Top 10 Live Chat Apps for Shopify

Providing exceptional customer support is key to growing your Shopify store, and live chat apps are one of the best tools to make that happen. They allow you to connect with customers instantly, answer questions, and solve issues in real time—all while boosting sales and building trust.

I’ve compiled a list of the top 10 live chat apps for Shopify. Each one offers unique features to help you engage with customers and improve their shopping experience. 

Let’s explore to see which app is the perfect fit for your store!

App Name	Vendor	Rating	Pricing	Image	Action
Chatty: Live Chat Helpdesk FAQ	Chatty (By Avada)	5.0/5	Free plan available. Paid plans from $14.99/month		Get App
Moose: Live Chat WhatsApp, FAQ	Moose Innovations Inc.	5.0/5	Free		Get App
Formilla Live Chat + Chatbot	Formilla.com	5.0/5	Free plan available. Paid plans from $15/month		Get App
Chatra – Live Chat & Chatbot	Roger Wilco LLC	4.9/5	Free plan available. Paid plans from $19/month		Get App
Shopify Inbox	Shopify	4.7/5	Free		Get App
BestChat – Live Chat & Chatbot	BestChat	4.7/5	Free plan available. Paid plans from $15/month		Get App
Tidio – Live Chat & AI Chatbots	Tidio LLC	4.6/5	Free plan available. Paid plans from $19/month		Get App
Reamaze – Live Chat & Helpdesk	Reamaze	4.5/5	From $29/month. Free trial available.		Get App
Gorgias – Live Chat & Helpdesk	Gorgias Inc.	4.3/5	Plans from $10/month		Get App
LiveChat: Live Chat App	TEXT	4.3/5	Plans from $24/month		Get App

Top 10 Live Chat Apps for Shopify

Chatty: Live Chat Helpdesk FAQ

Chatty: Live Chat Helpdesk FAQ offers a comprehensive solution for customer support, integrating live chat powered by AI chatbots, a customizable FAQ hub, and order-tracking features. Its user-friendly interface and seamless integration with Shopify make it an excellent choice for enhancing customer engagement.

Key features:

• Live chat: Provide instant support to engage with customers by AI assistant
• FAQs hub: Create a FAQs hub to empower customers to find answers on their own
• Beautiful chat widget: Customize chat widget to match your brand
• Order tracking: Let customers check order status on the go easily in the help center
• Mobile app: Keep track of all inbox from your devices anywhere, anytime

Rating: 5.0/5

Pricing: Free plan available. Paid plans from $14.99/month

Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ is an all-in-one customer support hub that offers instant responses via live chat, email, and social media channels like Facebook, Instagram, Messenger, and WhatsApp. It supports multiple languages with AI-powered widget translation and enhances self-service through FAQ pages and order tracking.

Key features

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
• Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
• Canned Response: Set up pre-written replies to conversations and tickets
• Multilingual self-service: Track order & search FAQ with AI-powered translation
• FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

Rating: 5.0/5

Pricing: Free

Formilla Live Chat + Chatbot

Formilla Live Chat + Chatbot provides a robust live chat platform with built-in AI automation, email support, and real-time customer insights. The app is designed for businesses seeking an affordable yet powerful customer communication tool.

Key features:

• See visitors on your site in real time and request to chat right from the app.
• Enable a chatbot to qualify leads 24/7 and market your products automatically.
• Marketing popups to promote your products in engaging ways to boost conversions.

Rating: 5.0/5

Pricing: Free plan available. Paid plans from $15/month

Chatra – Live Chat & Chatbot

Chatra — Live Chat & Chatbot is a user-friendly chat platform that allows businesses to interact with customers in real time. With group chat functionality and typing insights, Chatra improves the efficiency and quality of customer communication.

Key features:

• Live Chat with your customers from one app; desktop or mobile
• Answer messages sent through Facebook, Instagram, or email
• See who's on your website, where they are from, and what they have in their cart

Rating: 4.9/5

Pricing: Free plan available. Paid plans from $19/month

Shopify Inbox

Shopify Inbox is a free messaging tool designed to connect you with customers as they shop. This app provides live customer information, including products viewed and cart details, enabling tailored communication. You can use AI-powered instant answers and suggested replies to assist customers quickly and effectively, potentially boosting conversions by up to 69%.

Key features:

• Add chat to your store with a seamless workflow in Shopify.
• Answer questions quickly with AI-powered suggested replies.
• Quickly understand who customers are with profile and cart details.
• Send product recommendations, photos, and discounts without leaving the chat.
• Automate greetings, contact capture, and FAQs to save you and your buyers time.

Rating: 4.7/5

Pricing: Free

BestChat – Live Chat & Chatbot

BestChat - Live Chat & Chatbot is a simple and free live chat solution ideal for small businesses. It also offers AI-powered chatbot functionality for efficient customer query handling.

Key features:

• Intelligent AI chatbots learn products and orders, making chatbots smarter.
• AI-driven insights enhance data analysis and support decision-making.
• Smooth chatbot-to-agent takeover ensures seamless live chat support.
• 24/7 AI assistance chatbots handle routine queries, freeing support agents.
• Real-time Shopify integration boosts live chat and eCommerce efficiency.

