP help. It is essential for retailers to ensure that all the options they require in the bundle that they chose are provided as a range of features are not included in lower-level plans, such as connectivity with payment gateways and feature ratings.

Briefly, Volusion is an outstanding shopping site. When you’re a small or medium-sized company searching for a site that can scale up, make use of the 14-day free trial and see if it suits you.

Conclusion

Although BigCommerce vs Volusion in several categories are neck and neck, BigCommerce eventually wins out. BigCommerce is the winner of this comparison with its diverse theme range, more functionality set and highly praised customer service.

This does not make Volusion a poor choice, however. You can have a deeper look at Volusion if you are searching for a SaaS solution at a lower price point and don’t want to skip a couple of functions. Maybe it’s not what you want.

FAQs

Yes, both platforms support third-party payment gateways. BigCommerce supports 49 third-party processors, including PayPal powered by Braintree as its default gateway. Volusion also allows integration with various payment processors, though specifics should be obtained from their website or customer service.
Neither BigCommerce nor Volusion charges additional transaction fees for using their leading payment gateways. This means you only need to consider the credit card processing fees, which vary by plan for BigCommerce and are custom for Volusion.
Both BigCommerce and Volusion offer 24/7 customer support. BigCommerce provides phone, chat, and ticket support, with priority support for higher-tier plans. Volusion also offers around-the-clock support with live chat and email, and for the Prime plan, they offer VIP response times.
Both BigCommerce and Volusion cater to international sales. BigCommerce offers multi-currency support and has a range of international shipping options. Volusion also supports international transactions, but you should check for specific features like multi-currency support and international shipping options based on your chosen plan.
Both platforms enable businesses to start dropshipping without holding inventory. BigCommerce supports dropshipping through third-party app integrations, providing flexibility with multiple drop-shipper options. Volusion includes built-in dropshipping features, simplifying the setup for merchants.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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