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BigCommerce B2B Edition Review: All You Need to Know

April 02, 2024
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

This review delves into the specifics of what makes BigCommerce B2B Edition a leading choice for enterprises seeking to optimize their online B2B operations. 

What is BigCommerce B2B Edition?

BigCommerce B2B is a package that combines BigCommerce Enterprise with the B2B Edition app. (This combination is called the BigCommerce B2B Bundle.) It is a specialized offering designed to meet the unique needs of B2B ecommerce. 

bigcommerce b2b what is

BigCommerce B2B Edition Pricing

The pricing for BigCommerce B2B starts from $500/month for businesses already on Enterprise Plans. However, the price is subject to change because it will be calculated based on your business’s size and needs.

To unlock the BigCommerce B2B package, you have to send BigCommerce a personal request.

  BigCommerce Pricing Plans Overview

  • Standard – $29 per month billed annually, $39 per month billed monthly
  • Plus – $79 per month billed annually, $105 per month billed monthly
  • Pro – $299 per month billed annually, $399/month billed monthly
  • Enterprise – Custom pricing based on specific needs and scale
  • Read our insight review of all BigCommerce Pricing Plans here

    Key features of BigCommerce B2B Edition

    BigCommerce B2B is even greater than BigCommerce Enterprise with all Enterprise essential features included, plus more next-level features.

    The basic features of BigCommerce B2B Edition:

    • No additional transaction fee – 0%
    • Full-featured online store 
    • Multi-currency 
    • Page Builder 
    • 24/7 Technical Support 
    • Unlimited Staff accounts 
    • Sales channels – eBay, Amazon, and POS
    • Complex catalog (600 variant SKUs/product with 250 values/option)
    • Coupons, discounts, and gift cards 
    • Real-time shipping quotes 
    • Customizable checkout 
    • Multi-Storefront
    • Sitewide HTTPS and dedicated SSL
    • Extended Validation SSL – Available
    • Abandoned cart saver
    • Google Customer Reviews
    • Faceted search (product filtering)
    • Enterprise Services
    • Unlimited API calls

    Similar to BigCommerce B2B, there is Shopify B2B. So if you are considering BigCommerce vs Shopify Plus, it’s good to take a look at Shopify to see which is better for you.

    The advanced features of BigCommerce B2B Edition:

    • Price List Functionality: This critical feature allows businesses to set varied price points for different customers or companies. Whether adjusting prices directly within BigCommerce or syncing them from an external ERP system, the flexibility is invaluable for B2B transactions.
    • Account Hierarchies: The platform supports complex organizational structures by enabling the creation of account hierarchies. Companies can have multiple users with distinct roles – admin, senior buyer, junior buyer – managed through the BigCommerce dashboard or an external CRM/ERP system.
    • The Wholesale Portal: Offers B2B buyers a dedicated space to manage users, shopping lists, and view orders. This portal is central to enhancing the efficiency of the purchasing process, providing a seamless interface for all B2B interactions.
    • Super Admin Masquerade: Sales agents can view the Buyer Portal and place orders on behalf of consenting companies.
    • Assigned Payment Types and Unified Addresses: Customize payment options (offline or online) for different accounts and unify billing and shipping addresses across all users within a company, simplifying the purchase and delivery process.
    • Shopping Lists: Facilitates the creation and management of shopping lists by junior buyers, which can then be submitted for approval to senior buyers or administrators. This feature streamlines the ordering process and ensures consistency across orders.
    • Quote Requests: Buyers can request quotes for individual products, enabling personalized pricing discussions. Sales reps can adjust these quotes based on specific account needs or additional requests, fostering a customized buying experience.
    • Quick Order Pad: Allows B2B buyers to quickly add a list of SKUs and quantities to their cart, either via CSV upload or direct entry, bypassing the need to navigate through extensive product catalogs.
    • Sales Rep Access: Sales representatives can log into the front end of the website, access assigned accounts, manage shopping lists, adjust quotes, and even place orders on behalf of companies, providing a high level of service and support.
    • Invoice Portal: Integrates with ERP systems to display open and past-due invoices, offering a comprehensive view of financial obligations. Companies can pay invoices directly through the website, with support for ACH and credit card payments, including the option to charge a convenience fee for credit card transactions.
    • Tailored Themes and Bundle B2B: Gain access to six B2B-focused themes, fully customizable and designed to cater specifically to B2B needs. 
    • B2B Ninja – The Quoting App: Facilitate the quoting process directly on your product pages. This app allows your customers to request quotes effortlessly, streamlining sales negotiations and enhancing the purchasing experience.
    • Byer Portal: The Buyer Portal provides a specialized storefront account area for B2B buyers. 
    • Company Address Book Management: Access the address book of consenting companies for billing and shipping addresses.

    These next-level features are powered by the BundleB2B app. This app is integrated by default in this B2B Edition package. It enables business owners to facilitate their B2B operations online and to provide customers with self-service account capabilities and seamless transactions.

    advanced features of bigcommerce b2b

    BigCommerce B2B Themes

    BigCommerce offers a selection of themes optimized for B2B functionality. Here are the supported themes:

    1. Cornerstone: Developed by BigCommerce, this theme is designed to seamlessly integrate B2B features. It provides a clean and professional look, making it suitable for various industries.
    2. Camden: Created by Flair Consultancy, Camden is another B2B-optimized theme. It balances aesthetics with functionality, ensuring a smooth experience for both buyers and sellers.
    3. Supermarket: Developed by Papathemes, Supermarket caters to B2B needs. Its responsive design and customizable features make it a great choice for businesses selling a wide range of products.
    4. 22 Savile Row: Also designed by Flair Consultancy, 22 Savile Row combines elegance with practicality. It’s ideal for B2B companies aiming for a sophisticated online presence.
    5. Vault: Developed by Lonestar Templates, Vault focuses on B2B functionality while maintaining a modern aesthetic. It’s suitable for businesses that want a sleek and efficient storefront.
    6. Roots: Created by Weizen Young, Roots is a versatile theme that adapts well to B2B requirements. Its flexibility allows customization to match your brand’s identity.

