Automation-
The order status page lets you view the progress of any order, from payment to delivery. Whether checking details for your records or helping a customer track their package, this page provides all the necessary updates in one place. In this guide, we’ll show you how to easily view the order status page of any order on Shopify.
Order Status Page: An Overview
The order status page on Shopify lets customers track their orders from start to finish, providing updates from payment confirmation to delivery.
When an order is placed, customers receive a link to this page via email, SMS, or the Shop app, depending on the contact information they provided at checkout. This page informs customers about their purchase progress, reducing their need to contact your store and helping improve overall satisfaction.
Why You Should Know Order Status Page
Understanding Shopify’s order status page is vital for you and your customers. Here are a few reasons why it’s important:
- Improves customer experience: Help customers track their orders in real-time, thus reducing anxiety about shipping delays or order issues.
- Reduces support inquiries: Easily check the progress of their orders without contacting your support team. This frees up your team to focus on other tasks.
- Keeps you organized: Manage which orders are being processed, shipped, or delivered, making it easier to control your store efficiently.
- Increases transparency: Providing customers with an easy way to track their orders shows that you value transparency. It builds trust, which can lead to repeat customers and positive reviews.
How to View the Order Status Page of An Order On Shopify For Desktop
- Step 1: Log into your Shopify admin and click “Orders” from the left-hand menu.
- Step 2: In the Search all orders box, type in details like the order number, receipt number (if it was created through Shopify POS), or the customer’s name or email address.
- Step 3: In the order details page, find the More actions menu at the top and click on “View order status page.”
- Step 4: You’ll be redirected to the order status page, which shows the same view your customer sees, including tracking information and order updates.
Different statuses will appear to help you and your customer track its progress.
- Confirmed: The customer places an order, but it hasn’t been shipped yet.
- In Progress: The order has been fully or partially fulfilled. It means the package is on its way to the customer.
- Shipping: The shipment has arrived in the customer’s area and is on track to be delivered soon.
- Delivered: The customer has received their package.
- Attempted Delivery: The delivery service tried to deliver the package but couldn’t. You may need to check the address details or contact the customer to find out what went wrong.
How to View the Order Status Page of An Order On Shopify For Mobile Version
It’s easy to check the order status page on your phone using the Shopify app. Follow these quick steps to see the order’s progress:
- Step 1: Open the Shopify App and tap the Orders icon
- Step 2: Find the Order by order number, customer name, or another detail
- Step 3: Tap the … (three dots) in the corner, then choose View order status page. This shows you the same order status page that your customer sees.
Bottom Line
Viewing the order status page on Shopify is quick and easy, whether you’re using a desktop or mobile device. It helps you stay updated on your orders and ensures your customers know exactly where their purchases are.
Related Posts:
