How to get BigCommerce Support? Email & Phone Support Numbers

Updated: March 26, 2021

Share:

BigCommerce is considered one of the most successful platforms designed for eCommerce merchants. It provides customers with an uncountable amount of spectacular features that is needed for developing an online business. Their tools are specifically created to maximize the productivity of brands.

However, obstacles are unavoidable. During the process of setting up your BigCommerce website, there might be several technical issues. And not all of them can you handle. If this is the case, the BigCommerce support team is willing to help!

Our article today will inform you about different ways to contact them and other strategies to ask for help if you have to deal with any possible problems.

Table of contents

Get support from BigCommerce team

BigCommerce customer support team is available 24/7. You will have no reason to spend the whole day looking for solutions or waiting until 9 a.m; all you have to do is pick up the phone or use live chat to get the issue resolved.

They support you via a multiple of platforms, including BigCommerce Live Chat, phone, and **email.

BigCommerce live chat support

The easiest and fastest way to receive BigCommerce help is using their live chat portal. You can access the BigCommerce support team via live chat in few simple steps:

1. Finding BigCommerce Support PIN

If you want to use BigCommerce live chat support system, they will require you to fill out a form in which there is a section for you to enter your Support PIN. This is an array of unique numbers that only BigCommerce account owners can have access to. BigCommerce employs it to assure that you are the right person to request help from them and figure out whether you can know about the store’s back end and the transaction information.

All you have to do is log in into your account on BigCommerce. On the bottom left corner of your screen, you will see that BigCommerce has already revealed your Support Pin:

BigCommerce live chat support

Another way to look for this specific range of code is to check your email. BigCommerce online merchants will always be sent a welcome email, in which there will be private information about their online stores - including the Support PIN.

BigCommerce live chat support

The worst scenario is that you cannot access your BigCommerce Support PIN via the two mentioned tips; please pick up your phone and start dialing the BigCommerce hotline’s numbers located in the top right corner. They will find the quickest method to find yours.

2. Contacting BigCommerce through live chat

First of all, when you enter BigCommerce Help Center and sign in to your account.

Next up, you click on a button called “Contact” on the top right corner of your screen, next to your Avatar:

!Contacting BigCommerce through live chat](https://cdn2.avada.io/media/resources/kgg4Xx6.jpg)

Here, you can see diverse ways to communicate with the BigCommerce customer support team; please choose “Live Chat”

Contacting BigCommerce through live chat

When you click on that button, there is a pop-up website where a form is feasible for you to fill in your information. It looks like this:

Contacting BigCommerce through live chat

The last step is to make sure every box has already been filled, even your Support PIN and choose “Request Chat” and you are connected to BigCommerce live chat support gate.

Contacting BigCommerce through live chat

Contacting BigCommerce through live chat

Wait for less than a minute, then there is an employee available to take good care of your problem!

BigCommerce phone support

If you want to directly hear the answer and conduct the conversation with an actual human’s voice, you can totally contact the BigCommerce support team via phone calls. It is much easier if you use your smartphone, and there is no need to look for your Support PIN like the live chat method.

Here are the steps to receive BigCommerce phone support:

At your profile of BigCommerce Help Center, click on “Contact”

BigCommerce phone support

Then, instead of “Live Chat”, please choose “Phone Support”

BigCommerce phone support

A list of phone numbers will appear on your screen; each will vary depending on your region. If you are not living in one of the appeared countries, please contact “Others” numbers.

BigCommerce phone support

BigCommerce email support

BigCommerce also provides support via its customers’ email. Starting from the “Contact” section on the right side of your screen but you will click on “Email Support”:

BigCommerce Email Support

Following that, BigCommerce asks you to choose between two alternatives - “Product Support” and “Billing Support”. For instance, we have chosen “Product Support” as our problem and this is how you screen will look like:

BigCommerce email support

Your email for the BigCommerce store is necessary to create your case of matter. Click “Continue”

BigCommerce email support

There is a form which requires you to carefully explain your issue:

BigCommerce email support

And then your contact information will also need to be filled in:

BigCommerce email support

Last but not least, “Create case: and just simply wait for the BigCommerce Customer Support team’s contact you back through email.

BigCommerce email support

Get support by searching helpful article

If you are not keen on contacting or conducting conversations with any particular person and your trouble related to BigCommerce was not that big of a deal. You can deal with it by yourself then the process is even easier.

BigCommerce provides their online merchants with a library of useful articles to gain important information while setting up their eCommerce business and solutions to their hindrances.

The first step is the same as how you contact the BigCommerce support team and log in to your store account.

At your BigCommerce Help Center profile website, there are four boxes for you to choose in the center of the frontpage. “Knowledge base” is the one you need to choose here.

Get support by searching helpful article

The click on “Guides” to gain access to BigCommerce support articles

Get support by searching helpful article

You will immediately see multiple guides covering a diversity of topics; most of them have more than one chapter. Find the right topic and chapter; your answers are in your hand:

Get support by searching helpful article

Get support from BigCommerce community

BigCommerce also creates a community for their users to get in touch with each other. You are not the only one who has to meet with difficulties while managing an online business, and there will be many people who have already dealt with it before you or found solutions to them.

The first thing you need to do is to sign in your account as a BigCommerce store owner into the Help Center. You will see exactly like the below image; please choose “Community”:

Get support from BigCommerce community

The second button you need to click on is “Community Q&A”

Get support from BigCommerce community

Here, you can find questions asking for solutions to a wide range of obstacles by scrolling down. Or just simply click on “Ask a question” to post your questions and wait for the community to reply to you.

Get support from BigCommerce community

Final thoughts

Compared with other eCommerce platforms, BigCommerce stands out thanks to their flexible customer support system. Online merchants can easily approach the BigCommerce support team in different ways to fix their problems.

We hope that this article will help you to break through your obstacles as soon as possible and increase your profits with your business.

Recommend for you
Image Description
SMS, Email Marketing Automation

Top rated Marketing automation for Shopify stores

Learn more
Image Description
SEO Suite

Auto-optimize website elements and structure in one-click.

Learn more
proofo
Boost Sales [Free]

Boost sales: Sales Pop, Trust badges, Countdown timer, more

Learn more
Image Description
Photo Reviews [Free]

Use photo reviews to boost sales

Learn more

Subscribe

Stay in the know

Get special offers on the latest news from AVADA.

40k subscribers has been joined!

Earn $10 in reward now!

comment
iphone
go up