Trustpilot Shopify Apps Comprehensive Review

In this comprehensive review, we delve into the world of Trustpilot-rated Shopify apps, uncovering the gems with firsthand insights and expert analysis, guiding you toward confidently optimizing your Shopify store.

Key Takeaways

• Trustpilot Shopify apps work as an automated, seamless system for sending review invitations to customers after their Shopify purchases, seamlessly integrating Trustpilot reviews within the post-purchase experience.
• The Reputon Customer Reviews App, BIG – get more Google Reviews and Lumo Reviews hold a solid position in the market due to their specific duration of operation and a well-established reputation with a certain base of users. 
• In contrast, as newcomers, the EZ Trustpilot Integration, Trustpilot Widgets connectors, and Review Collector come later but potentially hold high expectations for future development and functionality enhancements.

An In-Depth Review of Trustpilot Shopify Apps

Reputon Customer Reviews App

Overview

The Reputon Customer Reviews App is a versatile tool designed to boost your reviews across external platforms and websites, including Trustpilot. Using AI-generated follow-up emails upon order receipt it prompts customers for their feedback.

With full customization and automated operations, it caters to diverse stores in multiple languages. Notably, it includes a feature to redirect dissatisfied customers to a private feedback form, curbing negative public reviews.

Key Benefits

• Expand review reach: Increase your review presence on external platforms and websites.
• Automated follow-ups: Utilize AI-generated emails for personalized review requests.
• Directed feedback: Guide dissatisfied customers to a private feedback form, preventing negative public reviews.
• Customization and multilingual support: Tailor the experience for diverse audiences with complete customization and language versatility.
• Reputation management: Amplify reviews on third-party sites like Google reviews to bolster your online reputation.
• Automated email outreach: Send personalized follow-up emails, texts, and review links efficiently.
• Diverse review sites: Direct customers to an unlimited array of review platforms.
• Flexible review requests: Reach out to new or previous customers within two months for reviews.
• Negative feedback prevention: Mitigate negative reviews with a tailored feedback solution.

Reviews and User Experience

This app boasts a 4.7 rating from 920 merchants, earning praise for effectively managing online reputations. It’s appreciated for being both user-friendly and affordable in gathering customer reviews. The responsive and helpful customer support also adds to its value in building customer trust. However, there’s room for improvement and updates to enhance the overall experience and address all customer issues more thoroughly.

Pricing

The app offers four subscription plans, ranging from free to $49.9 per month. While there’s a free plan available, there’s no provision for a free trial.

Verdict

The Reputon Customer Reviews App seems worth considering for businesses seeking customizable review management solutions. Overall, it works well for enhancing online reputation but would benefit from a trial option for potential users to fully gauge its effectiveness.

The app is best suited for:

• Small to large businesses
• Reputable brands
• Multinational companies

BIG ‑ Get more Google Reviews

Overview

BIG – Get more Google Reviews, a product of Penida, appears to streamline the process of collecting reviews from customers on platforms like Google, Trustpilot, and Etsy while also preventing negative reviews from being published. It automatically solicits reviews from customers after they make a purchase and reaches out to previous customers via email, including multiple review links to facilitate the process.

By bolstering your review count effortlessly it not only enhances SEO but also potentially leads to increased sales and strengthened social proof. The app significantly amplifies reviews across various platforms, offering a comprehensive solution for bolstering your online presence.

Key benefits

• Automated review requests: Effortlessly request reviews after order fulfillment or specific tags are added, streamlining the process for customers.
• Multiple review links: Customize and set various review links (Yelp, Google, Facebook, etc.) to direct customers conveniently.
• Real-time email previews: Preview the email content in real-time, ensuring the message resonates effectively with recipients.
• Secondary email outreach: Increase engagement by boosting the likelihood of obtaining Google or Yelp reviews by sending a follow-up email.
• Automated bad review filtering: Automatically sift through and filter out low-rated (1-star and 2-star) reviews, preventing their online visibility.

Rating and users’ experience

Having been launched for a year, the app has received an overall rating of 4.8 from 33 reviews. This app is highly recommended by store owners for its user-friendly interface, responsive customer service, and effective functionality. 

Users praise the developer for prompt and helpful responses. They also laud its simplicity, transparent pricing, and effective bug resolution, citing it as the best review collection app for Shopify due to its cleanliness, customization options, and excellent support. 

Generally, it’s hailed as a valuable tool for businesses seeking enhanced review collection without hidden fees, earning strong recommendations from satisfied users.

Pricing

The app offers four plans, starting with a free option and scaling up to $28.67 per month, catering to various budget needs and allowing users to opt for a free plan.

