How to Delete abandoned checkouts on Shopify

Updated: January 24, 2021


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In this article, you will be instructed on how to delete abandoned checkouts on Shopify with handy and simple steps. If you want to perform this, don’t miss out on our useful following instruction.

How to delete abandoned checkouts on Shopify

What are abandoned checkouts on Shopify?

An abandoned checkout is known as a situation where items were already included in your customers’ cart and contact information is given but the customers have not completed their checkout. In general, customers might bail at the last step to enter their payment information. Shopify will know as this can happen and store this kind of information. Take note that products in customers’ carts at the time they get their checkout abandoned will not be saved.

Abandoned checkout recovery is only available for the Online Store sales channel as well as the Buy Button sales channel. Then, any abandoned checkouts on third party sales channels or Shopify POS will not have chances to get a checkout recovery email.

Which Shopify orders can be deleted?

Removing orders will delete any record of it from your own Shopify admin, along with your order history. You should know the types of following orders that can be deleted on Shopify:

  • Orders starting as the draft and marked as paid

  • Orders paid with manual payment methods

  • Orders imported through the Shopify API

  • Test orders

Keep in mind that before deleting any order, it has to be archived or removed. Orders whose payments have been processed through your online checkout or Shopify POS will be archived but cannot delete.

Now, it is time for us to show you how to delete an order on Shopify.

  • Step 1: Head to Orders from your own Shopify admin.

how to delete abandoned checkouts-on-Shopify

  • Step 2: Choose a canceled or an archived order.

how to delete abandoned checkouts-on-Shopify

  • Step 3: Select Delete this order located at the page’s bottom.

how to delete abandoned checkouts-on-Shopify

How to find abandoned checkouts Shopify

In order to find abandoned checkouts Shopify, you can review each abandoned checkout to find out the patterns to suggest why your customers are not ready to complete their orders. Besides, abandoned checkouts are saved in your Shopify admin for about three months. You will see that every Monday, abandoned checkouts that are older than three months will be deleted from your Shopify admin.

  • Step 1: Head to Orders from your own Shopify admin.

how to delete abandoned checkouts-on-Shopify

  • Step 2: Choose Abandoned checkouts.

how to delete abandoned checkouts-on-Shopify

Disable the default abandoned cart email on Shopify

Take note that duplicate notifications are not really fun. Your customers might have two different abandoned cart emails. The worst thing is that they can find this annoying and end up marking your messages as spam. That is the reason why after setting up your own abandoned cart email strategy with the Consistent Cart, you are highly recommended to get the standard emails disabled from Shopify. Here is how to disable the default abandoned cart email on Shopify.

  • Step 1: Head to Shopify Admin, then Settings.

  • Step 2: Choose Click on Checkout before scrolling down to find the selection of abandoned checkouts.

how to delete abandoned checkouts-on-Shopify

  • Step 3: Select Deselect the checkbox located to “Automatically send abandoned checkout emails”.

how to delete abandoned checkouts-on-Shopify

  • Step 4: Finally, let’s hit the Save button.

how to delete abandoned checkouts-on-Shopify

It is vital to review the shopping experience from start to finish and ensure that you do not possess any active notifications through different applications and platforms. Also, don’t forget that Consistent Cart has Smart Auto-Stop built-in. We will check too before sending messages to the customers.

How to delete abandoned checkouts on Shopify?

As you might not know about, there might be no way to delete the abandoned cart checkouts. In addition, the only kind of orders that are deleted will fall those specific categories.

Should you want to cancel the customer information for the DGPR compliance, you will ask for this information that is removed by the team. You can do this action by heading to the Customers tab in your own admin, then choose the Remove personal data button on the screen’s bottom. After the request is handed into the Shopify team, they will transfer the request to all apps you install you make the request to access the customers’ data.


We hope that this complete guide on how to delete abandoned checkouts on Shopify will help you complete your task successfully. If you have any questions or feedback, don’t hesitate to contact us for further information.

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Shopify Order API: Test Shopify orders with REST Admin API Change Order Number in Shopify Delete abandoned checkouts on Shopify Add a Tracking Number Refund an Entire Order Resend Email About Order to Customer View Order Status Page of an Order Find or Complete an Existing Draft Order Refund Order Fulfill Orders For Multiple Locations Export Orders To A CSV File How to a Archive Fulfilled Order on Shopify Add or Remove Taxes Add or Remove Customer Fulfill Part of Order Manually Create Draft Order Apply Discount to a Specific Item Add Tag to Order Add Products to a Draft Order View Marketing Activity Reports Enable Automatic Abandoned Checkout Recovery Emails Email Customer Link to their Abandoned Checkout Manually Cancel Order View the Fraud Analysis For an Order View Order's Conversion Summary Review an Order's Transaction History Print Order Delete an Order View Order Use Bulk Actions with Filter Sort Orders List Save Filter or Search Refund Part of an Order Fulfill Many Orders At Once Manually Capture Single Payment Manually Cancel Fulfillment Fulfill Orders Manually Show Content Based on Shipping Method Add Tracking Numbers to a Fulfilled Order Translate Order Status Page Show Content Based on Customer's Locations Enable Push Notifications Attach an Order Tag Add an Opt-In for Order Updates View the Status Page for One of your Orders Show Content Based On an Order for A Particular Product Run Scripts Only on the First Visit on Shopify Manually Add the Order Status URL to your Email Templates Check if Email Templates have been Customized View an Order's Timeline
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