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How to Disable Order Refund Notification

Last updated: April 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





Sometimes, you may need to allow your customers to return some products they purchased. It depends on your store policies that you may need to refund some orders. If you do, you’d better do it in the proper and professional way. You can decide whether you want to use the notification system to inform your clients or not. If you choose not to, then you can disable the Order refund notification.

Step 1: Select a specific order from the Orders list

From the Shopify admin interface, click on Orders to open the orders list. Then, in the list, select a particular order that you want to disable the refund notification.

How to disable the Order refund notification

Step 2: Click Refund and input the details

In the selected order section, click Refund items and you will be directed to the corresponding section.

In the Refund items section, you can adjust, change, or edit some details regarding order’s products.

How to disable the Order refund notification

Step 3: Uncheck Send a notification to the customer

Take a look at the Summary box on your right. Remove the tick before Send a notification to the customer in order to disable this feature.

Step 4: Click Refund

Click Refund $x.xx to complete the sequence after finishing your edit.


On Shopify, you can disable the order refund notification with ease. However, when you choose to do this, remember your store policies and make this process professional without causing your customers uncomfortable. For further information, check out our Shopify tutorials.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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