Flexibility is key when it comes to managing customer orders. There are instances when you might need to issue a partial refund on a Shopify order – perhaps a customer returned only some items, or there was an issue with a specific product. This guide will walk you through the step-by-step process of refunding part of an order on Shopify, ensuring a seamless experience for you and your customer.

Refunding Orders: An Overview

In your Shopify admin, you can refund either an entire order or part of it. When you issue a refund, the payment is returned to the customer. You can process a refund without creating a return, but once a refund is issued, a return can’t be made. In some cases, you can also cancel the order before issuing the refund.

During the refund process, you have the option to restock items and notify the customer via email.

To refund orders, you must be the store owner or have the “Orders > Refund” permission. Refunds can only be sent to the original payment method. If the customer no longer has access to that payment method, they will need to contact their bank or payment provider to retrieve the funds.

How to Refund Part of an Order on Shopify: A Detailed Guide

Step 1: Go to Orders

First, log in to your Shopify admin and click “Orders” from the menu. Here, choose the order you want to refund and click on it to see the details. 

Step 2: Click Refund

In the order details, click the “Refund” button to get started.

Step 3: Choose What to Refund

Enter how many of each item you want to refund. If you don’t know a specific quantity, leave “O” for its quantity.

Step 4: Restock Items (Optional)

Shopify automatically restocks the items you’re refunding. If you don’t want that, deselect the “Restock items as “option.

Step 5: Add a Refund Reason (Optional)

Enter a reason for the refund in the Reason for refund section. This reason is for your internal records and will not be visible to the customer.

Step 6: Send (or Skip) a Notification to the Customer

By default, Shopify will send a notification to your customer when you issue a refund. If you don’t want to notify them, simply deselect the option “Send a notification to the customer.”

Step 7: Issue the Refund

Finally, click “Refund” to finish up, and the order status will change to Partially refunded.

How to Refund Part of an Order on Shopify on Mobile Version

• Step 1: Open the Shopify app and tap on “Orders.” Select the order you want to refund.
• Step 2: Tap the “…” button at the top of the orders details section 
• Step 3: Enter the quantity of each item you want to refund. Any products with a quantity set to “0” aren’t refunded.
• Step 4: If you prefer to restock items manually, uncheck the “Restock items” option. This is selected by default if you track inventory. 
• Step 5: Enter the shipping amount you want to refund.
• Step 6: If applicable, choose whether to refund duties, import taxes, and additional fees.
• Step 7: Provide a reason for the refund, which won’t be visible to the customer.
• Step 8: Uncheck “Send a notification to the customer” if you don’t want an email sent.
• Step 9: Tap “Refund” to finalize the refund for the selected items.

Bottom Line

Shopify makes it easy to process partial refunds, allowing you to offer flexible customer service and keep a positive experience. Whether you’re using the Shopify admin or the mobile version, the process is straightforward and efficient. Remember, clear communication with your customers throughout the refund process is key to building trust and ensuring satisfaction. 

FAQs

Can I refund a partial order on Shopify?

Yes, you can refund part of an order on Shopify. Just select the items or quantities you want to refund in the order details, and issue a partial refund.

How do I refund a certain amount on Shopify?

To refund a specific amount, go to the Order, click “Refund,” and enter the amount or quantity you want to refund. You can adjust shipping and taxes if needed.

What is the difference between refund and return on Shopify?

A refund gives money back to the customer, while a return is when the customer sends the product back to you. You can process both within Shopify if needed.

How do I cancel and refund an order on Shopify?

Go to the order you want to cancel, click “More actions,” select “Cancel order,” and then process a refund for the amount you want to return to the customer.

Related Posts:

• How to Cancel an Order on Shopify: A Step-By-Step Guide
• How to Refund An Order on Shopify
• How to Refund an Entire Order on Shopify – A Complete Guide
• How to Disable Order Refund Notification on Shopify
• How to refund shipping on Shopify