How to View an Order's Timeline on Shopify (on Desktop and Mobile)

Chien Nguyen
Chien Nguyen October 04, 2018

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Shopify provides you with the Timeline section to help you keep track of the orders and to make notes in the orders. It is also can be used as a mean to contact your employees and attach files to provide context more information. We ensure you that all of the notes and comments you make will be internal and not visible to your customers.

This is an instructional writing on how to view an order’s Timeline on Shopify. Please read this instruction carefully to learn how to view an order’s Timeline.

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How to view an order’s Timeline

Step 1: Go to Order

After you get to the Shopify admin screen, notice a button called Orders on your left-hand side. Go to Orders by clicking that button.

view an order's Timeline on desktop 1

Step 2: Choose the order

The Orders page will display all of your orders. From all of the orders, choose one that has the Timeline you need to see.

view an order's Timeline on desktop 2

Step 3: View an order’s Timeline

After choosing an order, you will be taken to a new page named Order details. Inside this page, there are a lot of different sections, however, for our purpose, scroll down until you see the Timeline section.

view an order's Timeline on desktop 3

To view an order’s Timeline on iPhone

Step 1: Go to Order

After you logged into your account in the app, go to the Orders section at the end of the screen.

view an order's Timeline on iPhone 1

Step 2: Go to All orders

Continue by hitting on the All orders button.

view an order's Timeline on iPhone 2

Step 3: Choose the order

The Orders page will display all of your orders. From all of the orders, choose one that has the Timeline you need to see.

view an order's Timeline on iPhone 3

Step 4: Go to the Timeline field

After choosing an order, you will be taken to a new page named Order details. Inside this page, there are a lot of different sections, however, for our purpose, scroll down until you see the Timeline section.

view an order's Timeline on iPhone 4

To view an order’s Timeline on Android

Step 1: Go to Order

After you logged into your account in the app, go to the Orders section at the end of the screen.

Step 2: Go to All orders

Continue by hitting on the All orders button.

Step 3: Choose the order

The Orders page will display all of your orders. From all of the orders, choose one that has the Timeline you need to see.

Step 4: Go to the Timeline field

After choosing an order, you will be taken to a new page named Order details. Inside this page, there are a lot of different sections, however, for our purpose, scroll down until you see the Timeline section.

Conclusion

Above is my writing on how to view an order’s Timeline. I hope you take your time to read this instruction and become better at keeping track of your orders. If you want more posts like this, check out our tutorials on managing orders.



Chien Nguyen
Chien Nguyen
Shopify Expert. My name is Chien, I am a Shopify expert and also a customer supporter with over 4 years of experience. I had done no less than 400 custom work projects in Shopify like building a store from scratch, adding custom features, installing apps, optimizing speed and SEO, etc

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