Change Your Store's Customer-Facing Email Address on Shopify

Michael
Michael October 27, 2019

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Your customer-facing email on Shopify is the email address representing your store used to communicate with your customers. This means that customers could see this email address on display in your store description so that they know where to contact you when there are any questions about orders, products, or any other thing they need to know about your store. This also means that all of the order notification emails customers receive will be sent from this email address.

Therefore, it is very important that you always keep this email address up-to-date. For when you might need to change your email address, here is the instruction on how to change your store’s customer-facing email address on Shopify.

How to change your store’s customer-facing email address

Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field in the bottom right.

change your store's customer-facing email address on Desktop

Step 2: Go to General

From Settings, go to the General section. There you’ll see the Store details field with your account email.

change your store's customer-facing email address

Step 3: Change Customer email address

Update your new Account email address in the Customer Email textbox.

Step 4: Click Save

After making a change, scroll down to the bottom and click the Save button and your new email is successfully updated.

change your store's customer-facing email address

To change your store's customer-facing email address on iPhone (Click here)

  • Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field.

change your store's internal Shopify email address

  • Step 2: Go to General

From Store Settings, go to the General section. There you’ll see the Store details field with your account email.

change your store's customer-facing email address

  • Step 3: Enter the new Customer email address you wish to change to

Update your new Account email address in the Customer email textbox.

  • Step 4: Tap Save

After making a change, swipe down to the bottom and tap the Save button and your new email is successfully updated.

change your store's customer-facing email address

To change your store's customer-facing email address on Android (Click here)

  • Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field.

  • Step 2: Go to General

From Store Settings, go to the General section. There you’ll see the Store details field with your account email.

  • Step 3: Enter the new customer-facing email address you wish to change to

Update your new customer-facing email address in the Customer email textbox.

  • Step 4: Tap Save

After making a change, swipe down to the bottom and tap the Save button and your new email is successfully updated.

Conclusions

Above are the simple steps that guide you through How to change your store’s customer-facing email address on Shopify. You might also want to take a look at articles of the same category like How to change your store’s internal Shopify email address

To make the most out of the resource offered to you, visit our Help Center for hundreds of handy tips and instructions.

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Michael
About Author: Michael
Hello, I'm Micheal. I'm a Shopify Expert who specialized in developing the user interface, layout, and other components for e-commerce websites. I have many years of experience with the Shopify platform and have worked with thousands of store owners.
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