A free trial is not supported for the app.

Verdict

The app offers a range of affordable pricing plans accessible to multiple essential features, making it flexible for businesses with various budget constraints. It seems to be a solid choice for businesses due to the high praise for its user-friendly interface and performance quality.

The app could be a good choice if you are

• Small brands
• Existing stores
• Businesses with a large customer base
• Entrepreneurs emphasizing multiple customer review platforms.

Lumo Reviews

Overview

The Lumo Reviews app is your solution to fortify your reviews on external platforms, including Google, Trustpilot, Facebook, and more. It empowers you to prompt customers to review your business effortlessly and automatically after a designated number of days on esteemed platforms such as Trustpilot, Yelp, Facebook, and Google.

Moreover, it allows manual review requests for older or phone orders, ensuring a comprehensive and proactive approach. It also offers granular control by enabling the disabling of review requests for individual orders, providing you with greater command over your review collection process.

Key benefits

• Unlimited review request sending: Opting for the most top-tier plan, merchants can send review requests without limitation in a month to boost promotion.
• Diverse review expansion: Seamlessly bolster reviews across multiple external platforms for a well-rounded online presence.
• Negative review diversion: Effectively redirect potentially negative reviews, allowing for private feedback and preventing their public visibility.
• Multiple platform inclusion: Add various review platforms to your review requests, empowering customers to choose their preferred platform for leaving feedback and enhancing their experience.

Rating and users’ experience

The Lumo Reviews app has received a mixed bag of reviews, showcasing both its strengths and areas for improvement. 

With an overall rating of 4.4 based on 8 reviews, users commend its effectiveness in garnering more business reviews. Positive feedback highlights the ease of use, email-sending automation, and responsive support for swiftly addressing requests and implementing changes.

However, some users express limitations they’ve encountered. Some users compare it to similar apps and find it lacking critical features. Additionally, technical issues have been reported, indicating areas that need attention for the app to reach its full potential.

Pricing

The app offers pricing plans ranging from primary $9.99 to advanced $39.99 per month, with a free plan supported. 

Compared to its overall competitors, the app provides a relatively similar price range. However, its features may not be as valuable as the price listed.

Verdict

The Lumo Reviews app shows promise in boosting reviews, but it needs refinement to address technical glitches and feature limitations, especially compared to competitors. It is still worth trying for merchants to see how the system can fit with their business model.

The app could be suitable for:

• Entrepreneurs with a board and extensive customer base
• High-volume stores
• Small and medium-sized businesses

EZ Trustpilot Integration App

Overview

Effortlessly gather Trustpilot customer reviews using the EZ Trustpilot Integration App, developed by Programmer Hat. This app seamlessly integrates Trustpilot with Shopify, addressing the critical need to collect Trustpilot reviews.

Given that Trustpilot reviews significantly influence customer purchasing decisions, the app automatically sends follow-up emails to prompt customers for reviews as soon as their order status is marked as fulfilled. By streamlining this process, the app facilitates the accumulation of valuable 5-star Trustpilot reviews, which is crucial for influencing potential customers’ purchase choices.

Key benefits

• Seamless Trustpilot integration: Effortlessly and directly connects with Trustpilot, streamlining the review collection process.
• Automated review requests: Sends follow-up emails automatically, prompting customers for Trustpilot reviews without manual intervention.
• Instant implementation: Requires zero setup or configuration, ensuring hassle-free integration without additional setup tasks.

Rating and users’ experience

Having just been launched in the first quarter of 2023, the app is still narrow-spread in the Shopify merchant community. So far, two reviews have been left on the marketplace, resulting in a 3-star overall rating.

One highly appreciates its key functionalities of effortlessly setting up and integrating with Trustpilot. However, as a newbie, the app might face difficulties in customer service and the app’s operation. The developer commits to improving more in the near future.

Pricing

The app is completely free to use

Verdict

The EZ Trustpilot Integration App displays potential but requires substantial improvements to be a reliable choice. Given its mixed reviews and reported usability and widget functionality issues, it might not be the most reliable option currently. As it’s free to use, it might be worth exploring cautiously, particularly for 

• Merchants who specifically need Trustpilot integration with Shopify 
• Beginners and small stores 

Trustpilot Widgets Connector

Overview

The Trustpilot Widgets Connector app from Trustgear streamlines the process of incorporating Trustpilot review widgets throughout your site to bolster credibility and trust. Using a drag-and-drop feature allows for strategically placing these widgets at key conversion points, enhancing social proof.

This app simplifies the integration of Trustpilot service and product review widgets into your Shopify theme via the theme editor. Depending on your Trustpilot plan, you can select and configure different widgets to align with your preferences. Showcasing reviews across your site and marketing materials, this tool helps attract new customers while facilitating a smoother shopping experience and encouraging swift ‘add to cart’ actions.

Key benefits

• Shopify theme editor integration: Seamlessly incorporate widgets throughout your site using the Shopify theme editor, ensuring ease of implementation across various themes or specific locations. 
• Versatile service review widgets: Add service review widgets to any page within your shop, enhancing credibility and customer trust across your site.
• Efficient product review display: Easily include product review widgets across all your product pages simultaneously, streamlining the presentation of customer feedback.

Rating and user experience

The app, despite having no reviews due to its recent launch, holds promise as an emerging tool for merchants. Anticipated to revolutionize the approach to showcasing customer feedback and reviews, its introduction brings an innovative way for merchants to leverage customer trust and credibility. 

Pricing

The app offers a sole pricing plan, costing $2.99 per month with a 7-day free trial included.

Verdict

While its full impact remains to be seen, it presents an exciting prospect for businesses aiming to boost customer trust and engagement through seamless review integration. The app seems to be a new wave of opportunity, providing merchants with a fresh and effective method of integrating and displaying reviews.

The app is totally ideal for: 

• Merchants seeking customizable widgets
• Small stores
• Individual sellers

Reviews collector

Overview

The Reviews Collector app, another product from Trustgear, is designed to elevate your store’s reputation and product reviews across popular platforms. Trustgear aims to enhance your store’s SEO, improve customer retention, and boost conversion rates.

Acknowledging the significant influence of online reviews on consumer decisions, Trustgear prioritizes the fortification of your online reputation. This app focuses on aiding you in building a stronger presence on review platforms, recognizing the crucial role that online reputation plays in driving the success of your business.

Key benefits

• Targeted customer invitations: Specifically invite top customers to leave reviews for your shop or products, enhancing the quality of feedback.
• Open review opportunities: Extend invitations to anyone to review your chosen products, broadening the spectrum of feedback.
• Automated review collection: Streamline the process of gathering both service and product reviews by automatically sending out review invitations.

Rating and user experience

Similar to the Trustpilot Shopify Apps, the Reviews Collector app has not received any reviews yet due to its recent launch.

As a newcomer, it’s expected to provide a novel method for businesses to display and leverage customer experiences, potentially reshaping how they highlight customer feedback and build credibility.

Pricing

A pricing plan costs $2.99 per month with a 7-day free trial.

Verdict

The Reviews Collector app holds potential as an innovative tool to gather and leverage customer feedback despite being in its early stages without established reviews. It’s best suited for:

• Merchants prioritizing customer feedback
• Small and medium retailers

Trustpilot’s Shopify Integration

Integrating Shopify with Trustpilot is essential for businesses aiming to leverage the power of customer feedback in a straightforward and direct way. This integration serves as a bridge, allowing seamless management and utilization of customer reviews within the Shopify platform. 

We will guide you through a detailed process for installing Trustpilot’s Shopify integration:

1. Access Trustpilot business:

• Go to Trustpilot Business and navigate to the ‘Integrations’ section.
• From there, click on ‘Ecommerce’ and select ‘Shopify.’

2. Enter your Shopify domain:

• In the prompted text field, input your Shopify domain.
• Click ‘Connect’ to proceed.

3. Installation process:

• Shopify will open in a new window after clicking ‘Connect.’
• Follow the instructions to ‘Install app’ on Shopify. This action will trigger Trustpilot Business to open in a new window.
• Here, either log in or sign up to continue.

4. Domain Selection and Connection:

• Choose the specific Trustpilot domain to link with your Shopify store from the drop-down menu.
• Confirm the selection by clicking the checkbox.
• Click ‘Connect’ to finalize the integration process.

5. Post-Integration Operations:

• Once the integration is complete, you’ll be redirected to the Trustpilot app within Shopify.
• At this stage, your Shopify store is successfully connected, enabling automatic sending of review invitations to your customers after every purchase.

After successful integration, you can find Trustpilot Reviews in the ‘Apps’ tab within your Shopify admin panel.

This section allows you to manage various settings, such as invitation timing and delivery, product reviews, product sync, and incorporating review widgets into your web pages for enhanced customer engagement.

Conclusion

The six apps offer diverse functionalities for managing customer reviews on Shopify, integrating with Trustpilot. Each has strengths and limitations. They cater to different business needs, offering varied ways to enhance their online reputation. 

Consideration of their specifics is crucial for an optimal fit and improved customer trust and engagement.

FAQs