BigCommerce SupportBee App by Supportbee.com
Are you looking for BigCommerce SupportBee App Reviews or Alternatives? You are in the right place. In this article, we will discuss about SupportBee reviews, rating, price and its alternatives. SupportBee app has been developed by Supportbee.com with rating: /5 based on reviews. SupportBee price starts 14 days free trial.
SupportBee is a well-performed application app that supports eCommerce business managers to monitor your customer support emails easily. That is... . read more.
SupportBee Information
- Price: 14 days free trial
- Rating: - / 5
- Vendor: Supportbee.com
Features of SupportBee
- Send fast and personalized customer service over email
- Connect with Highrise, Github, Trello and others
- Allow to assign and control tickets and get reports on important metrics
- Not present your customer ugly case IDs, reply above this line or other irrelevant information in the emails
- Create reports on every agent, group or label for any metric
About SupportBee
SupportBee is a well-performed application app that supports eCommerce business managers to monitor your customer support emails easily. That is proactive in keeping track of your customers’ trends and bringing in an innovative and efficient service for your customers.
First, SupportBee helps you access the ticket volume-based pricing and collaborative features to send fast and personalized customer service over email. So, your customers can instantly receive updates and services with a clear interface with real-time changes. Furthermore, SupportBee does not require you any per agent fees to add your whole team. By coordinating with Highrise, Github, Trello, and others, business doers can assign and control tickets and get reports on important metrics. That means you can build your tickets with labels or assign them to groups for quicker resolution.
Besides, SupportBee only takes you three states to organize tickets, including Unanswered, Answered, and Archived, then you have more valuable time to support customers and not managing ticket states. Specifically, unlike the traditional help desk platform, SupportBee will not show your customers ugly case IDs, reply above this line or other irrelevant information in the emails. The insightful reports on ticket/reply counts, first response time, average time are essential to archive and other critical metrics. Thus, you can create reports on every agent, group, or label for any metric.