30+ Best Shopify Live Chat Apps from hundreds of the Live Chat reviews in the market (Shopify Apps Store, Shopify Apps) as derived from Avada Commerce Ranking which is using Avada Commerce scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by Avada Commerce experts, if your app about Live Chat does not include in the list, feel free to contact us. The best Live Chat app collection is ranked and result in May 2020, the price from $0. You find free, paid Live Chat apps or alternatives to Live Chat also.
The Top 50+ Shopify Free Apps for Every Store.
The customers’ satisfaction is so important to the success of your Shopify store. It is necessary for the store owners to take care of their visitors in real time, this app Tidio Chat is one of the best tools that help you increase the sale effectively. With the unique features, the Tidio can merge live chat, Bots, and Marketing Automation to meet all demands of the customers. Moreover, by adding this app, adding you will empower your store services with the quickest and most effective form of contact. The app users can not only contact their visitors but also track all their activities when they come to their shops. More importantly, you can remind every customer about their abandoned cart in your store. The customers are also attracted by discounts and the beautiful pictures of your products. This is how the Abandoned Cart Bot works. Last but not least, this app enables integrating with GetResponse, Zendesk, Mailchimp, and Google Analytics
Provide modern widget design that suit for many webs
Set up less than 30s
Enable communicating with customers through Messenger
Support multiple languages
Price: Free plan available. Additional charges may apply.
The Chatra Live Chat and Facebook app was developed by Roger Wilco LLC. The Shopify store owners enable communicating more with their customers by Live chat & Facebook messenger. Besides, this app also helps your sales increase because the customers will be supported to place the order. With your concern, they will be more satisfied. Especially, the Chatra Live Chat allows you to collect actionable feedback to improve the customer’s trust and your store reputation. Moreover, the shop owners are active to identify problems, collect the customer’s contact information and understand them better. Furthermore, by the Chatra app, you can track the shopper’s cart contents to identify most valuable customers and provide suitable assistance in real time.
Reply to chats and Facebook messages
Answer questions, clarify concerns, cross-sell and upsell
The Tawk.to is one of the most famous Shopify app suppliers in the market. They bring us a free app named tawk.to live chat app which helps you increase the profit from the visitors come to your website. Moreover, this app also is an effective tool in managing the Shopify store as well as the customer’s transaction. In addition, it is easy for you to communicate with customers because it is compatible with all modern browsers such as Facebook, Zalo, etc. Therefore, it will increase the user’s interaction with their customers by chatting with them. More importantly, by tracking their behaviors, you enable supporting them to meet all the customer’s demands. The customers will be satisfied and then they will buy more, which boost your sales. With this app, you have to pay nothing to use the unlimited number of Agents, Chat Volumes or websites.
Free app with simple installation
Connect to customers everywhere, everyday
Monitor website visitors
Fullly responsive in different browsers or iOS, Android, Windows and Mac OSX
The WhatsHelp is famous for many Shopify apps that satisfy all the users by the most updated features. The Chat button app is one of the most powerful tools for any Shopify store owners to increase the profit and customer’s satisfaction. By simple steps, this app will be installed directly without coding. Moreover, the Chat button can integrate with other apps such as Facebook Messenger or WhatsApp. Therefore, it allows the shop owners to have a conversation with you and support their transaction. With more than 2 billion users on Facebook, Facebook now becomes the most effective tool for you to take care of your customers. In addition, this app is also convenient with the daily reports. Last but not least, it is much more personalized designs and enables increasing the sales by supporting them.
With the growth of the Facebook Messenger, it is necessary for the Shopify store owners to empower their shops. Such as one of the best app for the Shopify stores, Facebook Messenger Marketing app which has a variety of effective features is the solution to boost the sales and marketing campaign through the. By the high-tech engines for Shopify, this app will provide a tool that brings an abandoned cart automation on Facebook Messenger to minimize the lost. Moreover, all your products will be displayed with the best performance by the responsive feature. In addition, this app also allows the store owners can maximize their e-commerce revenue by increasing the conversation rate. The customers will be more satisfied because you can recommend them a menu that shoppers can purchase while chatting with you. Last but not least, ShopMessage is totally easy to install and use with simple steps, so the users can manage the store without much knowledge about coding.
