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How to integrate NetSuite with BigCommerce?

Last updated: February 01, 2024
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





BigCommerce is a top eCommerce builder (SaaS) as a service that is famous for its reliability and scalability. Providing a wide range of business types - from small to large stores as well as easy-to-use tools to practice, BigCommerce has become a leading choice for fast-growing businesses.

It would be a better experience for the retailers when BigCommerce co-operates with NetSuite - the cloud covers over 19,000 customers at the moment in more than 200 countries. This integration will help you a lot to control your online business for sure.

You will wonder what the platform - NetSuite is and How to integrate NetSuite with BigCommerce. Don’t worry because we are going to guide you meticulously, so you will know what you need to do after reading this article.

What is NetSuite?



NetSuite is an American cloud computing company that was founded in 1998. It provides software and services to manage business finances, operations, and customer relations. NetSuite software is customized for small and medium-sized businesses with solutions for inventory/warehouse management and even eCommerce.

With the ability to store data in the cloud instead of having a hard drive, NetSuite software is the backbone of your business which works seamlessly with the rest of your business to assure accurate and timely data across your system. Specifically, as for eCommerce, its work includes order processing, inventory synchronization, shipping/tracking data, and product catalog management.

Benefits of NetSuite integration with BigCommerce stores

As you have already known how NetSuite works, the powerful integration between BigCommerce and NetSuite can present operational benefits and improve customer satisfaction. Here is a list of benefits of NetSuite integration to help you decide whether you install it or not for your business:

  • Operational efficiency

  • Automatic online order

  • Guarantee of delivery times, right shipping items, and real-time statuses

  • Accurate inventory levels

  • Save money and time on policing orders and inventory

  • Personalizing shopper experiences to increase loyalty and satisfaction

  • Achieving fast time-to-value with prebuilt, out-of-the-box integration requiring no IT support

Benefits of NetSuite

To summarize, NetSuite is trustworthy and reliable software that we recommend using for more convenient online business management. Nevertheless, unless your integration project needs to be carefully planned and professionally managed, you will not have the best practice and even if you can, it takes lots of time to totally control the software yourself.

How to integrate NetSuite with BigCommerce

Before diving into the steps of integration between NetSuite and BigCommerce, you need to be informed that you cannot set up NetSuite in your store settings like apps. You have to choose an intermediary provider, it connects NetSuite software with BigCommerce, and you can use NetSuite afterward.

Our instruction shows you the general steps to know how to integrate, and the chosen provider is just our example to illustrate clearly. Furthermore, each NetSuite software provided by the intermediary provider works differently, so you should research every function to be synced with your needs.

The above information is a noticeable thing we want you to understand. Now, let’s dig into this part together!

To complete integration, you only go through a few easy steps as follows.

Step 1: Log in your store and choose Apps section


Step 2: Select the “Marketplace” section

You can see Featured collections and choose one of these features.



Next, search for the “NetSuite” keyword on the searching bar.

NetSuite keyword

If it doesn’t appear, go another way.

Choose “Apps & Integration”, typing the keyword like above. There will appear some options for you to select.

Apps & Integration

These options are the NetSuite provider which BigCommerce can install and control.

Choose your favorite app or high-ranking app, read the information (pricing, benefits) by clicking on it before making a decision.

Step 3: Click on “Get this app”

Then you need to log in your store one more time to start installing the app. Here is one app we choose as an example (you can choose others as it meets your requirements).

Get this app

Then you can install it by logging in your store or creating a new account. You finished integrating NetSuite in your store!

BigCommerce to NetSuite Integration: Questions to Ask When Choosing a Solution

Integration of BigCommerce with NetSuite is a big step for growing merchants. With the instructions we gave you above, maybe you still do not know which standards to choose a provider for your business because the solutions are overwhelming to find, and you cannot waste so much time selecting the most suitable one. Moreover, since integration projects take time and money to implement, you want to make a wise decision the first time around.

Choose a solution

To help you figure out the best provider, we have compiled the most important questions you should ask for solution providers. Answers will let you understand what you are getting for your money optimally.

1. What’s their experience with integration to your endpoint systems?

First, you have to know that your provider has in-depth experience with integrating BigCommerce and NetSuite. Each system has its own set rules and requirements for how it handles data.

You may make sure to ask the potential providers if they have integrated these two systems before and how the integration satisfied their customers.

2. Are you tying my systems directly together or is it a middleware solution?

You should consider how BigCommerce and NetSuite will be integrated then ask the question above. To answer this, there are literally two different approaches to integration that will affect your integration in different ways. A middleware solution is recommended over point-to-point (tying the systems directly together).

Point-to-point solution

Point-to-point solution

This integration is a 1:1 relationship between your systems. It tends to be affordable and basic to use. However, its biggest shortcomings is that it is hard to add, change, and remove data when your business evolves. This limitation of how difficult the volume of data is synced. We find out that many merchants rip out the integration and begin the project all over again.

Middleware solution

Middleware solution

On the other hand, middleware solutions have an operational “hub” that is located between BigCommerce and NetSuite. They have a “connector” for each system that accesses the hub that syncs and translates your data. Since systems are connected to the “hub”, adding and removing systems is easier, just a matter of switching off and connecting a new system. You don’t need to rebuild your integration again.

While the solutions are costly, they are much better facilitated to scale with your business. They handle bigger data volumes, more complex processes and provide a more robust solution. This is why we recommend this integration for you.

3. Are you custom building an integration solution for me?

It is very important for you to determine if your integration provider is building a custom, the systems are tied directly together. They could tie you to a single vendor forever, so we refuse to use it. Your solution won’t be dynamic enough to support changes when your store evolves.

Custom integration solutions are the result of allowing an inexperienced vendor to build it for you. Eventually, you have to pay more for the lack of experience. Just a vendor you have worked with before knows your business well, it is not an integration expert.

4. What types of data does NetSuite carry?

As for inexpensive solutions, they only concentrate on orders and inventory, but don’t contain customers, products, and shipping/tracking data. If you are a true multi-channel seller, you will move all your sales data to ensure you are running efficiently as you can across the board.


After reading the article, we agree that while the steps of How to integrate NetSuite with BigCommerce are only a few, the consideration of choosing the best provider needs more time and effort.

Therefore, we gave you useful criteria for selecting the right solution for your business. Every business has its own needs; understanding different solutions helps you make the right decision depending on budget, the complexity of operations, and plans for long-term growth.

Integration of your vital systems pays off for both your operations and your customers. To avoid picking the wrong solution, you can consider this article when evaluating integration solutions between BigCommerce and NetSuite.

Hope that you select the best solution for your eCommerce store to build a better system management. If you have further questions to ask, please contact us or leave a comment below to receive our support.

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Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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