Top 5 Shopify Customer Support Apps in 2024

Are overwhelming customer inquiries slowing down your Shopify store's growth? Providing exceptional customer support is key to building trust, boosting satisfaction, and driving repeat business. 

Let us help unlock the potential of streamlined communication and efficient issue resolution with the latest collection of the top 5 Shopify customer support apps in 2024. Read on to discover the perfect tools to elevate your customer service game!

5 Best Shopify Customer Support Apps 

Reamaze Live Chat Helpdesk CRM

Reamaze is a powerful all-in-one customer support platform that combines live chat, helpdesk, and CRM functionalities. It's ideal for medium to large Shopify businesses that need to manage customer inquiries from multiple channels like email, chat, social media, and SMS in one place.

Key features

• Real-time live chat with automated responses
• Multi-channel support (email, social media, SMS)
• Integrated CRM to manage customer interactions and data
• Workflow automation for ticket management
• Detailed reporting and analytics

Pricing

• Reamaze Basic: $29/month
• Reamaze Pro: $49/month
• Reamaze Plus: $69/month
• Reamaze Custom: $899/month

SWAQ Gift Messages & Marketing

SWAQ is a unique customer support app focused on personalization through gift messages and marketing automation. It's perfect for Shopify stores looking to enhance the customer experience by offering custom gift messages and personalized marketing content.

Key features

• Add personalized gift messages at checkout
• Automated email marketing for post-purchase engagement
• Integrates with Shopify orders to track customer preferences
• Upsell opportunities through personalized marketing campaigns
• Easy-to-use dashboard for tracking messages and marketing efforts

Pricing

• This app is free to install

Chatway ‑ Live Chat Support

Chatway is a simple yet efficient live chat support tool designed for small to medium-sized Shopify stores that want to improve customer engagement. It offers a quick way for customers to get their questions answered, leading to higher conversion rates.

Key features

• Real-time live chat for instant customer communication
• Customizable chat widget to match your store’s design
• Automated welcome messages and offline modes
• Integration with Facebook Messenger and WhatsApp
• Mobile-friendly interface for on-the-go support

Pricing

• Free plan available
• Pro: $9/month

Chatty: Livechat Helpdesk, FAQ

Chatty is an advanced helpdesk and live chat tool designed for Shopify merchants who want to offer real-time support and automate responses to common customer inquiries. It’s perfect for stores that need a comprehensive FAQ section and live chat support in one package.

Key features

• Live chat with AI-powered FAQ responses
• Automated answers to frequently asked questions
• Customizable chat interface
• Ticket management system for resolving more complex issues
• Integration with Shopify’s product pages for instant customer assistance

Pricing

• This app is free to install

Shopify Inbox

Shopify Inbox is Shopify’s native customer messaging app that lets store owners manage customer conversations across different platforms, including live chat, email, and social media. It’s ideal for merchants looking for a seamless, built-in solution to manage all customer inquiries.

Key features

• Centralized inbox for all customer messages (live chat, social media, email)
• Pre-built responses to save time on common questions
• Integration with Shopify’s product catalog for product recommendations in chat
• Mobile-friendly, allowing you to respond to inquiries on the go
• Free to use for Shopify merchants

Pricing

• This app is free to install

FAQs

What are the best customer support apps for Shopify in 2024?

The top apps for Shopify customer support in 2024 include Gorgias, Zendesk, Tidio, and HelpCenter.

How do these customer support apps improve Shopify stores?

These apps offer live chat, email, and social media integrations, helping you manage customer inquiries efficiently and boost satisfaction.

Which Shopify customer support app is the easiest to set up?

Tidio is known for its user-friendly interface and quick setup, making it ideal for beginners.

Are these Shopify customer support apps affordable for small businesses?

Yes, many offer flexible pricing plans, including free tiers or affordable starter plans for small businesses.

Can I integrate these apps with other Shopify tools?

Yes, most customer support apps like Gorgias and Zendesk easily integrate with other Shopify tools and platforms for a seamless experience.

In conclusion

This article presented a selection of the top Shopify customer support apps for 2024, empowering merchants to elevate their customer service and build lasting relationships with their clientele. To ensure you select the most suitable app for your business needs, we recommend exploring free trials and demos offered by these apps, evaluating their features and functionalities within the context of your unique requirements.