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How to contact & Get BigCommerce Tech Support?

Last updated: June 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





BigCommerce is one of the leading companies in SaaS and increasingly affirms its position not only through quality products but also strong, dedicated, and thoughtful 24/7 tech support service.

Whenever a customer has problems using and operating their products, BigCommerce technical support only takes about a minute and a half to respond and answer questions directly. However, in reality, finding a way to contact BigCommerce to get tech support is quite a time-consuming and you may just know the way that is not optimal for yourself.

Therefore, this article will summarize the most detailed ways to help you contact and get BigCommerce Tech Support.

What is BigCommerce Tech Support?

Tech support refers to BigCommerce helping users in solving problems related to the e-commerce solutions they provide to their customers.

Technical support can be contacted by phone, by email, or using extra special software or software that users can use for direct contact technical support. Technical support representatives are very familiar with the ins and outs of the products they offer support. If there is an issue that cannot be solved by technical support, it is routed to the development team and logged as a bug that must be fixed with a future product update. In order to streamline operations and enhance customer satisfaction, many businesses opt to outsource technical support.

Tech support

BigCommerce is one of the best SaaS companies for customer support. They offer powerful customer support along with a variety of ways to get help about a technical problem their customers can choose from. Notably, it just takes time such a blink of an eye for users to reach the BigCommerce tech support.

How to contact & Get BigCommerce Tech Support?

Every package that BigCommerce offers to its users comes with 24/7 live customer support which is an extremely awesome feature. As mentioned above, the management console provides easy access to their support portal, numerous online tutorials, and instructional videos. You can access to your own expert advice, and 24/7 exchanges, email, and phone support in multiple locations.

BigCommerce’s tech support team is extremely smart and sophisticated. They have prepared detailed answers to common questions to help their customers save as much time as possible. By going to BigCommerce Contact, you can search for the best workaround for your case by:

Step 1: Enter question

In this section, you will see a textbox that allows you to type the question you ask and press Continue. Your question should be concise and concise and it is highly recommended that you should write the question in the form “How do I …?”. The system will automatically identify the keywords in the question to lead you to the most suitable solutions. Look at the image below as an example. I enter the question: “How do I import products?”

Enter question

However, if you feel uncomfortable typing your question and want to detail your case, click Skip this step and you will be forwarded to other communication methods such as live chat or phone call.

Step 2: Review solutions

In the next step, the system will automatically review and suggest you some solutions for your problem. All you need to do is read them and choose the best one that is convenient for you and saves the most time and money. If you still can’t find the right solution or it doesn’t work for your case, select CONTINUE TO CONTACT to further describe the problem you are having by talking on the phone or by chat directly with technical support.

Continue to contact

In addition, you can choose one of the methods such as phone calls, live chat, or email to do it yourself immediately without going through the other steps. Regardless of the method you choose, you can quickly connect to the technical department in seconds and get help right away. The choice of approach is entirely up to your preference and comfort since each method’s response rate is almost the same.

Below will be details of how you can get tech support through each method.

Via phone

You just need to simply pick up your phone and call the BigCommerce customer support number. Phone numbers will vary depending on where you live. Take a look at the following:

  • If you are in the USA & Canada, you will need to contact 1-888-248-9325. Notably, it’s toll-free for you. However, please note that you need to call during their working hours (Mon to Fri from 8 am to 6 pm CST).
  • If you are in Australia & Singapore, call + 61 2 8188 1832 (toll-free) at office hours Mon to Fri from 9 am to 5 pm AEDT.
  • If you are in the United Kingdom & Europe, please pick up the phone and call 0808-1893323. Their operating hours are Mon to Fri from 9 am to 6 pm GMT and the call will be charged.
  • For international customers, the phone number to contact BigCommerce tech supporters is + 1-512-758-7588. You need to call Mon to Fri from 9 am to 5 pm CST in order to reach them and pay a phone call fee.

Via live chat

You may not know, Live Chat is a tool that allows real-time chatting online. With the presence of live chat on the BigCommerce website, customers quickly and easily connect with them, thereby helping them maximize their responsiveness and satisfaction level.

Compared with traditional interactive channels, technical support such as phone or email, live chat brings the benefit of customer satisfaction many times higher.

To access BigCommerce’s live chat, just click on the link Contact via live chat. Then, scroll down to the bottom of the page. You will see the button called START CHAT. Click on it and you will be directed to a place where you can chat directly to BigCommerce’s technical support.

Via email

By clicking to the BigCommerce Contact and scroll down, you will find an option called Email Support. Just simply tap on the CREATE A CASE to present your own case so that the BigCommerce tech supporter can help you. Remember to log in to your account then.

Take advantage of available & multiple resources on the website

Go to <a href=https://support.bigcommerce.com/s/contact’ target=’_blank’ rel=’nofollow’>BigCommerce Contact</a>, you will see the popular questions presented as articles available for you to read and find immediate resolution. Besides, you can click on <a href= https://www.bigcommerce.com/articles/’ target=’_blank’ rel=’nofollow’>Ecommerce Articles</a> take a view of countless articles on all kinds of issues related to e-commerce that can not only help you solve predicaments but also bring you the knowledge to help you grow your business.

See available articles

Articles are written with specific, clear, easy-to-understand instructions with illustrations to help readers easily follow and successfully implement. So, if your problem is in the content of the article available, finding solutions through these articles will save you a lot of time and effort.

Final thought

BigCommerce is having a rapid increase in the e-commerce package supply industry in the world. Therefore, this platform is increasingly trusted and chosen by many people. The optimization in both product quality and customer support service is the top priority of BigCommerce. Therefore, hope this article gives you useful information on how to contact BigCommerce tech supporter when having problems using and operating the products they provide. Stay tuned to Avada for more cool things about BigCommerce and become a master in using this superb platform.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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