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How to Change Your Device on Shopify

Last updated: May 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





The previous writing about how to enable two-step authentication for SMS text messages mentioned to an optional step to set a backup phone. If you’ve chosen to do that step, you may be interested in this post.

This tutorial is about how to change your device if you’ve set a backup phone previously. You prefer to change the backup phone number of whom you are more trusted or more related to your business.

Follow some easy steps below to do this.

Note : This tutorial is only to follow if you’ve enabled the two-step authentication. If not, visit the post in the opening part of this writing by clicking on its name to enable the two-step authentication first.

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Step 1: Go to Account

Log in your Shopify account to go to the admin page. Then, take a look of the left-hand side of the screen, scroll down to find the Setting section at the bottom. Afterward, many options will come out. Make sure to choose the Account button.

How to change your device

Step 2: Click the name

Scroll down and look at the section called Accounts and permissions. You will see your name and all of your staffs. You can choose the name you expected to change the device. Tap on the name to continue.

How to change your device

Step 3: Click Change

Find the Two-step authentication section. After you’ve enabled the two-step authentication, you will see three options shown up. Look at the Backup phone section, tap on the Change button under it.

How to change your device

Step 4: Enter your password

To identify that you are doing this, enter your account password. Shopify will recognize you and go on to the next step.

How to change your device

Step 5: Enable the two-step authentication

In this step, you will enable the two-step authentication on your new device by typing the phone number. Then, click Confirm to complete. After you’ve set the new backup phone number successfully, the previous phone number will no longer function for two-step authentication. Instead, the new mobile phone will take effect on your Shopify account.

How to change your device


Above is a detailed instruction about how to change your device. Hope you will change your new device successfully. If you want to know more about Shopify and the way to generate it well, visit more post with the reference below.

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Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.