    Regardless of the theme you choose for your online store (such as Cornerstone, Camden, or others), the B2B tools remain accessible.

    bigcommerce b2b

    Benefits of BigCommerce B2B

    Here are some of the key benefits of BigCommerce B2B:

    • Scalability: BigCommerce B2B is designed to handle rapid growth and seasonal fluctuations in demand. This means that as your business grows, the platform can scale with you, ensuring that your online store always performs optimally.
    • Customizability: BigCommerce B2B is highly customizable, allowing you to tailor the platform to meet your specific needs. This includes the ability to create and manage multiple price lists for different customer groups, generate and send quotes to customers quickly and easily, and configure shipping rules and rates for B2B customers.
    • Integration with Existing Systems: BigCommerce B2B can seamlessly integrate with your existing PIM, DAM, ERP, and CRM systems. This ensures that all your business processes are interconnected, leading to increased efficiency.
    • Advanced Security Features: BigCommerce B2B offers advanced security features to protect your business and customer data. This includes secure payment processing and data encryption.
    • Strong Customer Support: BigCommerce provides robust customer support to help businesses resolve issues and optimize their use of the platform.
    • Built-In B2B Specific Features: BigCommerce B2B includes built-in features specifically designed for B2B sellers. These include a buyer portal for personalized buying experiences, sales rep masquerade for streamlined B2B purchasing, and payment visibility control for smooth purchasing experiences.
    • Multi-Channel Selling: BigCommerce supports multi-channel selling, allowing businesses to reach customers through various channels. This includes online marketplaces, social media platforms, and physical stores.
    • Optimized SEO: BigCommerce B2B is optimized for SEO, helping businesses improve their online visibility. This can lead to increased traffic to your online store and higher sales.
    • Attract New Customers: With its modern and intuitive interface, BigCommerce B2B can help businesses attract new customers, increase conversions, and grow their revenue.
    • Enhanced B2B Purchasing Experience: The B2B Edition buyer portal offers a personalized buying experience for both merchants and buyers, streamlining administrative processes and reducing workload.

    What Customers Say About BigCommerce B2B with BundleB2B

    Customers have shared their thoughts on using BundleB2B with BigCommerce. Here’s a simple breakdown of their experiences.

    Fills a Big Gap

    Many say BundleB2B “filled the technology gap in the Big Commerce platform.” It’s a big help for businesses with tricky products and prices. Customers moving from phone to online orders find it especially useful. This change has saved them a lot of time.

    Customers feedback bigcommerce b2b

    Support is Top-Notch

    The support team gets a lot of love from customers. They’re called “awesome to work with.” One customer mentioned, “The entire team is very responsive and supportive.” It seems like the team is always ready to tackle any problem fast.

    Perfect for B2B

    BundleB2B is a hit because it fits B2B needs so well. Even though BigCommerce is more for selling to regular people, BundleB2B works great for businesses selling to other businesses. “BundleB2B has allowed our unique B2B needs to become reality,” a customer said. This means it does things other tools can’t.

    Helps Businesses Grow

    Customers believe BundleB2B helps their businesses grow. It gives them features they can’t find anywhere else. This has helped them reach more customers and sell more. “Bundle has allowed us to expand our contractor business,” someone shared.

    Who Should Use Bigcommerce B2B?

    Here are some specific types of businesses that could benefit from BigCommerce B2B:

    • Small, Mid-Size, and Large Online Retailers Serving B2B Customers: BigCommerce B2B offers a range of tools and features tailored to meet the unique needs of B2B businesses.
    • B2B Businesses Experimenting with New Markets or Sub-Brands: BigCommerce B2B is a good fit for B2B businesses that are exploring new markets or sub-brands.
    • Businesses Moving Away from Legacy Platforms: BigCommerce B2B is ideal for businesses that are transitioning away from outdated platforms.
    • Large B2B eCommerce Businesses: BigCommerce B2B is also suitable for large B2B eCommerce businesses that can afford the annual fee.

    FAQs: BigCommerce B2B

    Yes, it does! B2B Edition seamlessly integrates with BigCommerce’s native multicurrency features. You can handle payments and invoices in different currencies effortlessly.

    Absolutely Yes! B2B Edition is compatible with BigCommerce’s Multi-Storefront functionality. When you’re using B2B Edition, you can activate it on any of these storefronts. Each one can have its own distinct B2B features, branding, and customization.

    Final thoughts

    The BigCommerce B2B Edition stands out as a sophisticated solution tailored for the intricate needs of B2B eCommerce. From its dynamic pricing functionality and account hierarchy management to the innovative wholesale portal and beyond, the platform is designed to cater to the full spectrum of B2B operations. By streamlining the buying process, enhancing order and quote management, and providing a centralized hub for account and invoice management, BigCommerce’s B2B Edition empowers businesses to achieve eCommerce success in the competitive B2B marketplace.

    Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.