How to Check Abandoned Carts in WooCommerce

Updated: March 01, 2023


According to research done by many organizations, the average shopping cart abandonment rate is approximately 70%. So think about that for a moment; if your site, for example, currently converts 1000 customers a month, you are missing out on another 3000 who abandoned their carts. If you can improve your checkout rate by just 10%, the result would be over three hundred extra purchases a month.

Would those additional customers have a noticeable impact on your business? You have your answer! That is why in this article, we will inform you about How to check abandoned carts in WooCommerce, along with some essential plugins that can boost your sales. So, do not hesitate and let us dive in.

Retainful: An overview

Abandoned carts are always a massive problem for every online business. However, WooCommerce did not consume any built-in features to solve this problem. Fortunately, we still have other third-party plugins that can send, check and recover your abandoned carts. And one of them is Retainful.

You can check abandoned carts in WooCommerce easily with Retainful

Retainful is a free plugin with powerful features and tools that aims to help grow your online business. On WooCommerce, Retainful is a great tool to track and gather customer addresses and create new chances to recover your abandoned carts. It offers you automatic one-click cart recovery links, some coupons to entice customers to finish their orders, and a clear and simple summary of the abandoned cart. Moreover, this plugin also provides many options to customize your emails and enhance your conservation rate.

Get started to check your abandoned carts in WooCommerce with Retainful

Today’s tutorial will show you how to check abandoned carts in WooCommerce with Retainful conveniently and efficiently.

Step 1: Install the free plugin

First and foremost, we need to install and activate Retainful. On your WordPress dashboard, navigate to the Plugins tab, then head to the Add new option. You will see that Searching page displayed on the main screen. On the top of the page, look for the Search plugins blank box on the right. Now, fill in the box with “Retainful” to find the plugin.

Install Retainful

Click on the Install Now button to download Retainful to your plugin storage. After the download process is finished, you will need to activate the plugin. Tick on the blank box to let the tool access your system. When the Retainful icon is placed on the WooCommerce plugins section, your extension is now available.

Step 2: Customize the “Abandoned Carts” default setting

Before checking your data, you should consider defining what type of customers will be marked as “abandoned.” You need to specify the category to let your abandonment recovery system work effectively.

To do this, follow these steps below:

  • Step 1: Looking for the Settings tab on the Retainful main dashboard.
  • Step 2: Navigate to the Abandoned Carts section. Then, you need to set the time limit to let the system know when a cart is abandoned. Typically, it could be between 15 minutes and an hour.
  • Step 3: On the next option, tick on the Yes box if you want WooCommerce notifications available when a cart is recovered. On the other hand, tick on the No box.
  • Step 4: Scroll down to the Mark duplicate carts option and tick on the Yes box to customize the time limit of the duplication carts.
  • Step 5: Set your appropriate time base on your business’s strategy.
  • Step 6: Check your overall setting and click on the Save button to modify your data.

Define your "Abandoned Carts" settings

Step 3: Check your data of abandoned carts

After setting specific criteria to your cart, Retainful will be able to provide you a straightforward dashboard with detailed data. To check your abandoned carts in WooCommerce, follow these steps:

  • Step 1: On your WordPress dashboard, head to the Retainful plugins and open its manual section.
  • Step 2: Navigate to the Carts tab of the plugin and look for the Filter By section.
  • Step 3: Click on the Abandoned Carts option to open the detail data table
  • Step 4: Now, you can see the list of WooCommerce abandoned cart details that come with a date, customer’s name, and total value. There is also a Cart ID column that Retainful automatically adds.

A sample data dashboard

3 Best premium plugins to check abandoned carts in WooCommerce

Retainful is the top-notch choice when it comes to checking abandoned carts in WooCommerce. However, we will introduce three more amazing plugins that could be the add-ons for your online business.

Abandoned Cart Pro

Abandoned Cart Pro gives start owners the ability to check and recover sales with eCommerce lost to abandon shopping carts by log-in customers and visitors. It is an ideal tool for your conversion rate optimization efforts. If a user leaves their cart on their way out for any reason, you can redirect them to your online store using this plugin. The plugin has many additional features and options, which we will save for the features section below. Abandoned Cart Pro is the only plugin you will need to recover abandoned carts like a pro when it comes down to it.

Abandoned Cart Pro for WooCommerce

Outstanding features:

  • Ability to send abandoned cart reminders to potential buyers in order and effective way
  • Detailed and precise data reports that will help to follow up on your abandonment
  • Intuitive and friendly interface
  • Ability to connect along with various devices
  • Creating automatically coupon codes that will enhance the conversion rate
  • Numerous built-in features with innovative templates

Price: With those outstanding features, Abandoned Cart Pro offers an affordable price. It will cost about $119 for a single store and $199 for a connection of five. If you launch a big online business with multiple stores, it will be $249 for the unlimited license.

Cart Reports

Cart Reports is a WooCommerce extension developed by WP BackOffice. This plugin offers real-time monitoring of customers’ abandonment and provides powerful tools to manage your online store efficiently. It also has a function to report and analyze abandoned cart data. In addition, because it was built for WooCommerce, Cart Reports has excellent integration with various eCommerce extensions.

Cart Reports

Outstanding features:

  • Safe and secure for online payment methods
  • Easy, intuitive, and simple user interface
  • Provide comprehensive and detailed data reports
  • Specify criteria for different types of data analysts purposes
  • Ability to view cart abandonment statistics and graphs

Price: Cart Reports offers a full-functionality plan at $79. After purchasing, you will receive one year of updates and support and a 30-day money-back guarantee.


AutomateWoo is a WooCommerce plugin that helps businesses grow by increasing conversions and retaining customers through automated marketing. It has the tools required to expand stores and boost more sales. This plugin provides many email templates that can be sent immediately for WooCommerce transactional. It is also a fantastic tool to track and check customer databases on intelligent session tracking and pre-submit email capture. Last but not least, AutomateWoo is famous for detailed reports that can measure your campaigns effectively.

AutomateWoo's Dashboard

Outstanding features:

  • The unique system of recovery abandoned cart
  • Send SMS notifications automatically to customers and admins for a variety of situations
  • Generate customized reports
  • Up to date and check abandoned carts automatically
  • Intuitive marketing campaigns that target potential customers
  • Bookings and subscriptions automatically

Price: AutomateWoo offers an affordable plan at $99. After buying, you will get one year of updates, 24/7 support, and a 30-day money-back guarantee.


Recovering abandoned carts is one of the most effective ways to enhance your conversion rate. And for that reason, understanding fully and wisely about your customer data is an essential part of this process. A clean and detailed dashboard will give you all the information to recover and reflect on your online business in a good way.

We hope that this tutorial will help you clear your doubts on How to check abandoned carts in WooCommerce. Do not forget to check out the other valuable plugins that can help you expand and grow your online store!

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