How To Change Fraud Prevention Settings on Shopify
Last updated: October 31 2024
Shopify provides built-in fraud prevention tools to keep your store secure. If you're using Shopify Payments, you can easily adjust these settings to add extra protection. In this guide, we’ll show you how to change fraud prevention settings on Shopify step-by-step, helping you manage risk and safeguard your transactions efficiently.
Step-by-step To Change Fraud Prevention Settings on Shopify
If you're using Shopify Payments, you'll benefit from enhanced fraud analysis, which runs automatically on your store transactions. However, if you need to make adjustments, here's how to change the settings:
Step 1: From your Shopify admin, go to Settings > Payments.
Step 2: In the Shopify Payments section, click Manage.
Step 3: In the Fraud Prevention section, check the options that you want to use to automatically decline charges.
Shopify Payments has two fraud filters to help protect your store:
- AVS (Address Verification System): This checks the customer's billing address and ZIP code against their credit card company's records.
- CVV (Card Verification Value): This is the 3- or 4-digit code on the back of the credit card. Asking for it helps ensure the customer has the card in hand.
You can also set Shopify to automatically decline any transaction that fails these checks. This adds an extra layer of security, but keep in mind that not all banks support AVS and CVV.
If a bank doesn't support them, the order will still go through, but the check won't be used in fraud analysis. Also, saved card information (like with Shop Pay) doesn't store the CVV, so those transactions will bypass CVV verification.
Note: Fraud prevention isn't available for Shopify Payments in France.
Step 4: Click Save.
FAQs
What are the different fraud prevention filters available?
Shopify offers various filters, such as AVS checks, CVV verification. You can enable or disable these filters based on your risk tolerance and business needs.
How do I mark an order as high-risk or legitimate?
You can manually review and mark orders as "High risk" or "Mark as legitimate" based on your assessment of the order details and any potential fraud indicators.
Can I customize the fraud analysis settings for specific payment methods?
Yes, you can adjust the fraud prevention filters and actions for different payment methods individually.
What happens if an order is flagged as high-risk?
You can choose to automatically cancel high-risk orders, manually review them before fulfillment, or take other actions based on your preferences.
How can I prevent legitimate orders from being flagged as high-risk?
You can add trusted customer IP addresses or email domains to a whitelist to prevent their orders from being flagged.
Can I use third-party fraud prevention apps with Shopify?
Yes, Shopify integrates with several third-party fraud prevention apps that offer additional features and advanced fraud detection capabilities.
Bottom Line
By adjusting Shopify fraud prevention settings, you can better protect your business from fraudulent transactions. Remember, keeping your payment settings updated is key to minimizing risks and ensuring smooth operations.
Related Posts: