How To Delete Shopify Account & Cancel my Shopify Subscription

Hanh Dao
Hanh Dao November 07, 2019

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Shopify is believed to be one of the best e-commerce platforms nowadays. It allows you to register an account, open a store to make online sales and also cancel the store subscription temporarily or delete it entirely.

As you might already know, although Shopify is a great platform, its flow will still have an ebb just like maybe you have some unwanted problems someday. So what can you expect to prevent those things from happening and find a new path for yourself? Or what can you do if you just simply want to move your store from Shopify to another website or other e-commerce platform?

In this post, I’ll bring you an instruction about How to Delete Shopify Account & Cancel Shopify Subscription to deal with these problems. You can choose to delete your Shopify account if you are willing to say goodbye to Shopify. Or else, you just need to cancel its subscription and come back at a suitable time.

Here is a detailed guide that you can follow.

How to Delete Shopify Account & Cancel my Shopify Subscription

1. Things to do before deleting your Shopify account

Things to do before closing your Shopify store

Things you should know before deleting your Shopify account

  • Because the Shopify support team can’t close the store for you, you have to do it manually. Remember that you are the only one who can close your Shopify store.

  • When you close your store on Shopify, your account there will also be canceled. Therefore, you will no longer have access to the admin page. It would be unexpected if you still want to administer it. So you have a better alternative instead of closing the store, just pausing it for a while.

  • With the store closed, you will lose the store name and its URL. In other words, you will not be able to reactivate a new store with this name and URL.

  • If your store is using a free trial and you still haven’t selected the pricing plan, you won’t have to do anything. Closing your store will be done smoothly by following the steps in this article. Notably, if you pause your store during a trial period, you cannot extend the trial period. Besides, when your trial period has expired and you want to reopen your store, you need to choose an appropriate pricing plan to be able to reactivate.

Things need to be done before deleting your Shopify account

  • You should pay all bills or charges owing to Shopify. If you haven’t done this, you won’t be able to close your store on Shopify.

  • Contact third-party providers if you have. Inform them on when your store will be closed and you will close your Shopify account.

  • It is true that if you only uninstall apps on Shopify, they will continue to charge you, especially apps that charge a monthly fee. Therefore, the wisest thing you should do is to do it directly with apps. This will keep you from being charged by apps. Remember to do this before pause or close your store.

  • You should transfer the custom domain if you have for another provider. Besides, if you bought it from a third-party, you need to remove it right away. Or else, you will not be able to use this custom domain for another store or website.

2. How To Delete Shopify Account entirely

Step 1: Go to Settings

At first, you need to make sure to log in to your Shopify account. Then, you must be on the admin page. Look at the menu on the left and tap on the Settings button which is at the bottom.

How To Delete Shopify Account

Step 2: Select Account

You will see lots of options here. Take a view of the Account section and tap on it to move to the Account page.

How To Delete Shopify Account

Step 3: Scroll down and click to Close store

Let scroll down to the bottom of the page. You will catch sight of the Store status field. This section allows you to customize the store status. Therefore, you absolutely can close your store here. After considering carefully and willing to say goodbye to your Shopify store, tap on the Close store button. I’ve marked in the following picture for you to find it easily.

How To Delete Shopify Account

Step 4: Enter your password and click Confirm

In case there is some bad guy who has accessed your admin page and arbitrarily closes your store, this step will prevent her from doing this. In other words, this step is to verify you one more time and make sure that you are the one who closes your store on your own. Therefore, enter your password and click Confirm to continue.

How To Delete Shopify Account

Step 5: Select the reason and choose Close

In this step, Shopify will ask you why you want to close the store. This shows their interest and also helps them understand you better. They can gather more ideas to better care for customers and change, upgrade if something is inappropriate. Therefore, don’t forget to leave a reason and choose the Close button.

How To Delete Shopify Account

3. How to Cancel Shopify Subscription

Pause your store or cancel Shopify Subscription is a great option for you because it ensures you can come back and reopen your store on Shopify anytime you want. It gives you the freedom to decide when to re-operate and you won’t have to regret having closed the store if you want to start over. In particular, your pause store will ensure your account remains. Contrary to closing the store, you will be canceled your account. If you feel it makes sense, follow these steps to pause Shopify account.

Step 1: Go to Settings

At first, you need to make sure to log in to your Shopify account. Then, you must be on the admin page. Look at the menu on the left and tap on the Settings button which is at the bottom.

How to Cancel Shopify Subscription

Step 2: Select Account

You will see lots of options here. Take a view of the Account section and tap on it to move to the Account page.

How to Cancel Shopify Subscription

Step 3: Scroll down and click to Pause store

Let scroll down to the bottom of the page. You will catch sight of the Store status field. This section allows you to customize the store status. Therefore, you absolutely can close your store here. After considering carefully and willing to come back in an appropriate period, tap on the Pause store button. I’ve marked in the following picture for you to find it easily.

How to Cancel Shopify Subscription

Step 4: Confirm your billing cycle details

In this step, there will be a new dialog appearing. What you need to do is take a view of all the information and confirm your billing cycle details.

How to Cancel Shopify Subscription

Summary:

In a nutshell, having to temporarily suspend or close a store is often undesirable for shop owners. Therefore, I hope that you will have a good rest or continue with the business path smoothly and luckily.

This writing about How to Delete Shopify Account & Cancel My Shopify Subscription is prepared with simple steps and clear illustrations. I hope you find it helpful and do this completely.



Hanh Dao
Hanh Dao
I'm a detail-oriented, honest and hard-working of Shopify Expert, ready to work with you to find solutions to help you start your business or grow it. We offer fast deliveries without compromising quality. Fast and effective!

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