Support the Add to Cart button
Encourage to recover lost revenue
Create the conversation many
Encourage the automatic installation
Support the Sales effectively
Price: $99/month. 28-day free trial. Additional charges may apply.
Developed by Autoketing, the Facebook Chat Box ‑ Live Chat app is one of the live chat boxes with customers via Facebook Messenger. With the tons of effective features, this app is considered as one of the best solutions to connect the Shopify store owners with the customers all around the world. It is convenient for the users to set up this app with several steps; moreover, the installation is automatical. Because of the popularity of the Facebook, Facebook chat box app will be a tool to take care of your customers at any time and anywhere. As a result, it builds the visitor’s trust and close relationship with them, which drives the sales and profit. You also enable making your store more beautiful and professional by the custom icon with text and color. Moreover, this app helps you to display your products on multiple devices with the best vision. Last but not least, it can integrate with Shopify’s chat app so it is easy for you to maximize your customer’s satisfaction.
In present, Facebook becomes the most effective tool to approach the customers in the social media. Moreover, Facebook is taking B2C communications; therefore, the Shopify store owners should integrate a tool that connects them to their customers on Facebook. Zotabox is a 3rd party app provider, they have developed an app called the Facebook Live Chat. In addition, for using this app, you can use the email address associated with your Shopify account. This app now becomes the new ‘live chat’ to their Shopify shops. Furthermore, you can keep a history of customer’s conversation and reconnect with them whenever. More importantly, this app is fully customizable, which means that you can create the store on your own. Without the coding, you just need one click to install this app. By using Facebook Live Chat, you can support and answer any questions of the customers in real time.
Assist Your Customers via Messenger on your website
Re:amaze Live Chat & Helpdesk app was developed with the best technology to give the Shopify store owners helpful features to boost their business. This app is not only a Live Chat app but also a multiple channels helpdesk on Shopify because it allows you to approach the customers via emails, Facebook, Messenger, Twitter, etc. Moreover, the shop owners can answer all questions and meet all demand by communicating with them. In addition, this app helps your store to connect different Shopify stores, therefore, you will make more return. Furthermore, your website’s loading speed will not be affected by installing this app because it provides an SEO-friendly script loading. More importantly, this app is totally free and it is easy to install without coding knowledge.
Provide customer Satisfaction Surveys and Ratings
Works with available Apps
Support FAQ management
Customize Response templates and email templates
Support Internal staff notes
Price: From $20/month. 14-day free trial. Additional charges may apply.
Facebook is a lucrative market for any online stores with millions of potential customers. The store owners who want to attract more potential customers coming to their shops need to empower their stores with the JivoChat Business Live Chat app for Shopify. As an omnichannel as Jivo Chat app, the app users can flexible the communication methods on live chat, business phone, emails, and Facebook to communicate with visitors via Facebook Messenger. Moreover, this app also allows users to collect data such as their emails, telephone numbers. Therefore, the admins can maximize their benefits by increasing the convention rate. Moreover, the live chat is always useful for the store owners to deal with all the customer’s questions in real-time. Besides, it is possible for online merchants to reduce the pressure on communicating with too many customers by Multi-agent chats.
Create the Omnichannel to communicate with visitors
Provide pre-written messages and send the customers by using hotkeys
Automatically and instatly callbacks
Easy to collect the social proof to support the sales
For an online store, it is hard to online 24/7 to provide the customers with advice and questions answering, hence, you can look for help from this app. Once you apply it in your store, it will play a role as an online sales assistant, which can complete many tasks. Particularly, it can help consumers find the products they want and give them the answers to their questions quickly. Moreover, this is such a smart app that all the collected feedback is used as a source of conversational experience, which helps to increase the quality of the future conversation. Another advantage of this app is that it is easy to install and use. All you need to do is to choose a template or create a new one for your store and wait for some seconds then you will have a virtual supporter for free.
