AutomationDisable Shipping for Digital Product
Last updated: November 06 2024
CEO
Shipping options are turned on by default in Shopify, which makes sense for most physical products. But if you’re selling digital goods, like ebooks or software downloads, you need to disable shipping to avoid causing confusion and extra fees for customers.
In this guide, we’ll show you how to disable shipping for digital products on Shopify. