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Top 20 Shopify FAQ Apps in 2024

April 26, 2024
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

In this comprehensive article, we will introduce you to the top 20 Shopify apps, meticulously handpicked by AVADA Commerce experts, and ranked based on real customer reviews and the exceptional features they provide. 

Let’s dive right in and explore the solutions that can take your Shopify store to the next level.

The 20 Best Shopify FAQs Apps

#1. Product Q&A by Buddy Apps

Product Q&A by Buddy Apps

The Product Q&A by Buddy Apps stands out by offering a distinctive feature that enriches the customer experience, allowing store owners to add customized questions and answers directly on the product pages, and enabling customers to make well-informed decisions. 

By incorporating common queries, sharing helpful tips, and addressing questions raised by other users, the app enhances the shopping journey. This seamless integration of information and insights directly where customers need them most not only aids in their decision-making process but also fosters trust and transparency in your brand.

Highlight features:

  • Create questions and answers from the backend.
  • Showcase them in the front end to your customers.
  • Responsive in all devices.

Price: $29.99 one-time charge

Rating: 5.0/5

#2. Advanced FAQ by Zestard Technologies

Advanced FAQ by Zestard Technologies

This ingenious app enables you to curate a comprehensive list of frequently asked questions (FAQs), tailored specifically to the needs and topics relevant to your audience. The result? Customers find answers swiftly, without the delay of waiting for a response. Moreover, this well-organized FAQ section saves time and energy for both you and your customers and elevates your store’s professionalism. 

By providing quick access to relevant information, the Advance FAQ app ensures that customer inquiries are addressed promptly, leaving no questions unanswered. This tool makes managing customer questions a breeze, allowing you to focus on growing your business while maintaining excellent customer relations.

Highlight features:

  • You can keep your customers from leaving your site in search of help.
  • Make it easy for buyers to find information, and they’ll be more likely to buy from you.
  • Admin can easily manage all Topics and Questions/Answers from the App back end.
  • An individual FAQ page makes it easy for buyers to find the answers they need.
  • FAQs are easy to customize, so you can make them look the way you want.

Price: $2.99/month. 7-day free trial.

Rating: 5.0/5

#3. Answerbase Helpful Content SEO by Lumin Creative

Answerbase Helpful Content SEO

By focusing on “People-first Helpful Content,” as emphasized in Google’s automated ranking systems, Answerbase ensures that your content not only reaches but also resonates with your target audience. This app ingeniously taps into a goldmine of customer queries sourced from Google, competitor websites, and your own site. It then leverages AI to fine-tune this Q&A content, aligning with the popular search terms. This approach not only enhances your site’s visibility but also boosts both short-tail and long-tail SEO, creating a holistic uplift in your website’s search engine performance.

Highlight features:

  • Feeds merchants with product questions asked on Google and competitor sites
  • Auto-optimizes content with short-tail phrases to lift product page positions
  • Auto-answers customer questions from product information, descriptions, and Q&A
  • Auto-generates and auto-optimizes product Q&A from product information

Price:  Free plan available. 30-day free trial. Additional charges may apply.

Rating: 5.0/5

#4. Avada WhatsApp Chat, FAQ Page

Avada WhatsApp Chat, FAQ Page

This innovative app integrates seamlessly with WhatsApp, offering a smart FAQ popup that operates around the clock. With features like automated responses and personalized WhatsApp support, it not only elevates customer satisfaction but also significantly reduces cart abandonment. 

Furthermore, the app streamlines order tracking and quickens query resolution, fostering trust and encouraging repeat business. This integration is more than just a tool; it’s a comprehensive solution for urgent customer support needs, driving both customer satisfaction and sales.

Highlight features:

  • Stunning themes for FAQs popup and Help Center.
  • Show the Order Tracking functionality for customers to track parcels without asking
  • Help Shopify stores manage FAQs easily by showing the question and category numb
  • Allow e-businesses to create immense queries and FAQ categories
  • Various Contact us methods for 24/7 LiveChat support (WhatsApp, Phone call, Mess

Price: Free

Rating: 5.0/5

#5. FaqKing: Help Center & FAQ

FaqKing: Help Center & FAQ

This app offers a fully customizable FAQ help center, allowing users to tailor aspects like font size, color, and style to seamlessly blend with their brand’s aesthetics. What sets FaqKing apart is its user-friendly design that requires no coding knowledge, ensuring a hassle-free integration with your Shopify store. 

Furthermore, the latest addition of a bubble FAQ feature on selected pages enhances user engagement and accessibility, making it easier for customers to find the answers they need. 

Highlight features:

  • Create help center FAQs that match your theme and your needs.
  • Fully customize questions and answers with our easy-to-use admin dashboard.
  • Static page that supports multiple language translations, and product page FAQs.
  • Show FAQs on a separate page and your product pages.
  • Admin is able to add images and videos to FAQ answers, and format texts.

Price: Free plan available. 3-day free trial.

Rating: 5.0/5

#6. HelpLab FAQ Page, Product FAQs by Avocados Lab

HelpLab FAQ Page, Product FAQs

Designed with user-friendliness at its core, this app allows you to create stylish, product-specific FAQs that blend seamlessly with your store’s theme, enriching your brand’s online presence. Not only does it offer full customization options, including fonts, colors, and styles to match your store’s unique aesthetic, but it also boasts lightning-fast page loading times. 

This ensures your customers have swift access to the information they need, enhancing their shopping experience. Furthermore, the app’s seamless integration with the Shop app adds an extra layer of convenience, making it an indispensable tool for your store.

Highlight features:

  • Fully customizable FAQ themes to match your store brand & style.
  • Allows creation of store FAQs & product FAQs in a simplistic & seamless way.
  • Default support for Google-rich SEO snippets for your dedicated FAQ page.
  • You can add photos/videos to your FAQs
  • Supports multiple languages that your store supports!

Price: Free plan available. 5-day free trial.

Rating: 4.9/5

#7. FAQPRIME: FAQ, WhatsApp, Track by Oneprime, Inc.

FAQPRIME: FAQ, WhatsApp, Track

FAQPrime Lite stands out as the ultimate all-in-one help and support application available on the app store, offering an exceptionally user-friendly experience. This app features a stylishly designed chat-style support widget, which not only provides AI-generated FAQs and Q&A but also enables customers to easily track their orders. With an integrated order tracking capability, users can effortlessly find out the status of their purchases. 

Additionally, FAQPrime Lite offers versatile communication options, allowing customers to connect through popular chat platforms like WhatsApp, Messenger, Tidio, Tawk.to, and Inbox, or even through email using a ‘contact us’ form. Enhancing the shopping experience, it also facilitates live video call shopping. Notably, the app contributes to boosting your website’s SEO ranking with its native FAQ page, Contact Us page, and Track Order page.

To further engage with customers, FAQPrime Lite includes a floating social media icons bar, helping businesses increase their social media presence and likes.

Highlight features:

  • 5-Mins to go live. No Coding. 1-click Install.
  • FAQ Help Center page comes with AI-powered Q&A templates to choose from.
  • Contact us form with Captcha. Receive support inquiries via Email (helpdesk)
  • Order tracking page (supports both email id and phone number)
  • Add Social Media icons and Video Call option on your store

Price: Free

Rating: 4.9/5

#8. EasySlide Accordion tabs & FAQ by NexusMedia OÜ

EasySlide Accordion tabs & FAQ

EasySlide Accordion Tabs & FAQ is a dynamic Shopify app designed to simplify the creation and management of FAQ pages for your store. With its user-friendly interface, you can effortlessly add questions and answers directly to your page content. The app then seamlessly transforms this content into interactive accordion tabs, providing a tidy and efficient way for customers to access information. It’s an excellent tool for decluttering lengthy product descriptions by converting them into organized accordion widgets. 

Moreover, EasySlide offers the flexibility to create static panels that can be assigned to all products, specific collections, or individual items, significantly saving time. This feature is particularly useful for adding consistent elements like reviews, size guides, or integrating other third-party apps. 

Highlight features:

  • Easily organize your long description text or page content with accordions.
  • Add accordions to all your products at once or select collections only.
  • Add accordion tabs to your product description or create fancy FAQ pages.
  • Fully WCAG 2.0 / Section 508 compliant accordion widgets.

Price: $5/month. 7-day free trial.

Rating: 4.9/5

#9. SMPS Product Question & Answer by Simprosys InfoMedia

SMPS Product Question & Answer

The Simprosys Product Question & Answer app is a powerful tool designed to streamline the management and response to product-related queries for online store owners. This user-friendly app allows you to tackle customer inquiries with the option of responding publicly or privately. By utilizing store-friendly Q&A widgets, it actively engages visitors, fostering a more interactive shopping experience. 

Additionally, the app enables you to build and maintain a dedicated FAQ page for your store, ensuring that common questions are easily accessible to customers. One of the standout features is its organized dashboard, which provides a comprehensive overview of all queries in one convenient location. 

Moreover, the Simprosys app leverages user-generated content, a strategic approach that not only enhances customer engagement but also aids in improving your store’s search rankings.