Facebook Messenger is considered the best channel that any Shopify store owners want to connect with their potential customers. By this Messenger Channel app the users can add their products to any browses. Therefore, it is totally easy for the users to use Messenger to maximize their revenue. Moreover, this app allows the shop owners to attract more customers to their websites and make purchases. The customers will be impressed with your store performances because of all the customizable tools. In addition, you also can track any buyers and Facebook sales by using the sales channels. Finally, there is a button called Message Us that helps your customers to contact and make comments about your products, therefore, you can optimize the customer satisfaction.
The app that enables integrating to your Shopify and perfectly boosting your sales is Facebook Chat 2.0 by Customer.guru. This app allows the Shopify store owners to chat with beautiful icons. Moreover, you can customize the store’s color, which makes your shop stunning. In addition, this app also helps add a welcome message and upload the unique photo. When the visitors click the icon, there is a Facebook Messenger window opened on the side of their screen. Therefore, they can ask any questions about the products through message your Facebook page, so the conversation rate will be higher. Especially, it is fully responsive to different devices such as iPhone and Android phones, you can reply to all the questions and demands of the customers in real time.
Customizable the welcome message
Fast and easily install
Freely attract the customers by Facebook Messenger
Responsive with many devices
Keep track customer satisfaction using Net Promoter Score-based e-mail survey
When the customers visit your online store, without your presence, they will feel so unhappy because none cares them. Therefore, the Shopify store owners are looking for an app that helps them take care of their customers when they are busy with their business. The Chat App is what they want to have for their shops. This app provides the users with many helpful features such as automatic chat module, chat dashboard, and monitoring the visitors. Moreover, all the customer’s questions will be answered by eliminating the barrier of communication, so the conversion rate will increase and the sales will increase too. In addition, the Current products that the customers searching will be shown in the shopping basket; therefore, you can track which kind of products they are concerning.
Monitor the visitors coming to your store
Provide customizable chat-widget
Give the user-friendly dashboard
Support Combidesk in Shopify
Integrate with Zendesk chat and Zopim
Price: $5/month. 14-day free trial. External Charges may apply.
Easy Messenger - Live Chat, which is released by the NexusMedia team, is an important tool for all Shopify e-commerce administrators to employ Facebook Messenger as a Live Chat for your store. Facebook Messenger is a well-beloved communication channel so having a live chat right on Facebook Messenger is a potent way to actively connect your potential customers with your store or brand. By providing customer support in real-time, we believe that you are enabled to get a huge increase in your conversion rate and even more, maintain the relationship with them and get it deeper and deeper. To extend your global sales, cross-selling and of course, marketing campaigns, Easy Messenger - Live Chat is a must-have extension for you to grow your Facebook target audience and approach your potential leads even they moved away from or left your store site. It takes just one click to have yourself a productive marketing tool, go for it!
Create a live chat on Facebook Messenger
Extend your reputation and brand-awareness
Globally approach a ton of customers on Facebook even they are not aware of your store site
Enhance the customer service by providing frequently-available live chat
Developed by Pure Chat, the Pure Chat app is the tool for any Shopify store to be better organized. Moreover, the shop owners also enable boosting the customer conversations with their visitors in real time. In addition, the users can reduce the operator costs and abandoned the cart. With unlimited chat box, the customers will be supported anytime; therefore, it makes more profit for your store. More importantly, this app is totally free and you just need one click to install it without a code. To customize your own store, Pure Chat also the solution you need to have. This Shopify app helps you track your customer’s transactions and improve their satisfaction through chat management in the Pure Chat dashboard.
