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New release: AVADA FAQs app for Shopify

Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

Drive 20-40% of your revenue with Avada
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Online shopping habits nowadays become more popular worldwide, especially when the digital age blooms. It is such a positive development movement for the eCommerce trade. However, it also means that online businesses need to adjust to keep up with stricter requirements from the market. One of the biggest concerns is customer service.

With e-business, many Shopify merchants find it difficult to answer consumers’ queries immediately when they are in different time zones or shop anytime. Thus, the cart abandonment rate can increase without control, causing the sales loss. Given the current situation, AVADA offers the FAQs app with the smart popup and page to fulfil their concerns on time. Furthermore, multiple Contact-us options are always available for any urgent cases. This is a comprehensive solution to go beyond customer satisfaction and boost the conversion rate for your store.

Let’s dive into the free AVADA FAQs app!

Why should you choose AVADA FAQs?

Display a FAQs popup with add-ons

The AVADA FAQs app supports store admins to set up all frequently asked questions in a place. Don’t worry if your store has thousands of crucial information. The category option will help you sort out the questions neatly on the popup. Thus, clients can view all common topics they are looking for:

Popular topics

Or search for any keys they want in some seconds:

Search keywords

Easy to design the FAQs popup with a customizable widget

Hit the mark in customers’ subconscious by the brand identity always get a priority. With the AVADA FAQs app, you can not only design the theme but also customize the widget layout for the popup with ease. Some highlight blocks such as Contact us methods, order tracking, or featured categories/questions are available to be added to the popup. Most importantly, no technical skills are required.

Customizable widget

Therefore, you can create an eye-catching and functional widget that supports costumes in finding necessary information and making purchase decisions without a second thought.

Set up FAQs page on the storefront:

Like the popup, users can design the Frequently Asked Questions page with the Preset, header and FAQ styles. Besides, the advanced setting for CSS customization is included to make the FAQ page fit with any theme.

To make visitors aware of the FAQ resource on your store, you can select a highlight position to display the FAQ page on the frontend: Main menu or Footer menu.

Configure FAQs integration on the frontend

Hence, they will not waste seconds finding the information or leaving the page due to impatience.

What you can expect from AVADA FAQs?

Answer queries at a glance

Customers, especially guests, tend to carefully learn the information about policies or shipping before purchasing an online item. Instead of letting them spend time finding out the answers, the AVADA FAQs app will address this issue in some seconds. Meeting their needs on time by providing helpful information or order tracking helps online stores express professional service. This might be the first step to gaining their trust.

Answer questions quickly

Reduce workloads and operation costs

This FAQs app is a smart tool that can partially replace the live chat and email system to address purchasers’ concerns immediately. With popular questions, they do not need to wait for minutes or even hours to get simple answers if it is unluckily the closing time. Additionally, the support time will be cut down in half thanks to the question decrease. Furthermore, extra expenses for customer service will be no longer the pressure on e-businesses.

Improve customer experience and boost sales

Information transparency and service profession are shortcuts to building clients’ trust and improving their shopping experiences. This is why our FAQs tool brings outstanding features to meet these requirements by helping stores solve urgent issues and instantly fulfil customers’ satisfaction. Consequently, this effort brings considerable conversion rates and rapid revenue growth to Shopify merchants.

Generate sales

Final words

To sum up, if you are looking for a simple and effective solution to reply to shoppers, don’t miss out on the AVADA FAQs app. With the smart popup and page, all issues can be addressed in the blink of an eye. This advantage gradually builds buyers’ trust and motivates them to place orders without hesitation. Experience this must-try tool and achieve a breakthrough sales increase right away.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.