24+ Best Shopify FAQ Apps from hundreds of the FAQ reviews in the market (Shopify Apps Store, Shopify Apps) as derived from Avada Commerce Ranking which is using Avada Commerce scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by Avada Commerce experts, if your app about FAQ does not include in the list, feel free to contact us. The best FAQ app collection is ranked and result in October 2020, the price from $0. You find free, paid FAQ apps or alternatives to FAQ also.
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FAQ page is one of the most reached page with the customers but is also one of the most neglected parts when we built an online store. With HelpCenter by Vertex LV, your FAQ page will not only being taken care of, but also can develop into a branded FAQ page. With HelpCenter, all of the frequently asked questions will be answered already which saves the browsing time of your customers along with the time and money you should spend on supporting a live chat team. More than that, HelpCenter allow the customers to publish any problem that they are struggling on so that you can update your FAQ page content based on them. Even though having so many effective features, HelpCenter is super easy to set up and even when you are a beginner, you still can finish adding your content, choosing your preferences and designing your own FAQ page that matches your store’s aesthetic at no time. By installing HelpCenter for free right now, you are allowed to enter a brand new world of FAQ page developing.
Frequently asked questions' answers available
Design your own friendly and easy to use FAQ page
Effortless set up with easy content adding and preferences choosing session
Questions can be published
Save time and money from supporting a live chat team
Designing in e-commerce is becoming more and more significant because it can be competitive advantages of online stores. EasySlide - Accordions & FAQ definitely is a great option. With a 7-day free trial and $5 per month, internet-based stores can take advantage of all amazing features. First of all, EasySlide - Accordions & FAQ provides tabs to the long text of product description. The separate tab would give merchants much information rather than a brief one. Furthermore, accordion tabs can be added by store’s admins in a large number at one time so that you can boost the quality of content marketing. Second, the app connects with prestigious tabs such as Shopify review tab, YotPo review tab, Loox reviews tab, and Kiwi Sizing table tab. These tab helps to gather buyers’ feedbacks as well as suggest affordable prices to attract more customers. Last but not least, the app customizes the design of FAQ pages by using text color, background, corner radius. Why don’t you use the app right now to create more beautiful FAQ pages?
Product Questions and Answers by Simprosys infomedia
Product Questions and Answers is an effective gadget aiding e-shops in solving hundreds of questions coming from merchants. Product Questions and Answers provides a lot of distinctive characteristics which allows your online stores fasten the speed of responding. First and foremost, the app aims to optimize customers’ satisfaction by creating SEO or keywords for new questions and answers. Any questions are sent to conversation boxes and admins can figure out the proper solutions. In addition, these requirements for customers are listed in order from the oldest to the newest questions so that future visitors can view previous answers as references. Second, thanks to Product Questions and Answers, you can gather customers’ emails via MailChimp. These emails are great sources for your stores to send newsletters about the latest products or sale-off seasons. The most special characteristic of the app is that the app can boost the number of visitors by using SEO. The new answers will add fresh content to your website. The app offers three packages including standard (free), unlimited ($ 1.99 per month) and pro plan ($ 4.99 per month). Choose the appropriate package to use the app now!
Create SEO for new questions and answers
Keep older questions and answers for future visitors
FAQ by POWr is developed to offer businesses with maximum benefits in the era of e-commerce. It can be said that the more modern technology becomes, the higher the competitiveness between online stores is. As a result, FAQ by POWr will help Internet-based shops to stand firmly in a pool of rivals. First of all, the app assists stores in dealing customers’ frequently asked questions quickly. These most asked questions will be given answers so that merchants can look up the solution in case of same problems. Furthermore, you can get rid of blocks to increase the number of sales. Second, FAQ by POWr also shares other vital brands and product details. These brands are relevant with products that merchants wish to buy, hence they can shop around further. Product details are provided to inform buyers essential information such as the function, size, material not to make them confused when buying your items. Last but not least, other functions namely returns, cancellation and shipping information are also available so that your website can maximize customers’ satisfaction. FAQ by POWr offers four packages including the free, starter ($4.99 per month), pro ($11.99 per month) and business ($49.99 per month).