Formilla is one of the most effective Shopify app suppliers which provides many tools for online merchants to empower their stores. One of the best apps for the store owners to improve the customer’s service is the Live Chat Shopify app. Offering a free live chat with the premium services, the store owners can boost their sales and customer’s satisfaction with several clicks. Moreover, this Formilla Live Chat app allows users to communicate with their potential customers through different devices such as iPhone/iPad or Android. To optimize the interaction, this app provides the live button app which appears wherever they want in their website. Moreover, without presenting in the store, the app users can track the numbers of visitors and view their visitor’s page URL, etc through the admin’s dashboard. Especially, this app’s installation seems instant so it is automatical and easy for the store owners to get this app for their shops.
Enable chatting with international customers
Support multiple languages
Automatically display the Smart Messages
Easy to track the customer's data
Notify whenever the customers ask
Price: Free plan available. 15-day free trial. Additional charges may apply.
As the name of the app suggests, Live Chat + Product Cards provides shop owners a solution to control communication and interaction with their clients. One thing making this software outstanding is that it allows administrators to hold multiple live chat sessions at the same time, which means you can communicate with more people at once. Moreover, store owners can add tags for chat dialog, review chat transcript and share data with shoppers via the chat window. The app also stored offline messages as ticket within the user dashboard that it is possible to answer all your consumers’ requests. These tickets can be used to manage and track for the case which couldn’t be solved in a single session. Besides, you can set up an automated bot to respond the questions from your buyer using the LiveChat’s BotEngine extension. All the above are just parts of the amazing features provided by this app, which you can try for free for 30-day and pay a monthly fee of $39 later.
Easy to keep in touch with customers
Allow users to hold simultaneously multiple live chat sessions
Available for responding offline messages
45 languages are supported
Possible to set up automated bot answering consumers' inquiries
Zendesk Chat by Zendesk is an app which provides a live chat platform like Facebook Messenger, Twitter, and Line, which could help you build the relationships with your customers. Using this app, your customers can ask for help if they needed, in inverse if you think someone might need help, you can start a chat with them. When all the customers’ questions have been responded and solve promptly, it will improve their shopping experience significantly, and consequently, your sales and revenue would increase considerably. Also, with this app, you can have access to relevant customer Shopify data such as order information, billing, or shipping which would help you reduces context-switching for agents, driving productivity. Besides, adding a live chat to a Shopify-powered site can convert browsers into buyers, increase average order value, and reduce cart abandonment. To access this app, you first need to have a Zendesk Support account which links to the Zendesk Chat account. Once you have created one, you can enable the display of the widget via the integration’s setup page easily without any additional code.
LiveSupporti ‑ Live Chat, which is released by the LiveSupporti team, is an important tool for all Shopify e-commerce administrators to chat with your customers to increase sales immediately. With LiveSupporti ‑ Live Chat, you are enabled to make changes to your chatbox’s colors, using your own brand logo, photos of your agents and add attention grabber. On top of that, this application enables you to display the conversation in any language you need, and the app will automatically detect your customer’s language. Also, you can receive email notifications when there is any message from your clients when you are not available. Control your whole store now with our provided statistics reports on the number of your chats and missed chats. We are here to assist you anytime, let’s get the app now!
Customize the chat box with various options
Detect language of your visitors on autopilot
Schedule automatic messages at the right time
Allow assigning your agents to different function groups
Today there are more 2 billion users using Facebook, which doubles than the number of users in just five years. Therefore, Facebook Messenger is such a huge potential market for e-commerce business. It is necessary for the Shopify admins to Facebook Messenger into your Shopify store. Moreover, this app is easily set up and install automatically with simple steps. In addition, you can support everyone who visits your store using Facebook Chat, Messenger wonders about your products. Furthermore, the users can save chat history and collect the customer’s information. More important, the shop owners enable increasing the sales, profit as well as the customer’s interaction. It helps build the trust and the customer’s satisfaction with the store reputation. In addition, you can create a second-chance at converting by one of newest features showing a popup until the customer moves their customers to leave your site.
