Shopify’s automated shipping update notifications keep customers informed about their order’s journey. However, there may be instances where you prefer to handle shipping communication directly or you’re using a third-party app that already provides tracking updates.

Let’s explore how to disable shipping update notifications in this article 

Step-by-step Guide to Disable Shipping Update Notification on Shopify

To disable shipping update notifications on Shopify, follow these steps:

• Step 1. In your Shopify admin, go to Orders. Click the order you want to fulfill.

• Step 2. Click Fullfill items.

• Step 3. Enter your tracking details. Uncheck Notify customer of shipment.

• Step 4: Click Fulfill items

FAQs

How do I disable shipping notifications for specific customers? 

Shopify does not offer the built-in ability to disable shipping notifications for individual customers. The settings you adjust will apply to all orders and customers universally. For more granular control, you might need to use a third-party app or custom coding that provides more specific notification management.

Will disabling shipping notifications affect the “Order Confirmation” email? 

No, disabling shipping notifications will not impact the “Order Confirmation” email. The “Order Confirmation” email is a separate notification that confirms the purchase and payment details. Disabling shipping notifications only stops updates related to the shipping process, such as when an order is shipped or out for delivery.

Can I disable shipping notifications only for orders fulfilled by a specific shipping service? 

Shopify’s default settings do not allow you to disable notifications based on the shipping service used. If you want to manage notifications based on shipping service or carrier, you might need a third-party app that offers more detailed notification settings or consider custom development to achieve this level of control.

If I disable shipping notifications, will tracking information still be available to customers? 

Yes, disabling shipping notifications does not remove tracking information from your store. Customers can still access tracking information through their account on your Shopify store or by visiting the order status page. If tracking is provided by a third-party service, customers will be able to view their tracking details as long as the integration remains active.

Can I disable shipping notifications for certain order statuses? 

Shopify does not provide built-in functionality to disable notifications based on specific order statuses, such as “Partially Fulfilled” or “Fulfilled.” When you disable shipping notifications, it affects all shipping updates irrespective of the order status. To handle specific order statuses differently, you might need a third-party app or custom code to tailor notifications to your needs.

Final Thought

Disabling shipping update notifications on Shopify gives you greater control over customer communications. Whether you choose to disable notifications on a per-order basis or explore third-party apps for more advanced control, ensure you have a clear strategy for keeping customers informed about their shipments.

Related Posts:

• How to create a new shipping zone on Shopify?
• Disable shipping for digital products on Shopify?