Provide FAQ with answers to customers
Get rid of blocks to increase sales
Share important brands and product details
Offer returns, cancellation and shipping information
FAQ & Accordions FAQs designed by enormapps emphasizes on store decoration and marketing efficiency functions for e-shops. It is true that buyers are easily convinced to buy when looking at the net and well-designed pages because the visualization hit on the psychology of buyers who always prefer beauty. With FAQ, you can assist in dealing with customers’ problems. There are a lot of noticeable characteristics that are worth mentioning. First, admins can add an FAQ section to any pages of your online stores. Just click on the button of add, FAQ section is created easily and all you do is to wait for buyers’ questions to answer. Second, Simple FAQ is friendly with all technical tools. The function lets both admins and purchasers access your website at any time on any tool. Moreover, you can also add images and tutorial videos on FAQ pages to support the explanation. Third, to optimize buyers’ feeling, the app has established the function of design customization in which color, themes, background. A 21-day free trial is available for admins’ store to experience the wonderfulness of the app. Then stores need to upgrade your accounts to use the full package by paying $3.99 per month.
Visualization always plays an important role in capturing customers’ attention and making an impression. Frequently Asked Questions is a great choice for those who want to own amazing pages of customers’ frequently asked questions. With the app, you are able to optimize merchants’ satisfaction. Users can have a magnificent experience when using directly the app’s distinctive features. First, Frequently Asked Questions is equipped with the function of arranging posted questions in order of time. It means that future buyers can search older questions which are similar to their problems to find the answers. Moreover, users are able to write their own questions and submit them at any time. Second, the app allows admins to highlight key points in the answers. These key points are important steps to deal with technical problems. Third, FAQ categories are easily created by one simple click. Amazingly, the app is free of charge, hence download the app right now!
List questions in order from the oldest to the newest
Ultimate FAQ is a smart tool designed by Etoile Web Design to help e-stores deal with customers’ inquiries. Ultimate FAQ brings to users a lot of advantages. First, Ultimate FAQ offers the admins of online shops with the integration into current shops. It means that customers can post their questions on any relevant websites then these questions will appear on your website. Moreover, the app can show FAQ on specific product pages so that groups of similar questions will be presented on one page. Second, Ultimate FAW also brings to your Internet-based store’s advanced features to complete FAQ solutions. Admins can insert links, videos into FAQs as well as generate SEO-friendly FAQ which allows buyers to search on keywords. Last but not least, to maximize the rate of answering questions, UVdesk is equipped with an unlimited number of FAQ pages. You are offered a 7-day free trial, then you can upgrade your account into the enterprise which costs you merely $2.99 per month. Don’t hesitate, customer support will become in handy thanks to Ultimate FAQ.
Do you want to attract more customers to visit your site?d You want to save time when answering a lot of questions? These questions are solved by using Product FAQ. Product FAQ is an effective tool for the online store to optimize customer support and upgrade the quality of FAQ section. The app assists you in reducing the number of repetitive queries. It means that stores’ admins can save time on answering similar questions, they just answer one question but help many merchants. Moreover, you can also present detailed product description in accordion style. Purchasers would find much information. Second, the app allows stores’ admins to self-design FAQ background by offering available templates with color and fonts. Admins can freely choose the suitable theme to fit with the shop’s decoration. Last but not least, Product FAQ can add a general FAQ for purchasers. Merchants will leave their questions and then admins or experts will answer these questions in terms of whether they are repetitive or not. If the question is similar to the previous one, customers will be informed the location of the solution. After a 3-day free trial, you will have $5 per month.
In the era of shopping online, customer support is significant and impacts on the buyer’s decision of purchasing. Therefore, Ez FAQ is designed to help online shop collect customers’ questions and give answers. Ez FAQ provides admins’ internet-based shops a lot of distinctive features. First, the manager can create a new Shopify store with complete FAQ details. Managers do not need to download another app to integrate Shopify with Ez FAQ but the app itself allows you to connect with Shopify foundation. Moreover, you can edit the questions and answers by using WYSIWYG as well as add images and tutorial clips on the answer section. Second, the app generates automatically tags for FAQ categories. The tags would lead buyers to the page that products are located so that customers can easily spend their money on your store. Last but not least, you change the design of the FAQ page by using decoration tools including color, background, and fonts. Within a 5-day free trial, you can use the free version then pay $4.99 per month to experience the full package.
