How to Resend an Email About an Order to a Customer on Shopify

Chandler
Chandler November 27, 2018

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When you are in contact with your customer, sometimes, you will have to face some problems while communicating. For example, there is a technical problem and the email is not sent or the customers cannot find your email. In order to solve this problem, you can simply resend the email to your customers.

Here is an instructional writing on how to resend an email about an order to a customer. This writing will help you a lot so please take your time to read and follow my instruction step by step.

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How to resend an email about an order to a customer on desktop

Step 1: Go to Orders

Firstly, you must sign in your Shopify account and get to the admin screen. Then, look at the left side of the computer screen, you will see the Orders button under the Home button, click on the button to continue.

How to resend an email about an order to a customer

Step 2: Choose an Order

After the first step, you will be taken to the All orders page by the Shopify system. From this page, you need to choose the order from the client you want to resend the email about their order.

How to resend an email about an order to a customer

Step 3: Click Resend email

When you get to the Order details page, you can see there are a lot of different sections inside it. However, for our need, you should scroll down to find the Timeline section. After you have found the Timeline, click on the Resend email button which is below the email address you need to resend.

Click Resend email

Step 4: Confirmation

A new dialog about the update will show up and ask you if you want to resend the email or not. To send the email, click Send and to cancel sending the email, choose Cancel.

Confirmation

Conclusion

To sum up, the above is a writing on how to resend an email about an order to a customer on Shopify. I hope this writing would help you with your problem and also hope you have a great time reading and applying my instruction. For further information, check out our posts on managing orders.

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Orders

Change Order Number in Shopify Delete abandoned checkouts on Shopify Add a Tracking Number Refund an Entire Order Resend Email About Order to Customer View Order Status Page of an Order Find or Complete an Existing Draft Order Refund Order Fulfill Orders For Multiple Locations Export Orders To A CSV File Archive Fulfilled Order Add or Remove Taxes Add or Remove Customer Fulfill Part of Order Manually Create Draft Order Apply Discount to a Specific Item Add Tag to Order Add Products to a Draft Order View Marketing Activity Reports Enable Automatic Abandoned Checkout Recovery Emails Email Customer Link to their Abandoned Checkout Manually Cancel Order View the Fraud Analysis For an Order View Order's Conversion Summary Review an Order's Transaction History Print Order Delete an Order View Order Use Bulk Actions with Filter Sort Orders List Save Filter or Search Refund Part of an Order Fulfill Many Orders At Once Manually Capture Single Payment Manually Cancel Fulfillment Fulfill Orders Manually Show Content Based on Shipping Method Translate Order Status Page Show Content Based on Customer's Locations Enable Push Notifications Attach an Order Tag Add an Opt-In for Order Updates View the Status Page for One of your Orders Show Content Based On an Order for A Particular Product Run Scripts Only on the First Visit on Shopify Manually Add the Order Status URL to your Email Templates Check if Email Templates have been Customized View an Order's Timeline Edit Customer Information Email Invoice


Chandler
Chandler
Hi! I'm Chandler - a Shopify expert and also a customer supporter with over five years of experience. I had done more than 300 custom work projects in the Shopify platform, namely building a store from scratch, installing apps, adding custom features, optimizing speed and SEO, and so on.

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