5 Steps to Add an Internal Note to an Order on Shopify

Chien Nguyen
Chien Nguyen July 20, 2018

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As you may know, an Internal Note is something that can only be seen by you or your staff members. Adding notes to the orders can help you when you want to give some special instructions to your staffs and is a thing that you should do when you manage orders in general. However, the method of adding internal notes to your desktop version is different from that of the IOS or Android version.

Below is a guideline which gives you a detailed guide on how to add an internal note to an order on Shopify. Please spend your time reading this writing carefully and follow the instruction.

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How to add an internal note to an order

Step 1: Go to Orders

From your Shopify admin screen, look at the left side of the page and find a button called Orders, click on that button to continue.

add an internal note to an order on desktop 1

Step 2: Choose an order

When you get to the Orders page, you can see all the orders are shown on the page. Take a look and choose an order which you want to add a note.

add an internal note to an order on desktop 1

Step 3: Find the Timeline section

Once you get to the Order details page, you can see there are a lot of sections inside it, however, to add a note, you should scroll down and find the Timeline section.

Step 4: Add an internal note

Under the Timeline section, you can see a box named ` Leave a comment`. Fill the box with the note you want to add

add an internal note to an order on desktop 4

Step 5: Save the note

When you have finished adding the note, you must click on the Post button to save the changes.

To add an internal note to an order on iPhone

Step 1: Go to Orders

After logging into the Shopify app on your phone, take a look at the home screen and find the Orders button, tap on it.

add an internal note to an order on iPhone 1

Step 2: Go to All orders or Draft orders

You can add notes to both orders and draft orders so choose either the All orders button or the Draft order button.

add an internal note to an order on iPhone 2

Step 3: Choose an order

After the previous step, the screen will display the orders on your phone screen, choose one orders that you want to add note.

add an internal note to an order on iPhone 3

Step 4: Tap the ... button

From the Order details screen, look at the top of the screen and find the ... button. Click on that button to continue our action.

Step 5: Tap Add note

After you tap the ... button, you can see a small box which has the Add note option shows up on the screen, go to that option.

add an internal note to an order on iPhone 5

Step 6: Add note

The Add note screen will appear after the above step, add your note on the field inside the screen and tap Save to update your note to the Order details screen.

add an internal note to an order on iPhone 6

To add an internal note to an order on Android

Step 1: Go to Orders

After logging into the Shopify app on your phone, take a look at the home screen and find the Orders button, tap on it.

Step 2: Go to All orders or Draft orders

You can add notes to both orders and draft orders so choose either the All orders button or the Draft order button.

Step 3: Choose an order

After the previous step, the screen will display the orders on your phone screen, choose one orders that you want to add note.

Step 4: Tap the button

From the Order details screen, look at the top of the screen and find the button. Click on that button to continue our action.

Step 5: Tap Add note

After you tap the button, you can see a small box which has the Add note option shows up on the screen, go to that option.

Step 6: Add note

The Add note screen will appear after the above step, add your note on the field inside the screen and tap Save to update your note to the Order details screen.

Concludion

To sum up, the above is my detailed instructional writing on how to add an internal note to an order on Shopify. I hope you have a good time reading and applying my guideline. You can click on Shopify tutorials link to find more instruction writing on the same topic



Chien Nguyen
Chien Nguyen
Shopify Expert. My name is Chien, I am a Shopify expert and also a customer supporter with over 4 years of experience. I had done no less than 400 custom work projects in Shopify like building a store from scratch, adding custom features, installing apps, optimizing speed and SEO, etc

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