How to Login to Shopify Admin, Partner Dashboard & Customer Account

Running a successful Shopify store involves much more than just listing products. It requires efficient access and management, whether you’re the shop owner, a staff member, or a Shopify Partner. But have you ever encountered a pesky login error or struggled to access a client’s store.

This comprehensive guide unlocks the secrets to seamless Shopify login for everyone and troubleshoot common login problems, ensuring you can focus on what truly matters: Growing your business.

Four main types of Shopify login

Admin Login

This is the main entry point for store owners and staff to manage their Shopify store. It grants access to the Shopify admin dashboard, where you can control everything from adding products and processing orders to customizing your store.

Note: When logging in, you’ll need your store’s unique URL or the email address associated with your Shopify account, along with your password.

Partner Login

Designed for agencies, freelancers, and developers who work with multiple Shopify stores, the Partner Login provides access to the Partner Dashboard. This specialized interface allows you to manage client stores, create development stores, and access Shopify’s Partner resources and support. To log in, you’ll need the email address and password associated with your Shopify Partner account.

Customer Login

This login is for shoppers who want to create accounts on your Shopify store. It allows them to save their shipping and billing information for faster checkout, view their order history and track shipments. Customers can log in using their email address and password or through social media accounts like Google or Facebook, depending on your store’s settings.

Affiliate Login

Shopify Affiliate login is a specific access point for members of Shopify’s Affiliate Program.  It allows them to track their referrals, monitor commissions, and access promotional resources to effectively market Shopify to their audience.

#1 Login as Shopify Admin

There are certain ways to help you log in to Shopify as an Admin. Here, I will introduce you to all of those methods:

Through the Shopify Website

Step 1: Open your web browser and navigate to the Shopify login page

Step 2: Enter the email address associated with your Shopify account. Then press “Continue with email”. Then, enter your password to finish the process.

Step 3: Congratulations, you have successfully login to Shopify through the Shopify website

Directly Accessing the Shopify Admin

Step 1: If you know your store’s URL, simply add “/admin” to the end of it. This will take you directly to the login page for your store’s admin panel.

Step 2: Enter your email address and password (similar to the above method). Then, you will be directed to your Shopify dashboard.

Shopify Mobile App on Your Device

Step 1: Download and install the Shopify app from the App Store (iOS) or Google Play Store (Android).

Step 2: Open the app and tap “Log in”

Step 3: Enter the email address, and click the “Next” or “Continue” button to proceed. Then, enter the password of your Shopify account and click “Log in” to continue.

Step 4 - Two-Factor Authentication (if activated): For better store security, you need to enter the generated authentication code. Click “Log in” after entering the code to continue. 

Step 5: Congrats! You now have control over the Shopify store’s dashboard or admin panel.

Using External Accounts (Google/Apple)

Step 1: On the Shopify login page, click on the icon of the platforms you wish to log in to your Shopify store (there are three options: Apple, Facebook, and Google account). You’ll be redirected to the respective platform’s login page.

Step 2 - Enter your Google or Apple credentials: If this is your first time using this method, you may be asked to link your Google or Apple account to your Shopify account.

Step 3: Once linked, you’ll be automatically logged into your Shopify admin panel.

#2 Login as a Shopify Partner

Here are the steps to help you log in to Shopify as a Shopify Partner:

Step 1 - Access the Partner Login Page: Go to accounts.shopify.com and select “Shopify Partners.”

Step 2: Now, you need to provide the email address associated with your Shopify Partner account. Moreover, you can choose other login methods like Google and Apple) or even sign in with Passkey.

Step 3 - Enter Password (If Applicable). If you choose to continue with email, enter your Shopify Partner account password.

Step 4: If you do not have a Shopify partner account yet, simply click the “Create new partner account” button and fill in the information.

Step 5 - Access Your Partner Dashboard: Upon successful login, you’ll be redirected to your Shopify Partner Dashboard, where you can manage client stores and development stores and access various resources.

