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How to Contact Third-Party Sellers on Amazon?


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Amazon is the largest online retail system in the world today with a scale of about 1 billion products. So it’s not uncommon to see someone making a purchase on this site. Usually, when problems arise, buyers usually contact Amazon customer care. However, there are some cases that will be much easier and faster for you if you can contact the seller directly.

So, in today’s article, I will introduce you How to contact third-party sellers on Amazon.

How to identify third-party sellers on Amazon?

Third-party sellers are independent sellers who provide a variety of new, used, refurbished, and collectible merchandise. The steps to place an order with a third party seller are the same as placing any other orders on Amazon.com. The only difference is that payment for your order can be processed immediately, instead of when the order is delivered. Amazon will disburse your money to third-party sellers but never transfer your payment information.

You can easily know whether an item is being offered by a third-party seller on Amazon by checking the Sold by and Fulfilled by fields on a product page. Products that are not fulfilled by Amazon typically only list the Sold by information on the product page.

Why you must contact a seller on Amazon?

You order an item on Amazon through a third-party seller, and then you realize you’ve ordered the wrong size of the product or there is confusion about the number of products. What would you do in that situation? Texting Amazon customer service center and waiting for them to reply? Your item might be packed and on the way to you in the waiting time. Or will you accept losing money to receive something that doesn’t fit? That is the reason why you need to contact the third-party immediately. The main purpose is that you completely can communicate with the seller about the product that you have confused about and offered a mutually beneficial solution.

How to contact an Amazon seller on the Amazon app?

If you already understand the importance of contacting a third party seller, then it’s time to get started. Firstly, let’s find out how to contact sellers on the Amazon app.

  1. Go to your Amazon app and sign in

  2. On the home page, you can find orders on the top right corner.

  3. Click on “Orders,” and that will open the list of your orders that you have done so far on Amazon.

  4. You can find the name of the seller in each order. Click on the ‘Name of the Seller.” It will open a box with a label ask a question.

Box with label ask a question
Box with label ask a question
  1. Select an item type in which you need assistance.

  2. Write down the message for the seller by typing in the text box below and clicking “Send email”. Make sure your message does not exceed 4000 characters

Text box
Text box

How to get in touch with an Amazon seller on desktop?

Besides the Amazon app, you can totally get in touch with an Amazon seller on your desktop. There are usually 2 ways to contact the seller on desktop as follows

Common method

  1. Go to one of the seller’s products listings
Go to products listings
Go to products listings
  1. Click on the seller’s name next to “Sold by” on the right-hand side of the page.

  2. Press the “Ask a Question” button on the seller’s page.

Press the Ask a Question
Press the Ask a Question
  1. Follow the prompts to choose a topic for your question or comment.

  2. Type a detailed message in the text box on the next page.

Type message in text box
Type message in text box
  1. Click on the “Send e-mail” button to send your message

“Get help with order” method

If the third-party seller also does their own shipping, here is another wmethod to contact them:

  1. Log into your account.

  2. Click on “orders,” displayed at the top right corner of the screen.

  3. Find your order and click “get help with the order.”

After you’ve provided all of the necessary information, Amazon will process your issue, and help you contact the seller if necessary.


The above are ways to contact third-party sellers on Amazon. You may still feel entangled when trying to contact the seller for the first time. However, do it step by step; I believe that you can do it easily. Hopefully, this article will help you with your purchases on Amazon from now on.

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