Support customers with the Facebook Messenger anywhere and anytime
Live Chat for Slack, which is released by the Social Intents team, is an important tool for all Shopify e-commerce administrators to sell more right from Slack by directly chatting with visitors. With Live Chat for Slack, you are enabled to communicate with your customers without having to worry about hidden costs. You can convert more sales and enhance the buyers’ experiences immediately by installing this extension. The app allows you to chat right from Slack desktop version or mobile version. Take part in our more than 50,000 business owners now to experience it!
Build a stronger relationship with customers using live chat
Send targeted messages at the most suitable time
Grow your email list with other apps of Social Intents
According to research, the number of sales from text messages is increasing. The traffic from this source is also promising to Shopify stores. With the Mobile Chat Shopify app, the store owners can convert more and more customers using a desktop computer. Moreover, this app provides a simple button which allows the app users to text to any visitors. Therefore, it is easy for online sellers to increase the sales by selling their products in the popular channel as texting. In addition, the store owners can answer any customer’s question in real-time by a click. Especially, the buyers enable texting the shop owners just by one tap on their phone. Therefore, users can maximize their profit and increase the customer’s satisfaction.
Enable supporting to sell the products via SMS
Allow the customers to text with just a click
Analyze the data to retarget customers
Easier and better to take care of any custome
Support to integrate with Google Voice, Analytics, SMS
Messenger Chatbot Marketing by Akohub is a Shopify app designed to help you turn store visitors into customers by linking Facebook Messenger chat with your store website. You could also use Messenger Chatbot Marketing to create your store’s Facebook Messenger chatbot. The app saves your and your customers time significantly with immediate automatic replies to customers’ messages. Having the app installed and you will be able to cut down on a large amount of time and money on customer service. Plus, your customers would receive answers immediately after they send their questions. Moreover, the app could be used to offer customers exclusive product discounts, as well as showcase the products to customers and let them place orders right within Facebook Messenger. The best thing is that, the app offers a free plan version. So what are you waiting for?
Facebook is getting more and more popular in the world with millions of users, which makes it become a lucrative market for any online sellers. The Live Chat Shopify app which is developed by SeedGrow is an effective solution for any Shopify store owners to approach a number of potential customers on Facebook. By integrating the stores with Facebook Messenger, this app allows online merchants to easily contact visitors or keep their information for future communication. Moreover, the store owners can add the Facebook chat button text on the website, by which the customers can be supported anytime they want about their expected products. Especially, the shop owners can personalize their Facebook live chat with custom images, customizable sizes, chat icons, etc. Therefore, the online sellers can maximize their sales and increase the convention with this app.
Chatchamp Messenger Marketing launched by Chatchamp helps to increase your sales and revenue with Facebook messenger marketing. The first thing that the app can do for your store on Shopify is that it aids in growing the subscribers with its tools, Facebook adds or email newsletter and so many more. From generations to generations, the app also enables you to contact with your customers fast and effectively. In addition, you can send lots of abandoned cart reminders, sent newsletters, and automate all of the shipping updates. Also, the contact information of customers can be sent and collected with the app automatically to your own CRM. Take note that Facebook Messenger can reduce the advertising costs and this is one of the favorite features of the app. The marketing using Facebook Messengers can allow you to sit back when followers are connecting with you through quizzes, surveys or reminders. Moreover, the app uses reports to analyze which are the best campaigns and provide the admin with A/B test.
Increase subscribers with tools
Update shipping, abandoned carts, order confirmation
Use report to analyze best campaigns
Provide A/B test
Reduce advertising costs
Price: From $119/month. 14-day free trial. Additional charges may apply.
