How to Contact a Customer About an Order on Shopify

Chandler
Chandler October 03, 2018

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There are many ways for you, an owner of a store on Shopify to contact the customers since Shopify system store your customers’ information. The customers will leave their contact numbers or emails at the checkout so if they leave the phone number, you can simply call or text them to inform, otherwise, you should email them.

This is an instructional writing on how to contact a customer about an order on Shopify. Please read and follow my instruction to learn how to contact your customers.

How to contact a customer about an order

Step 1: Go to Orders

After logging into your account, from the admin screen, go to Order section.

contact a customer about an order on desktop 1

Step 2: Choose an order

Inside the Order page, go to the order of the customer you need to contact.

contact a customer about an order on desktop 2

Step 3: Click the customer’s email address

The screen will display all the information about the order, notice the CONTACT INFORMATION section on the right-hand side of the screen. In this section, click on the customer’s email address.

contact a customer about an order on desktop 3

Step 4: Enter the message

A dialog called Contact customer will appear on your screen. Enter your message in the Custom message for this customer box.

contact a customer about an order on desktop 2

Step 5: Send a copy to your email

Choose to send a copy of this message to your own email or the store email by selecting the email from the box From.

Step 6: Review your email

You should check your mail again to make sure there is no mistake by tapping the Review email button.

!contact a customer about an order on desktop 6

Step 7: Click Send notification

You can click Send notification when you finished checking or tap Back if you notice any mistakes.

contact a customer about an order on desktop 7

To contact a customer about an order on iPhone (Click here)

  • Step 1: Go to Orders

After signing in your account on the app, go to the Order button at the end of the screen.

contact a customer about an order on iPhone 1

  • Step 2: Choose an order

From all the orders, choose one that has the customer you need to contact.

contact a customer about an order on iPhone 2

  • Step 3: See the customer’s profile

Inside the order, in the customer section, click on More to see the customer contact address.

contact a customer about an order on iPhone 3

  • Step 4: Choose the method of contact

From the Contact section, you can choose to call, text or email the customer depends on the method of contact they left.

To contact a customer about an order on Android (Click here)

  • Step 1: Go to Orders

After signing in your account on the app, go to the Order button at the end of the screen.

  • Step 2: Choose an order

From all the orders, choose one that has the customer you need to contact.

  • Step 3: See the customer’s profile

Inside the order, in the customer section, click on More to see the customer contact address.

  • Step 4: Choose the method of contact

From the Contact section, you can choose to call, text or email the customer depends on the method of contact they left.

Conclusion

In conclusion, the above is my guideline on how to contact a customer about an order on Shopify. I hope you enjoy my writing and if you want to learn more about the subject, check out our tutorials on managing order.

Related Posts:

Orders

Shopify Order API: Test Shopify orders with REST Admin API Change Order Number in Shopify Delete abandoned checkouts on Shopify Add a Tracking Number Refund an Entire Order Resend Email About Order to Customer View Order Status Page of an Order Find or Complete an Existing Draft Order Refund Order Fulfill Orders For Multiple Locations Export Orders To A CSV File Archive Fulfilled Order Add or Remove Taxes Add or Remove Customer Fulfill Part of Order Manually Create Draft Order Apply Discount to a Specific Item Add Tag to Order Add Products to a Draft Order View Marketing Activity Reports Enable Automatic Abandoned Checkout Recovery Emails Email Customer Link to their Abandoned Checkout Manually Cancel Order View the Fraud Analysis For an Order View Order's Conversion Summary Review an Order's Transaction History Print Order Delete an Order View Order Use Bulk Actions with Filter Sort Orders List Save Filter or Search Refund Part of an Order Fulfill Many Orders At Once Manually Capture Single Payment Manually Cancel Fulfillment Fulfill Orders Manually Show Content Based on Shipping Method Translate Order Status Page Show Content Based on Customer's Locations Enable Push Notifications Attach an Order Tag Add an Opt-In for Order Updates View the Status Page for One of your Orders Show Content Based On an Order for A Particular Product Run Scripts Only on the First Visit on Shopify Manually Add the Order Status URL to your Email Templates Check if Email Templates have been Customized View an Order's Timeline Edit Customer Information


Chandler
Chandler
Hi! I'm Chandler - a Shopify expert and also a customer supporter with over five years of experience. I had done more than 300 custom work projects in the Shopify platform, namely building a store from scratch, installing apps, adding custom features, optimizing speed and SEO, and so on.
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