Ask Questions is designed for small and middle-sized businesses who are focusing on maximizing customer support. Thanks to Ask Questions, you are able to create a question box for customers to leave their comments or queries. These questions are sent to store’s admins in the order of time. Admins are able to edit, publish, unpublish or delete queries and responses. These answers normally would be posted on FAQ pages to increase customers’ engagement. Moreover, the app would inform shoppers via email notifications when answers are given to their questions. Questions and its answers are displayed on an accordion layout which shows vertical widget, hence shoppers are easy to look at. Another thing worth noticing is that admins are able to customize the design of the FAQ page. You can change the color, font or background theme so that your FAQ is no longer monotonous. The app now is the latest version with fully equipped functions. Download Ask Questions now. Pay $39.99 one time per charge, you can easily provide the best customer support.
Product Reviews + Q&A EggView designed by Gowebbaby emphasizes sales and conversion optimization. It is true that online businesses need reviews to boost future comers’ trust as well as increase the conversion rate into a successful sale. With EggViews, you can push customers to write their reviews and rate the products. There are a lot of noticeable characteristics that are worth mentioning. First, the app would set automatic review requests. After buyers purchase your items, you would like to measure their satisfaction, then reminder in the admin panel would send forms to customers. You can set a certain number of days after the purchasing date, the app would automatically complete the procedure. The forms which are sent to merchants can be emailed form, question & answers form or review pictures. Second, to promote brand awareness, admin can build a review page in which future visitors are able to view all previous reviews and feedbacks. Last but not least, you can create incentives for reviewers by offering coupon codes. EggViews offers three packages: basic plan ($ 9 per month), advance plan ($15 per month) and professional plan ($29 per month).
ANIX, which is released by the ANIX team, is an important tool for all Shopify e-commerce administrators to drive conversion and customer satisfaction with our visual voice and messaging assistant. With ANIX, you are enabled to assist your customers 24/7 for faster problem solving, extend more sales and improve support experience more effectively. In details, it will make a repository of common queries give answers to each of them. In many cases, there may be no answers in your repository, then your live service team can employ Anix directly talk to the clients, that will make them feel more personalized and immediate. Significantly, you have to pay no charges and hidden cost for this useful extension. No more waiting, get it now!
Improve customer experience by answer questions quickly
Provide a personalized experience for faster problem solving
Allow creating a repository of frequently asked questions
Provide recommendations on how to answer some questions
SlimFAQ is a wonderful tool for internet-based stores to improve the competitive advantages via customer support optimization. Designed by Oozou, the app absolutely brings online stores into a higher level in the store decoration sector. SlimFAQ has a lot of outstanding features whose aim is to make the home pages of e-shops run more effectively. First, the app enables you to edit questions and answers by WYSIWYG. Thanks to the editor, you can update the information or images and tutorial videos on answer sections so that customers can get the newest information. Second, SlimFAQ supports a lot of foreign languages such as English, German, French, Korean, Russian, Thai, Chinese and Spanish. The multi-lingual website would bring the convenience to overseas merchants, they can choose their language and shop around your store. Another thing worth mentioning is that the app adds custom logo and CSS on FAQ pages. The logo will make the FAQ perfectly match your store branding. The app provides three packages: free plan (free), standard plan ($9 per month) and pro plan ($25 per month).
Do you want to outstand your company by offering excellent customer support? Do you want to create much more profits? All solutions stay in one app that is Product Questions and Answers. Product Questions and Answers will help your online stores to have a firm position in the e-commerce area. The app allows admins to merge answers into the product page. The function will save customers’ time, they can both visit your products as well as find out the solution on one page. Moreover, the answers will be replied on a responsive layout so that buyers can look for answers to any technical tools. Second, managers can collect merchants’ emails on MailChimp. The function of an email collector will assist you in sending notification of answers to customers. Third, you and customers can group posted questions by vote and date so that you can view the questions easier. The app offers you 7 days to try the app freely. After that, you just only pay a mere amount of money which is $1.99 per month to use the app permanently.