With the expansion of Facebook, it becomes the most effective tool for any Shopify shops to increase the conversation rate with their customers as well as sales. Moreover, this app has many useful features that help your store more competitive than stores. In addition, the customers will be supported with the various steps in check out such as real-time Facebook Chat. Therefore, the customers won’t buy more, which results in the increasing sales in your store. This app is also fully responsive on mobile and desktop, which means that your store will be displayed perfectly in all screens. More importantly, you just need one click for all the installation process without any coding. Last but not least, the Facebook Chat Flux with the best customer’s support will be the solution to increase the customer’s satisfaction and the interaction rate.
The Facebook Message which is an extremely popular tool to connect with potential customers is considered as one of the best methods for any Shopify store owners to boost the sales. By the updated technology from Omega app suppliers, the Embedded Chat Shopify app allows the online sellers to integrate their stores with Facebook Messengers. As a powerful supporting tool, this Embedded Chat app helps the store owners to communicate with their visitors. Moreover, it is possible for the admins to collect social feedbacks from the customers and answering these questions in real-time. Therefore, the customers will be more satisfied with the customer’s service and want to come back to the stores. In addition, with good social feedbacks, there are more and more visitors come to the website and stores.
Chatvisor Facebook Newsletter designed by chatvisor is an app which helps you send your latest News directly to your customer by using Facebook Messenger. This app offers some great features that could help you make the most out of Facebook. Firstly, the Messenger Newsletter feature would keep your customers updated with your latest news, upcoming events, and valuable content. It covers all the works from getting people to your messenger channel to managing the content you would like to send to your customers. Secondly, this app provides various metrics to analyze your Facebook page and its users which would give you the right insights to understand how your communication on Facebook increases your conversion rates and affects your performance. Another amazing feature which this app provides is the LiveChat/LiveView. It extends Facebook Messenger with additional options like sending your products when supporting a customer, offering the user to subscribe to your news. Install now for free and start to experience these useful features.
Facebook is now considered the most popular social media in the world. The email, phone is no longer effective in marketing than messaging platforms like Facebook Messenger. The potential customers who check their Messenger inbox daily; therefore, the Facebook messenger is the tool that you need to improve the conversations rate. This app Facebook Chat by Beeketing is what you are looking for to integrate with your Shopify store. It can increase the customer’s satisfaction because you enable answering the customer’s questions about the products they are concerning. Especially, by Facebook Chat widget, the users will chat directly with their visitors in real time. That is the reason why this app helps you boost your sales effectively. Last but not least, it is free and easy to install with several steps.
Better support from the eCommerce live chat
Create the personal connections with the customers
There are a lot of visitors coming to the Shopify stores in a very short time, which needs the store owners to empower their shops to communicate with the customers in real-time. To catch the customer’s attention, this WherEver Chat Shopify app provide the app users the live chat, voice call, and video chat. Moreover, just by one click, it is easy for online sellers to approach all the visitors via multiple methods such as Facebook, emails, twitter, etc. Therefore, the store owners can maximize their profit with the effective 24/7 supports. Especially, this app does not limit the number of customers with the Multiplexing text. Whenever the visitors come to your store, this WherEver chat will announce the app users by pushing the notifications in their mobile screen not to miss any order.
Enable creating multi-session chats
Analyze the customer's behaviors via chat history
Provide Live chat with audio call and video chat
Easy to customize the messages templates
Support to connect with social media
Price: $12/month. 30-day free trial. Additional charges may apply.
These above 30 Live Chat apps for Shopify are ranked based on the following criterias:
The ratings on Shopify App store
The app’s rank on search engines
The prices and features
The app provider’s reputation
Social media metrics such as Facebook, Twitter and Google +
Reviews and assessment by Avada.io
Top 30 Shopify Live Chat Apps
Special thanks to all vendors which contributed the best 30 Shopify Live Chat apps. We honestly recommend you to give every app above a try if possible. We create Shopify apps review series with the aim of helping Shopify online stores find the best Live Chat for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.
The list of the 30 best Shopify Live Chat apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.
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