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How to Reactivate a Staff Account on Shopify

Last updated: October 21 2024

Written and researched by experts at Avada Learn more about our methodology

Reactivating a staff account in your Shopify store allows you to quickly restore access for team members. In this guide, I’ll walk you through the straightforward steps to reactivate a staff account on Shopify, ensuring that your team member(s) can seamlessly return to their tasks. Let’s get started!

How to Reactivate a Staff Account on Shopify

Step 1: Access Users and Permissions

  • Log in to your Shopify admin as the store owner.
  • From the left-hand menu, go to Settings.
  • Select Users and permissions.
Access Users and Permissions

Step 2: Locate the Deactivated Account

  • In the Staff accounts section, scroll down to the Suspended staff section.
  • Find the staff member you want to reactivate. Click on the name of that staff.
Locate the Deactivated Account

Step 3: Reactivate the Account

  • Under the Manage staff access section, you need to click on the Reactivate button to proceed.
Reactivate the Account

Step 4: Save changes

  • Click the Save button to finish the process.
Save changes

Important Notes:

  • Only deactivated accounts can be reactivated. Deleted accounts cannot be recovered.
  • Reactivating an account will restore all of the staff member's previous permissions and access levels.
  • If you need to modify their permissions, you can do so after reactivating the account by editing their profile.

FAQs

1. Can I reactivate a staff account that I deleted on Shopify?

No, once a staff account is deleted, it cannot be reactivated. You'll need to create a new staff account and reassign any necessary permissions.

2. Will reactivating a staff account restore their previous access and permissions?

Yes, reactivating a staff account will restore their previously assigned permissions and access levels within your Shopify store.

3. Is there a time limit for reactivating a deactivated staff account on Shopify?

No, there's no specific time limit for reactivating a deactivated staff account. You can reactivate it whenever you need to reinstate the staff member's access.

4. What happens if I reactivate a staff account and then realize I need to modify their permissions?

You can easily edit a staff member's permissions even after reactivating their account. Simply navigate to their profile in the "Users and permissions" section and adjust their access levels as needed.

5. Can I reactivate multiple staff accounts at once on Shopify?

Currently, Shopify's admin interface only allows you to reactivate one staff account at a time. You'll need to repeat the reactivation process for each individual account.

In conclusion

You have just explored the detailed steps to reactivate a staff account as easily as possible. By following these steps, you can maintain an efficient workflow and keep your store running smoothly. Remember that only deactivated accounts can be reactivated, and you can always adjust permissions afterward if needed.

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Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.