How to create an effective page frequently asked a question? How to keep customers’ trust? Widget will help you to deal with these concern. The app is developed by Widgetic, a popular developer on e-commerce, Widget will certainly live up to your expectation, in particular, small and medium enterprises. The app provides internet-based shops a lot of great characteristics which increases customers’ satisfaction. First, Widget updates automatically the list of FAQs. The automation would bring better management to shops’ admins. You look at the page and know which questions are the newly added inquiries. Moreover, Widget categorizes the questions based on the content of the questions so that purchasers can find their solution easier. For instance, use tabs for return policy, shipping and sizing guides. Second, the app offers responsive design and interface on mobile phones, tablets, and desktops. Last but not least, Widget applies formatted text for readability improvement. There are two packages for businesses including free package and premium package ($2.99 per month).
FAQ - easy FAQ is invented with a view to supporting internet-based shops to launch effective marketing strategies and maximizing customer support. The installation of the app requires no expertise skills, no coding compulsory. Just click on download and then you can visit your brand-new FAQ pages for your products and website. Easy FAQ provides a lot of great tools allowing users to have an amazing experience. First, the admins of the store can create FAQ management lists. Looking at the list, admins can observe the history of customers’ questions from the oldest to the newest ones. Furthermore, admins can also alter FAQ design via available templates which are equipped with color, background, and font. Second, the app supports bootstrap and modal from in backbend. The function would increase the rate of customers’ response on your homepage. The most interesting feature of the app is that shops’ managers use codes to show FAQ on front-end page. Easy FAQ provides three packages: free forever plan, basic plan ($4.99 per month) and pro plan ($9.99 per month).
Customer support is an indispensable part of any online stores today. Accordion FAQ is born to meet the demands of enterprises who would like to improve the management of FAQ page. The app provides shop’s admins with significant features. First, you can provide clients with exact answers that can solve their troubles permanently. Besides, the app increases your brand awareness among online shoppers. Accordion FAQ recommends details about terms and conditions. Second, the app helps to reduce the number of questions on the Support Center with Shopify FAQ. It is estimated that Accordion FAQ will save up to 40% of answering questions for Support Center. Furthermore, Shopify FAQ offers easy space to find suitable answers so, merchants can save their time as well. Last but not least, the app allows admins to make FAQ design on their own. Admins can change color, backgrounds, and themes by applying available templates. The app offers you 7 days to try the app freely. After that, you just only pay a mere amount of money which is $4.99 per month to use the app permanently.
Provide clients with exact answers
Recommend details about terms and conditions
Reduce the questions on Support Center with Shopify FAQ
Question pop is a customer support app made by Jase Nguyen serving as an effective tool for optimizing sale and conversation rate. Question pop offers a lot of distinctive features for online stores to upgrade the effectiveness and efficiency of the system. When purchasers visit your homepage, a box of email collector will appear in the middle of the computer screen. The collector is to attract customers to leave their emails so that information relating to sell-off season would be sent to them. Moreover, the app also helps to update customers’ questions and answers automatically so that managers can post their response quickly. Another great characteristic of the app is that an embedded application is run in your store admin with good design of Polaris. Besides, message customization is also equipped to reach more potential buyers. A 4-day free trial will help you to understand more about the app and then use the full version, you just only pay $3 per month. Boosting sales never easy like that!
Nowadays, FAQ page is one of the crucial steps in a conversion funnel. Customers always would like to understand the product as much as possible so that they tend to pop up with questions relating to functions or maintenance. Therefore, Product Questions & Answers designed by Application Nexus will help e-shops to upgrade your FAQs. Admins are able to edit, publish, unpublish or delete queries and responses. These answers normally would be posted on FAQ pages to increase customers’ engagement. Moreover, questions and its answers are displayed on an accordion layout which shows vertical widget, hence shoppers are easy to look at. Another thing worth noticing is that admins are able to customize the design of the FAQ page. You can change the color, font or background theme so that your FAQ is no longer monotonous. Pay $29.99 one time per charge, you can easily provide the best customer support.
Shopping online is a hot trend of the young generation so, customer support can become one of your strengths to distinguish your store from other competitors. Product FAQ by Omega which is a passionate team on developing apps specializing in store design and merchant aid offers customers with many distinctive features. First, you can set the view thread to see and manage the number of questions and answers. The questions are arranged in order of time. Moreover, customers are encouraged to vote for the answer that they find it more useful to solve the problems. Second, the app collects customers’ emails to send the notification of the app. Last but not least, admins are able to edit and delete the inappropriate points or questions posted on the website, therefore you can control your FAQ better. Within a 14-day free trial, you will use the free version after that pay $5.99 per month to experience the wonderfulness of the app. Download and use Product FAQ now!