Highlight features:

  • Simplified dashboard with an overview of all the questions and their synopsis
  • Get notified via email and quickly respond to product-related queries
  • Create & manage FAQ page which benefits in improving organic performance
  • Theme-friendly and customizable Q&A widgets for your online store
  • Integrate askers’ mail list with MailChimp and Klaviyo

Price: Free plan available

Rating: 4.9.5

#10. Askify Questions & Answers

Askify Questions & Answers

This innovative app transforms each product page into an interactive platform where visitors can directly ask questions. By enabling real-time query resolution, it empowers customers to gain confidence in their purchasing decisions, ensuring that doubts and hesitations are effectively addressed. 

Crucially, the app also allows administrators to proactively post questions, which can then serve as a dynamic FAQ section, further enriching the customer experience and fostering a more informed, engaged, and confident buyer community.

Highlight features

  • Get notified when a new question gets posted
  • Admin can decide whether only logged-in or all customers can post a question
  • Provide a platform for reviewing, rating, and asking questions about products

Price: Free plan available

Rating: 4.9./5

#11. Editorify ‑ Product Reviews by importify

Editorify ‑ Product Reviews

Editorify significantly elevates your Shopify store’s appeal by allowing you to import authentic customer reviews, complete with photos and videos, from leading dropshipping platforms such as Aliexpress, Amazon, Etsy, Temu, and others. 

This app is designed to seamlessly integrate these reviews into your store’s unique style, ensuring a consistent and smooth user experience across all devices. With its advanced moderation tools, Editorify empowers you to filter content and manually approve reviews, maintaining a high standard of quality feedback. 

Importantly, this app is crafted with performance in mind, ensuring that the addition of these features does not slow down your site. By fostering customer trust and enhancing the shopping experience, Editorify is a robust solution that can significantly boost your sales.

Highlight features:

  • Import product reviews from AliExpress, Alibaba, Etsy, Taobao, 1688 & more.
  • Stand out with beautiful review structures: Country flag, Review date, and more
  • Adjust the color, size, and style of your reviews.
  • Add Profanity Filter

Price: Free plan available

Rating: 4.8/5

#12. Ask Questions by Buddy Apps

Ask Questions

The “Ask Questions” app by Buddy Apps revolutionizes the online shopping experience on Shopify by introducing a unique feature that enables direct questioning on product pages. This innovative tool empowers customers to seek specific details about a product, such as its size, material, or any other aspect, simply by typing their queries. Responses are provided promptly either by the app’s team or by other users who have previously purchased the product, ensuring an informed purchasing decision. 

Additionally, this app enhances customer engagement by displaying these questions and answers on the front end, thus addressing similar concerns that other potential buyers may have. This straightforward and efficient approach not only streamlines the shopping process but also fosters a sense of community and trust among users.

Highlight features:

  • Customers can ask questions directly on the product page
  • Automatic email goes to the customer upon replying to the query
  • Showcase the question on the product page if required

Price: $39.99 one-time charge

Rating: 4.7/5

#13. HelpCenter | FAQ Chat Helpdesk by Shark Byte, Inc.

HelpCenter | FAQ Chat Helpdesk

HelpCenter is a comprehensive customer service solution for Shopify, designed to transform customer inquiries into sales opportunities. By offering a suite of self-service tools, including FAQ pages, help centers, and chat widgets, HelpCenter significantly reduces the volume of support tickets. It achieves this by instantly addressing common questions such as ‘Where is my order?’. 

In instances where further assistance is required, HelpCenter’s help desk adeptly centralizes inquiries from various channels like email, live chat, and Facebook Messenger. This centralization ensures that your business remains accessible and responsive to customer needs at all times, thereby enhancing the overall customer experience.

Highlight features:

  • Сreate a branded FAQ page using 12 customizable premade templates
  • Rate articles, translate them into other languages, optimize for rich results
  • Set up a help widget with built-in contact us, order tracking & FAQ options
  • Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
  • Let your customers contact your business in real time with live chat & chatbot

Price: Free plan available. 3-day free trial. Additional charges may apply.

Rating: 4.6/5

#14. POWR: FAQ Page | Help Center

POWR: FAQ Page | Help Center

The POWR: FAQ Page | Help Center Shopify app emerges as a vital tool for enhancing customer support and experience on your website. This app enables you to incorporate an SEO-optimized FAQ or product-specific FAQ on each page or to create a comprehensive Help Center page. 

Recognizing the frequent need of site visitors for support and additional information before finalizing a purchase, this app serves as a crucial resource. It effectively reduces the need for phone calls and emails by directly addressing common queries on your site. The app excels in providing detailed answers to frequently asked questions, including return policy, shipping details, cancellations and refund policies, and even specific product information or uses.

