Home > Shopify Tutorials > Report a Shopify store

How to report a Shopify store?

Last updated: April 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





If you are having trouble with a specific store on Shopify, I am sorry to hear that. I can completely understand the stress and frustration and in having to face these types of issues with your online orders. If you find that store really annoying and want to report it right away to prevent other customers from getting in trouble like you. Then yes, there is a way for you to report a Shopify store.

Before starting, you have to clarify that Shopify is a platform that gives the tools and also technology for merchants to set up an online store to sell products and services. So, Shopify does not have their own stores, and the merchants are completely independent. At the same time, they are responsible for running their business. So first, you need to make sure whether that store is an entity from Shopify or it is completely separate.

When you have clarified all this, go for the below section of this article to get more information on how to report a Shopify store.

Related Posts:

Which activities on Shopify are prohibited?

Shopify always prioritizes the free and open exchange of ideas and products as a key to eCommerce. However, they also aware of some activities that are incompatible with Shopify’s mission to make commerce better for everyone. If you think your situation is one of the prohibited activities below, then you are on the right track in reporting a Shopify store:

  • Child exploitation: That store offered the services or the products, or post or that take advantage of some images or depictions of child abuse or sexual abuse, or that refers to children in the sexual manner aspect.

  • Harassment, bullying, defamation and threats containing content: That store provided services, products, or post or posted elements, that contain harassment, bullying, reputation attacking or the content that causes threat to a specific individual.

  • Carrying hateful content: The store that had its services to develop violence against people via their race, ethnicity, skin color, the national origin, religion, age, gender, the sexual orientation, disability, the medical condition, veteran status or many other types of discriminatory intolerance is forbidden to work on Shopify.

  • Running illegitimate activities: The store that offered products, services, or post that violate or support some activities that violate the laws of the jurisdictions.

  • Violating intellectual property: The store that brought goods, services, post or upload Materials, that infringe on the copyright or trademarks of others.

  • Malicious and deceptive practices: That store used the Services to transmit malware or host phishing pages, performed activities or uploaded or distributed elements that do harm to the operation of the Services, or many other infrastructure including from Shopify and other providers.

  • Containing personal, confidential, and protected health information: That store posted or uploaded any elements that has the personally identifiable information (PII), or any sensitive personal information, and confidential information. For example, it could be the address of buyers, credit card numbers, confidential national ID numbers when you have not had the agreement from the person to whom the information belongs to.
  • Additionally, for the store that utilized the service from Shopify with a view to collecting, storing, or processing any kind of protected health information, which is subjected to the Health Insurance Portability and Accountability Act (“HIPAA”) or any other proper law governing the processing of protected health information are prohibited on Shopify.

  • Restricted Items: The store that provided goods or services that are, or appear to be, Restricted Items.

  • Self-harm: That store offered goods or services, or post or upload Materials, that promote self-harm.

  • Spam: This is when the store used the Services to transmit unsolicited commercial electronic messages.

  • Terrorist organizations: That store brought goods or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

how to report a shopify store

Shopify will have the right, but not the obligation, to monitor and investigate any Materials and store owners’ use of the Services at any time for compliance with the Shopify Terms of Service, or any other agreement between Shopify store owners and Shopify governing your use of the Services.

When you have noticed the problem that you saw in that Shopify store, and informed Shopify by reporting. After checking, Shopify will remove any Materials, and suspend or terminate your Account or that owners’ access to the Services if you engage in activities that violate the letter or spirit of these rules, including activities outside of the merchants’ use of the Services.

How to report a store on Shopify?

In order to report a store on Shopify, it is so simple.

Step 1: Select what you want to report

First, navigate yourself to the Report Acceptable Use Policy Violation website to select what you want to report.

There are plenty of actions in the dropdown list that included in the section above. Choose the one that you think best suits your circumstances.

how to report a shopify store

Step 2: Fill in your information

After that, there will be more content shows up with three sections:

  • Your contact information

how to report a shopify store

  • Materials you want to report

how to report a shopify store

  • Electronic Signature

how to report a shopify store

After that, you need to fill in all the blank of each section. While filling, you must follow all the requests, there are some optional requests, you can decide to fill it in or not. Also, remember to be honest and smart in using your words.

Step 3: Click Submit

After that, click on Submit button.

Shopify will receive and check your response later on. They will inform whether your report is accepted or not.


On the whole, Shopify always tries their best to take action against fraudulent stores using our platform, and they also strongly encourage customers like yourselves to report these instances to our team for an internal review. You have made the right choice in reporting a Shopify store that you assumed to be a threat to other customers.

I hope this article has brought you a lot of helpful information on this matter. If you have any trouble in your practice, feel free to let us know and help you with it.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.