Set the view of thread to see answers
Send notifications via customers’ emails
Edit and delete questions and answers in administrator
Advanced FAQ is designed for small and middle-sized businesses who are focusing on the e-commercial field. Thanks to advanced FAQ, you are able to create an effective page of frequently asked questions and increase the rate of the customer’s response. The app can categorize questions and answers into different topics, which allows store’s admins to sort the order of topics and questions or answers easily. Furthermore, Advanced FAQ provides a search engine for customers. Buyers can go directly to the FAQ page, type some keywords then they can find an exact answer. Visitors would save much of time. Besides, the app is responsive to mobile FAQ view. Therefore, managers, as well as buyers, can visit the website on the smartphones. Another great function of the app is that admins are offered the right of preview design. You can change the style or decoration of the FAQ page in terms of fonts, color, and background. Just pay $2.99 per month, you can easily have better customer support.
Categorize questions and answers into different topics
How can online store improve store design and customer support? Which app can be the best choice for stores’ budget and strategies? Don’t worry, Free tabs will stand by your side to help you overcome challenges in creating an impressive website. First, the app allows a store’s admins to add tabs for product description. The long and informative text would appear in a separate page so that buyers can have much of information about items. Moreover, each text is equipped automatically with Heading 5 for key features to highlight the distinction of each goods. Second, Free tabs provide decoration tools such as color and themes for admins to self-design tabs to fit with shop’s messages. Besides, the design is also applied for whole collections. Last but not least, the app optimizes new professional UI/ UX which helps to organize item description, shipping information on smart slides. Amazingly, the app is free of charge so, don’t hesitate, download the app now and attract more customers.
Ask a question designed by Webkul Software emphasizes on customer support for e-shops. It is true that buyers are easily convinced to buy when they are helped by an enthusiastic team. With Ask a question, you can bring you FAQ system into a higher level. There are a lot of noticeable characteristics that are worth mentioning. First, admins can allow merchants to leave their requests at any time and update about the number of queries and add them on your Product page. A box of asking questions is put under the cart. When questions are listed on the item page, buyers are able to look at the problems and solutions, which saves their time and increase their satisfaction. Second, you can view the conversation history from your account. You can estimate the accuracy of responded texts. Moreover, by collecting buyers’ emails, shop’s admins can ensure that customers’ questions will never be ignored. Last but not least, the app also helps managers to look at brief analysis relating to the sale revenue. Within a 7-day free trial, you can experience the wonder of the app, then pay $15 per month to use it permanently.
Let customers ask questions 24/7
View the conversation history from buyers’ account
Answerbase Product Q&A, which is developed by Lumin Creative, is a powerful app which you can use to improve your sale. This app provides you with plenty of utilities to do. First of all, it increases search engine traffic to your shop so that lots of customers can be driven to your store to view all of the products. They would love to make many orders to get your items. Secondly, Answerbase Product Q&A is believed to be an app helps you marketing effectively. It adds new potential clients to your email marketing campaigns. Hence, you can inspire them to purchase your products. Thirdly, it can analyze the topics which are high demand to optimize your blogs and videos. In addition, it also identifies and corrects gaps in item descriptions. For all of the wonderful things above, it’s highly recommended that you should have it.
Increase search engine traffic to your shop
Add new potential clients to email marketing campaigns
Analyze topics which are high demand to post blogs and videos
Identify and correct gaps in item descriptions
Build continuous links to product pages
Price: From $19/month. 30-day free trial. Additional charges may apply.
These above 24 FAQ apps for Shopify are ranked based on the following criterias:
The ratings on Shopify App store
The app’s rank on search engines
The prices and features
The app provider’s reputation
Social media metrics such as Facebook, Twitter and Google +
Reviews and assessment by Avada.io
Top 24 Shopify FAQ Apps
Special thanks to all vendors which contributed the best 24 Shopify FAQ apps. We honestly recommend you to give every app above a try if possible. We create Shopify apps review series with the aim of helping Shopify online stores find the best FAQ for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.
The list of the 24 best Shopify FAQ apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.
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