Highlight features:

  • Add links, images, and videos to FAQs, then enable the mouse-over effect
  • FAQs are SEO-optimized to improve organic search and traffic
  • Design unique questions and answers, then set by category and more
  • Make your FAQ or Help Center searchable with a search bar

Price: Free plan available

Rating: 4.6/5

#15. Product FAQ Page by Elfsight

Product FAQ Page

By incorporating an easy-to-use FAQ accordion feature, this app adeptly anticipates and addresses the common questions and concerns of clients, thereby streamlining their journey to purchase on your website. This proactive approach not only provides instant answers to frequently asked customer queries but also effectively reduces the volume of inquiries directed to your Support Center.

Highlight features:

  • Well-structured FAQ Shopify app for easy-to-find answers
  • Stylish and hit the color concept

Price: $5.99/month. 7-day free trial.

Rating: 4.5/5

#16. Enorm FAQ Page & Product FAQs

The FAQ & Accordions PRO app revolutionizes the way Shopify store owners manage their frequently asked questions, offering both simplicity and flexibility. Creating single or multiple FAQs becomes a breeze, taking just minutes to set up. This app stands out with its high level of customization; store owners can choose specific colors, font sizes, and even incorporate images to ensure the FAQ design aligns perfectly with their store’s aesthetic. 

Furthermore, the app provides the unique feature of color-customizing individual questions and answers, adding a layer of visual distinction. Installation is straightforward and versatile – FAQs can be placed on any page, including product pages, by simply copying and embedding the provided code into the desired location. 

Highlight features:

  • An informative FAQ about the product on the product page helps customers
  • Creative a FAQ section to outline all your store, product, shipping & handling
  • Our app is responsive to all devices

Price: Free plan available. 7-day free trial.

Rating: 4.3/5 

#17. Globo Sticky Add To Cart

This convenient app introduces a customizable button on every product page, streamlining the process for customers to swiftly add items to their cart and proceed to checkout. The best part? Installation is a breeze, requiring no coding skills – just a single click, and it seamlessly integrates with any store theme, ready to enhance your online shop’s functionality.

Highlight features:

  • 7 different sticky “Add to Cart” templates
  • Skip the cart: Send customers to checkout fast!
  • Boost conversions with our Sticky Add-to-Cart button – visible on every product
  • Easily Sticky Add to cart on any device – our button is always visible!
  • Customize our Sticky Cart to match your store’s branding

Price: Free

Rating: 4.1/5

#18. Widgetic (FAQ Accordion)

Widgetic (FAQ Accordion)

This app excels in offering customers a clear and straightforward means to access vital information, significantly reducing the volume of support requests and thereby enhancing customer satisfaction. It adeptly addresses the common challenge of customers struggling to find answers, streamlining the shopping experience.

Highlight features:

  • Customize the UI to match your site using our visual editor.
  • Automatically open all items, the first one, or none of them.
  • The app includes various layout styles.

Price: Free plan available

Rating: 4.0/5

#19. SlimFAQ by OOZOU


limFAQ revolutionizes the way FAQs are created and accessed, making it an indispensable tool for website owners. Its user-friendly interface allows for the seamless creation of multiple FAQs, which can be integrated effortlessly with major platforms such as Shopify, WordPress, and Intercom. 

Alternatively, integration can be achieved by simply copying and pasting a code snippet. Customization is a key feature of SlimFAQ, as it enables users to personalize each FAQ with their own domain and logo, ensuring brand consistency. 

Moreover, its compatibility with native apps on both iOS and Android devices enhances accessibility for a broader audience. For those seeking even greater flexibility, SlimFAQ offers an API, allowing for comprehensive integration of FAQs with any product.

Highlight features:

  • Quick and easy FAQ creation
  • Customize your FAQs to your brand
  • Contact form and Intercom integration

Price: Free plan available

Rating: 3.0/5

#20. Ask a question by Webkul Software Pvt Ltd

Ask a question

Navigating customer queries effectively is crucial for any online business, and the ‘Ask A Question’ app for Shopify offers a seamless solution. Designed to handle customer concerns efficiently, this app allows customers to easily ask questions or express queries about products directly on your website. 

In response, admins or merchants can provide timely and appropriate solutions, thereby enhancing the shopping experience. This direct communication fosters a sense of reliability and trustworthiness, making shopping hassle-free for customers. As a result, not only does it improve customer satisfaction, but it also positively impacts sales numbers, making it a valuable addition to any Shopify store.

Highlight features:

  • Allow customers to ask any question related to products and clear their doubts.
  • Convert commonly asked queries into FAQs and show them on the product page.
  • Admin can view the conversation history with the Customers.
  • Admin can configure the emails sent to the Customers.
  • Admin gets email notifications to all the Questions asked from the Customer.

Price: $15/month. 7-day free trial. Additional charges may apply.

Rating: No reviews yet

Bottom Line

Now that you’ve explored the top 20 Shopify FAQ apps, you’re well-equipped to make an informed decision that best suits your online store’s needs.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.