Rating: 4.7/5

Pricing: Free plan available. Paid plans from $15/month

Tidio – Live Chat & AI Chatbots

Tidio - Live Chat & AI Chatbots combines live chat with AI-driven chatbots to deliver excellent customer service. This app integrates with popular platforms like Messenger and Instagram, making it easier for businesses to streamline communication and enhance customer interactions. Its intuitive interface ensures quick deployment and effective use for Shopify store owners.

Key features:

• Talk to your visitors on live chat – quickly solve problems and sell proactively
• Work alongside our Lyro AI bot to automatically solve your customers' questions
• Preview carts, check order history, and recommend products directly in the chat
• Manage and resolve customers' requests with a simple ticketing system

Rating: 4.6/5

Pricing: Free plan available. Paid plans from $19/month

Reamaze – Live Chat & Helpdesk

Reamaze Live Chat Helpdesk CRM combines live chat with robust helpdesk functionalities. It integrates seamlessly with Shopify and offers advanced tools like chatbots, FAQs, and workflows, making it ideal for e-commerce stores aiming to provide exceptional customer support.

Key features:

• Unify email, social, SMS, voice conversations for all stores in a single inbox
• Manage, modify, and create Shopify orders directly in customer support and chats
• Use AI to create replies, write FAQ articles, build chatbots, and even summarize
• Automate common tasks and patterns with data and rules to save time
• Satisfaction surveys, status pages, and push notifications to keep customers engaged

Rating: 4.5/5

Pricing: From $29/month. Free trial available.

Gorgias – Live Chat & Helpdesk

Gorgias is an all-in-one customer support app designed specifically for e-commerce. It offers seamless omnichannel support, enabling businesses to manage customer interactions across various platforms. With advanced tools like macros and revenue tracking, it simplifies and optimizes customer support operations.

Key features:

• Connect 100+ apps into Gorgias
• Automate your customer support: Easy-to-set-up AI for on-brand messaging.
• Turn shoppers into repeat customers: Increase GMV with personalized campaigns
• Create, duplicate, edit, and refund Shopify orders directly within Gorgias
• Automatically insert customer data straight from Shopify into your responses

Rating: 4.3/5

Pricing: Plans from $10/month

LiveChat: Live Chat App

LiveChat is a professional live chat solution tailored for businesses of any size. It provides advanced reporting tools and customization options, enabling users to optimize their customer support processes.

Key features:

• See what's in a customer's cart with a real-time cart preview.
• Engage shoppers with coupons, deals, and announcements.
• Send product recommendations linking to the product pages in your store.
• Check past order history and review order notes from customers.
• Integrate with the most popular messaging apps like Messenger and WhatsApp.

Rating: 4.3/5

Pricing: Plans from $24/month

Benefits of Integrating Live Chat to Your Shopify Store

• Improved Customer Engagement: Live chat enables real-time communication, creating a direct line of interaction between your store and customers. This fosters trust, enhances relationships, and increases overall customer satisfaction by addressing queries instantly.
• Higher Conversion Rates: Quick responses to customer inquiries can be the deciding factor in reducing cart abandonment and increasing sales. A live chat function ensures no customer feels ignored, especially during the critical decision-making phase.
• Cost-Effective Support: Unlike traditional phone or email support, live chat allows customer service representatives to handle multiple chats simultaneously. This boosts efficiency, reduces wait times, and minimizes operational costs.
• Valuable Insights: Live chat platforms often include analytics and reporting features. By examining customer queries and behavior, you can identify common issues, adjust your strategies, and improve your product offerings for better alignment with customer needs.
• Enhanced Brand Loyalty: Fast and personalized support leaves a lasting positive impression on customers. Providing exceptional service through live chat not only improves satisfaction but also encourages repeat purchases and long-term loyalty.
• Convenient Customer Experience: Live chat eliminates the need for customers to navigate through lengthy FAQs or wait for email responses, offering immediate and convenient solutions to their problems.

What Features to Look for in a Shopify Live Chat App

• Ease of Integration: The app should integrate seamlessly with Shopify and other platforms, such as Messenger, Instagram, or WhatsApp.
• Real-Time Messaging: Ensure the app allows for instant communication to quickly address customer queries and concerns. Real-time messaging can reduce cart abandonment and build trust.
• Mobile Compatibility: Look for apps with mobile-friendly chat interfaces or dedicated mobile apps, so you can provide support anytime, anywhere.
• Automated Chatbots: Automation features like chatbots help answer common questions, recommend products, and handle basic inquiries 24/7, even when you're offline.
• Customization: The ability to customize the chat widget's appearance (colors, branding) to match your store's design.

Bottom Line

Each Shopify live chat app on this list offers unique features tailored to different business needs, from automation and integration to personalization and analytics. Whether you're a small business or a growing brand, there’s a live chat app here to help you connect with your customers in real time, improve their shopping experience, and drive long-term loyalty. Choose the one that aligns best with your goals and budget!