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How to get BigCommerce Support? Email & Phone Support Numbers

April 22, 2024
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

This article will summarize the most detailed ways to help you contact and get BigCommerce Support.

Key Takeaways

Five ways to get bigcommerce support:

  • live chat
  • phone support
  • email
  • articles
  • community engagement

How do I contact BigCommerce?

You can contact BigCommerce through live chat, phone support, email, articles or community engagement based on your preference. Each option provides a tailored approach to assist you efficiently, ensuring you get the help you need promptly.

#1. BigCommerce live chat support

Live Chat is a real-time online chatting tool on the BigCommerce website. It allows for quick and easy connection with support, enhancing customer satisfaction.

To start BigCommerce live chat support, follow the steps below:

  1. Visit the Help Center: Log in to the BigCommerce Help Center.
  2. Navigate to Contact: Click the “Contact” button at the top right, next to your avatar.
bigcommerce support live chat support
  1. Select Live Chat: Choose the “Live Chat” option to begin.
bigcommerce support live chat support
  1. Fill the Form: A pop-up or a new page will open with a form. Enter all required information, including your Support PIN.
bigcommerce support live chat support
  1. Request Chat: After completing the form, click “Request Chat.” You’ll be connected to the live chat support.
  2. Send a message: Just tell BigCommerce what’s wrong with your store and then hit “Send.”
bigcommerce support live chat support

Where is the support pin on BigCommerce?

To find your BigCommerce support PIN, try one of these methods:

  • Log into Your Account: Sign in to your BigCommerce account. Look for your Support PIN at the bottom left corner of the screen.
bigcommerce support live chat support pin
  • Check Your Email: If you can’t find it there, check your welcome email from BigCommerce. Your Support PIN should be included.
BigCommerce live chat support
  • Call If Needed: Can’t find your PIN? Call BigCommerce using the hotline numbers at the top right corner of their site. They will help you quickly find your PIN.

Or you can take a look at this tutorial for a more detailed guide:

#2. BigCommerce phone support

Here are the steps to receive BigCommerce phone support:

  1. Go to Help Center: First, navigate to your profile at the BigCommerce Help Center.
  2. Select Contact: Look for and click on the “Contact” option.
bigcommerce support phone support
  1. Choose Phone Support: Instead of “Live Chat,” opt for “Phone Support.”
bigcommerce support phone support
  1. Find Your Number: You’ll see a list of phone numbers. Choose the one that applies to your region.
bigcommerce support phone support

Phone Numbers by Region

  • USA & Canada: Call 1-888-248-9325 (toll-free). Available Monday to Friday, 8 am to 6 pm CST.
  • Australia & Singapore: Dial +61 2 8188 1832 (toll-free). Call from 9 am to 5 pm AEDT.
  • United Kingdom & Europe: Reach out to 0808-1893323. Operating hours are Monday to Friday, 9 am to 6 pm GMT. Note: Call charges apply.
  • International Customers: Contact +1-512-758-7588. Call Monday to Friday, 9 am to 5 pm CST. Phone call fees will apply.

#3. BigCommerce email support

  1. Access Contact Options: Go to the BigCommerce Contact section and scroll until you see “Email Support.”
bigcommerce support email support
  1. Initiate Your Case: Click “CREATE A CASE” to start the process. Make sure you are logged into your account.
bigcommerce support email support
bigcommerce support email support
  1. Choose Support Type: You’ll have a choice between “Product Support” and “Billing Support.” Select the one relevant to your issue.
bigcommerce support email support
  1. Enter Your Email: Provide the email associated with your BigCommerce store to proceed.
bigcommerce support email support
  1. Describe Your Issue: Fill out the form with a detailed description of your problem. The more specific you are, the better assistance you’ll receive.
  2. Provide Contact Information: Enter your contact details so the support team can contact you.
  3. Submit Your Case: Once all information is provided, click “Create case.” Then, just wait for a response from the BigCommerce Customer Support team via email.
bigcommerce support email support

#4. Get support by searching for helpful article

BigCommerce has made it easy to access a wide range of support articles for those who prefer to find solutions on their own. These resources are perfect for minor issues or when you’re looking to learn more about managing your eCommerce store. Here’s how you can access these helpful resources:

Steps to Access Support Articles

  1. Log In: Start by logging into your BigCommerce store account.
  2. Visit Help Center: Go to your BigCommerce Help Center profile.
  3. Find Knowledge Base: On the front page, look for a section titled “Knowledge Base” and select it.
bigcommerce support article
  1. Access Guides: Click on “Guides” to open up a library of support articles provided by BigCommerce.
bigcommerce support article
  1. Browse Topics: You’ll find guides on various topics, each with multiple chapters. Search or browse to find the topic that addresses your question or issue.
bigcommerce support article

Tips for Using the Knowledge Base

  • Use the Search Function: If you have a specific question, use the search bar to find articles related to your issue.
  • Explore Categories: The guides are organized into categories. Exploring these can help you find comprehensive information on a range of subjects, from setting up your store to managing orders.
  • Take Notes: As you find solutions or learn new things, take notes or bookmark pages for future reference. This makes it easier to apply what you’ve learned to your BigCommerce store.

Benefits of Self-Service Support

  • Learn at Your Own Pace: You can take your time to read and understand the solutions provided.
  • Immediate Answers: No need to wait for a response from support staff; find answers immediately.

#5. Get support from the BigCommerce community

Engaging with the BigCommerce community is a fantastic way to get support and share experiences with other users. Whether you’re facing challenges or looking for advice on best practices, chances are someone in the community has insights to offer. Here’s how to connect:

Joining the BigCommerce Community

  1. Sign In to Help Center: Log in with your BigCommerce store owner account at the Help Center.
  2. Navigate to Community: Look for and select the “Community” option, as shown in the interface.
bigcommerce support Community
  1. Go to Community Q&A: Click “Community Q&A” to view questions and discussions.
bigcommerce support Community

Participating in the Community

  • Browse Questions: Scroll through the questions to find discussions relevant to your situation.
  • Ask a Question: If you can’t find your answer, click “Ask a question” to post your query to the community.
bigcommerce support Community
  • Engage with Replies: After posting, check back for responses from community members and engage in the conversation.
bigcommerce support Community

Benefits of Community Support

  • Shared Experiences: Learn from the experiences and solutions of other BigCommerce users.
  • Diverse Insights: Get a range of perspectives and solutions you might not have considered.
  • Build Connections: Connect with other users, potentially leading to collaborations or partnerships.

Additional Resources

For more in-depth support, BigCommerce also offers a wealth of articles and guides:

  • BigCommerce Contact Page: Visit BigCommerce Contact to access frequently asked questions and immediate resolutions.
  • If you look for an agency to make adjustments to your site, contact BigCommerce Agency Partners
  • Ecommerce Articles: Click on Ecommerce Articles to explore a vast library of articles covering various e-commerce topics. These resources can help you tackle challenges and also provide knowledge to grow your business.

Final thought

BigCommerce is rapidly increasing in the world’s e-commerce package supply industry. Therefore, this platform is increasingly trusted and chosen by many people. The optimization of both product quality and customer support service is the top priority of BigCommerce. Therefore, I hope this article gives you helpful information on how to contact BigCommerce support when having problems using and operating the products they provide. Stay tuned to Avada for more cool things about BigCommerce and become a master in using this superb platform.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.