How to Deactivate a Shipping Carrier Service on Shopify

Updated: September 30, 2023

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There comes the time when a contract between you and the delivery agency expired or you no longer work with them and you still offer their services to your customers at the checkout, this may lead to some serious troubles. To fix this issue, remember to deactivate a shipping carrier service after it expired.

This is a writing which gives you the detailed guide on how to deactivate a shipping carrier service on Shopify. I hope this writing will be helpful for you while managing your store.

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How to deactivate a shipping carrier service

Step 1: Go to Settings > Shipping

After you logged into your Shopify account, take a look at the bottom of the admin screen, you can see there is a button called Settings with the gear sign next to it. Click on Settings.

deactivate a shipping carrier service on desktop 1

There are a lot of choices on the Settings page, however, for our purpose, please hit Shipping.

deactivate a shipping carrier service on desktop 1

Step 2: Go to Manage carriers

After you get to the shipping page, scroll down to find the Additional shipping methods area. Form this area you can see the Carrier accounts section, click Manage carriers.

deactivate a shipping carrier service on desktop 2

Step 3: Deactivate shipping carrier service

After the previous step, in order to disable an account, click on the Disconnect account next to the carriers you want to deactivate.

Step 4: Confirm the deactivation

From the new dialog that appears, click on the Disconnect account button to confirm your deactivation.

To deactivate a shipping carrier service on iPhone (Click here)

Step 1: Go to Store > Settings After you logged in your Shopify account in the app, notice there is a Store button, click on it.

In the Store screen, there is a button called Settings, tap on it.
Step 2: Go to Shipping After the previous step, you should find and tap the Shipping button in the Store setting area.
Step 3: Go to Manage carriers After you get to the shipping page, scroll down to find the Additional shipping methods area. Form this area you can see the Carrier accounts section, click Manage carriers.
Step 4: Disconnect the account After the previous step, in order to disable an account, click on the Disconnect account next to the carriers you want to deactivate.
Step 5: Confirm the deactivation From the new dialog that appears, click on the Disconnect account button to confirm your deactivation.

To deactivate a shipping carrier service on Android (Click here)

Step 1: Go to Store > Settings After you logged in your Shopify account in the app, notice there is a Store button, click on it. In the Store screen, there is a button called Settings, tap on it.
Step 2: Go to Shipping After the previous step, you should find and tap the Shipping button in the Store setting area.
Step 3: Go to Manage carriers After you get to the shipping page, scroll down to find the Additional shipping methods area. Form this area you can see the Carrier accounts section, click Manage carriers.
Step 4: Disconnect the account After the previous step, in order to disable an account, click on the Disconnect account next to the carriers you want to deactivate.
Step 5: Confirm the deactivation From the new dialog that appears, click on the Disconnect account button to confirm your deactivation.

Conclusion

Above is a brief instruction on how to deactivate a shipping carrier service on Shopify. I hope this short tutorial will provide you with a basic background on managing the shipping services.