How to integrate Clover POS with BigCommerce

Updated: June 10, 2021

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BigCommerce is a leading eCommerce platform for fast-growing retailers. You can improve online sales with a web store by using many useful BigCommerce functions. It would definitely be greater if your store can install extra platforms, helping you manage the business. No one can be in an online store 24/7, right? Automatic sales management may be the one that most retailers need.

Clover POS is one of the solutions that we would love to introduce to you in this article. Besides, the guidance of How to integrate Clover POS with BigCommerce cannot be missed. After reading our shares, you may know the fundamental knowledge about the platform which you consider installing in your store.

Table of content

Overview of Clover POS

Run your business better with CLover. Why? Clover is a cloud-based Android point of sale platform that keeps your data secure and lets you monitor sales and manage your business from anywhere. Surprisingly, Clover is a subsidiary of First Data, the world’s largest credit card processor.

Overview of Clover POS

It combines stylish and functional hardware, powerful business software, and payment processing which is designed particularly for the needs of small and middle-sized businesses.

Founded in 2010, Clover has been innovating its platform to meet more users’ requirements all around the world. It’s a complete business management system with capabilities and features that help merchants handle the tasks and challenges of their business, end to end. Until now, there are some outstanding features of Clover POS that prove the potential decision of installing this platform.

Overview of Clover POS

Features

  • Automatically list products from Clover Point of Sale (POS) in BigCommerce.

  • Automatically sync inventory between Clover POS and BigCommerce.

  • Automatically transfer sales and customer data from your BigCommerce webstore to Clover POS and across multiple online and brick-and-mortar stores.

  • Manage product lists, prices, inventory, sales and customer data from your online stores in Clover POS.

  • A POS system processes any payment type safely and securely from any location.

  • Accounting & Taxes

  • Customer Engagement (includes Loyalty/Rewards, Promotions, and Gift Cards)

Benefits of the integration

Benefits of the integration

Integrating Clover Point of Sale (POS) and BigCommerce manages sales, inventory and customer data in a single location. Apparently, sell in more places and save time by scheduling your online and brick-and-mortar stores as one.

  • Sell more products in more places. List products on BigCommerce in minutes.

  • Quantities are updated automatically to prevent overselling and stock outs.

  • Improve customer satisfaction. Fulfill orders faster and more accurately by automatically transferring sales data.

  • Eliminate double data entry. Save time by managing data from your online and brick-and-mortar stores in one place.

  • Keep track of sales and inventory across all channels. Enable features like in-store pickup and multi-location inventory.

How to integrate Clover POS with BigCommerce

The requirements you should check before installing:

  • Merchants must have a Clover Merchant Account.

  • The BigCommerce app must be installed within the Clover web dashboard.

  • Store must be using the Clover Payment Gateway (If you want to learn more, please click on this link to follow the instruction from BigCommerce support center)

  • Products within Clover must have Fixed prices, no negative stock, and no duplicate SKUs, categories, or product names.

  • Products within Clover must have variants if set up as “item with variants” within Clover.

Step 1: Locate the Clover POS in BigCommerce app marketplace

Go to the “Apps” section, next you click on “Marketplace”.

Locate the Clover POS in BigCommerce app marketplace

Locate the Clover POS in BigCommerce app marketplace

Step 2: Click on “Install” to start the installation

Click on “Install” to start the installation

You will be asked to grant Clover permission to integrate with your store. Then, click Confirm to continue. Particularly, you can choose how you would like your inventory updates to be synced going forward. After having the option, you should notice these things:

  • Update on a 5-minute interval.

  • Update both BigCommerce and Clover in real-time based on sales and inventory adjustments.

  • Don’t update inventory automatically.

Click on “Install” to start the installation

Step 3: After completing the integration, go to “Settings”

Next, navigate to the Import tab and click Import to BigCommerce to launch a product import.

After completing the integration, go to “Settings”

Depending on how many products you’ll be importing, this process can take several minutes. When the import is complete, you will see a summary of the products that were created and updated. If there were issues during the import, a notification would accompany the import summary with a link to download a CSV file of the errors.

After completing the integration, go to “Settings”

You can view an activity log of all completed imports and syncs under the Overview tab.

After completing the integration, go to “Settings”

Common issues of the integration

How it works with import and export data

This integration lets you import products from Clover into BigCommerce, syncs their inventory levels, and sends any new orders and customers created in BigCommerce to Clover from the date of the first import. Note that only products that do not already exist in BigCommerce will be created. When a new product is added in Clover, it will need to be imported manually.

How it works with import and export data

While the connection is active, you can choose how stock level changes are updated on both systems under the Settings tab. We recommend you initiate the initial catalog import overnight or when you have some time to let the sync run.

During import, only one category will be associated with a product. If you create three categories, only one of them will be associated with the product in BigCommerce. If multiple items belong to an item group, then a shared category will be used. If no shared category can be found or no categories are populated, these items will belong to a category called “Uncategorized Clover items.”

Orders and customers created in BigCommerce can be exported into Clover. The app will only export new orders and customers that are created after the first import, on a five-minute interval basis.

Clover POS and Bigcommerce Inventory not syncing/updated

One thing you should do first, you tried uninstalling, revoking access, and reinstalling, which is probably what BigCommerce Technical Support would advise you to do.

The fact is that the integration does not like items with variable pricing or negative stock, and this can cause complications with the entire import/export/synchronization process. Furthermore, having 0 in stock should not cause export errors, but negative items definitely do. You should check carefully, even if you still encounter this issue, you have to contact BigCommerce support to resolve it quickly.

Can’t import products from Clover

Sadly, it is a common problem that most of the users experience once. Maybe the reason is that the data update is still working, thus the error occurs because Clover software does not receive it. In turn, it can come to your BigCommerce system. To make sure what’s wrong with the imported product, you need a BigCommerce help center to help you. The BigCommerce admin will access your store to solve one-on-one with you. That is the fastest and the most effective way to deal with it quickly since you have to operate your business as soon as possible, right?

Final words

Have you been clear about Clover POS and perceive How to integrate Clover POS with BigCommerce? We hope you practice well with the information we gave you in this article.

If you have any questions about the integration or need our support to deal with your problem, please contact us by commenting down below. We are really honored to be your companion in your journey of running your business gloriously.

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