How To Set Up Shopify - Aftership Integration: A Detailed Guide

Integrating Shopify with AfterShip is a game-changer for any online seller who wants to streamline its shipping and tracking processes! You can enhance customer experience, reduce support inquiries, and boost brand loyalty by ensuring your buyers stay informed every step of the way. 

In this guide, we'll walk you through the simple steps to set up Shopify and AfterShip, so you can keep your customers in the loop and deliver a seamless post-purchase experience.

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What is Aftership?

AfterShip is a powerful tracking and shipment management platform designed to help e-commerce businesses automate and streamline their post-purchase processes. It supports over 900 carriers globally and enables online stores to provide real-time shipment tracking, send automated notifications, and offer a branded tracking page.

By integrating with platforms like Shopify, AfterShip helps improve the transparency of the shipping process, which is crucial for building trust and loyalty with customers.

How Does Aftership Work With Shopify?

AfterShip works seamlessly with Shopify to enhance your store’s shipping and tracking capabilities. Here's how the integration works:

• Automated Tracking Updates: Once you integrate AfterShip with Shopify, tracking information from your Shopify orders is automatically pulled. This means you don’t have to manually input tracking numbers; AfterShip retrieves them as soon as orders are shipped.
• Real-Time Shipment Tracking: AfterShip supports over 900 carriers, allowing you to track shipments in real-time. Customers can use the tracking link in their order confirmation emails to view the latest status of their deliveries on a branded tracking page that matches your store’s design.
• Customizable Notifications: You can set up automated email or SMS notifications to keep your customers updated at every stage of the delivery process, from shipment confirmation to final delivery.
• Branded Tracking Page: AfterShip enables you to create a custom tracking page that reflects your brand. It shows shipment progress and also displays additional product recommendations or promotional banners, enhancing customer experience and providing upsell opportunities.
• Delivery Analytics: AfterShip provides detailed analytics and reports on your shipments, helping you monitor delivery performance, identify issues with carriers, and optimize your shipping processes.

How To Add Aftership To Your Shopify Store: Step-by-step

Follow these simple steps to integrate AfterShip with Shopify:

Step 1: Install the AfterShip App from the Shopify App Store

• Log into your Shopify Admin
• Search for the AfterShip app in the Shopify App Store.
• Click Install and give the app permission to install the app in your store.

Step 2: Import Shipments

AfterShip will automatically import your recent shipments from Shopify. You can also manually import shipments or set up automatic import for future orders.

Step 3: Configure Your Shipping Carriers

• AfterShip supports over 900 carriers. Go to Settings and add the carriers you use to ship your products.
• Some carriers may require additional API credentials. Add the necessary details for each carrier to ensure seamless tracking.

Step 4: Customize Your Branded Tracking Page

• You can create a custom tracking page that matches your Shopify store’s design. Go to Tracking Page section and customize the layout, colors, and logo.
• You can add banners, upsell opportunities, or promotional content to your branded tracking page to increase engagement and sales.

Step 5: Set Up Notifications

• Go to the Notifications section and enable email or SMS notifications to keep customers informed at each shipping stage.
• Personalize the email or SMS templates with your brand's voice and styling. You can configure notifications for key shipping events, such as:
  • Shipment confirmed
  • In transit
  • Out for delivery
  • Delivered

Step 6: Test the Integration

• Place a test order through your Shopify store to ensure that the AfterShip tracking integration works properly. Check that the tracking information is correctly pulled into AfterShip, and test that email or SMS notifications are sent according to your setup.
• Make sure that the branded tracking page displays your shipment details and that it’s working as expected.

Step 7: Monitor

Use AfterShip’s Analytics feature to monitor the performance of your deliveries, track carrier performance, and analyze delivery times.

Step 8: Explore Additional Features

AfterShip offers additional features like estimated delivery dates, delivery prediction, proactive support, and analytics. 

Explore these features and consider upgrading to a higher tier plan to further enhance your shipping experience and gain insights into your delivery performance.

How To Add Aftership Tracking Page to Your Shopify Store’s Navigation

Step 1: From your Aftership admin dashboard, go to Tracking pages > Page variations > Scroll down to URLs and domain section

Step 2: Select the tracking page that you want to add to your Shopify store, then click Copy URL

Step 3: Log into your Shopify store admin dashboard, then click Online Store > Navigation. Select the menu you want to add the tracking page to.

Step 4: Click Add menu item. Enter a suitable name > Paste the copied URL from Aftership.

Step 5: Click Add and Save menu

How To Insert Aftership Track Button To Shopify Store

Step 1: From your Shopify admin, click Settings > Checkout

Step 2: In the Customer contact method, uncheck Show a link for customers to track their order with Shop and click Save.

Step 3: Log in to your AfterShip account. Go to Tracking apps and turn on the toggle button in the Track order with AfterShip Button.

Now, customers will see a button to track their orders with Aftership.

Bottom Line

Setting up the Shopify - AfterShip integration is a simple yet powerful way to enhance your customers' post-purchase experience. By following the steps on how to add Aftership to Shopify store outlined in this guide, you’ll streamline your shipping operations, reduce customer inquiries, and build greater trust in your brand.