#3 Login as a Shopify Customer

You have two paths to create customer accounts in Shopify:

• Roll up your sleeves and create an account for your customers: Head over to the Customers section and click “Add Customer” to manually enter their details.

• Extend a welcoming invitation: Navigate to Settings, then Notifications, and choose Customers to send an invite, allowing them to create their own account.

Pick the option that suits you and your customers best! Once they have their account ready, logging in to your store is a breeze. And if you’re curious, why not create a test account and see your store from a customer’s perspective?

#4 Login as a Shopify Affiliate

To log into your Shopify Affiliate account, follow these steps:

Step 1 - Go to the Shopify Affiliate Login Page: Navigate to the Shopify Affiliate login page 

Step 2 - Enter Your Credentials: Enter the email address and password associated with your Shopify Affiliate account in the Impace.com login area.

Step 3: After entering your information, click the “Log In” button to access your affiliate dashboard.

How do you switch and manage multiple Shopify stores?

I often help friends who manage several Shopify stores. They used to find it a hassle juggling different logins until I showed them this neat trick:

Step 1 - Log in to one store: Simply head to your Shopify admin dashboard for any of your stores.

Step 2 - Switch stores with a click: See your store’s name at the top left. Click it, and a list of your other stores will drop down.

Step 3 - Jump to another store: Choose the store you want to work on, and like magic, you’re there! There will be active and Inactive stores, so remember to check regularly to make sure you get them covered.

Troubleshooting Common Shopify Login Issues

I remember those frustrating moments when I couldn’t access my Shopify store – the panic of a potential lost sale, the frantic troubleshooting.  It’s happened to us, and that’s why I’ve compiled this guide to help you troubleshoot common Shopify login issues, get back into your store, and get back to business.

1. Forgotten Password

Step-by-step instructions with screenshots to reset your password:

• Click “Forgot your password?” on the login page.

• Enter the email associated with your account.
• Check your inbox for a password reset email.

• Click the link in the email and follow the instructions to create a new password.

2. Incorrect Credentials:

Tips on double-checking email/store address and password:

• Double-check your email address/store name for typos.
• Verify that you’re using the correct password (case-sensitive).
• If you have multiple Shopify accounts, ensure you’re using the correct credentials for the intended store.

3. Account Locked

Why your Shopify account locked: Account locks typically occur after multiple failed login attempts.

What to do:

• Wait a few minutes and try again.
• If the issue persists, contact Shopify support for assistance with unlocking your account.

4. Browser Issues

Here are several ways to deal with this issue:

• Clear your browser’s cache and cookies. See how to do it in Chrome: support.google.com
• Try using a different browser (e.g., Chrome, Firefox, Safari).
• Disable browser extensions, as they can sometimes interfere with Shopify login.
• Ensure your browser is up-to-date.

5. Two-Factor Authentication (2FA):

2FA adds an extra layer of security by requiring a code from your phone in addition to your password.

• If you have 2FA enabled, ensure you’re entering the code correctly.
• If you lost access to your authentication app or phone, follow Shopify’s instructions for recovery.

Tips for securely login to Shopify

Protecting your Shopify store starts with secure login practices. As Shopify expert Ezra Firestone emphasizes, “Your Shopify store is your business’s lifeline, and securing it should be a top priority”. By implementing the simple yet effective measures below, you can safeguard your valuable data and prevent unauthorized access:

• Use a strong, unique password.
• Enable 2FA for an extra layer of security.
• Avoid public Wi-Fi for sensitive actions.
• Regularly update your password.
• Be cautious of phishing emails and scams.
• Review account activity logs.
• Limit staff permissions.

Final words

Mastering the ins and outs of Shopify login is essential for smoothly managing your online store or assisting your clients. Have you encountered any unique login challenges or discovered helpful tips not mentioned here? Share your experiences and questions in the comments below – let’s create a collaborative space for troubleshooting and learning together!

FAQs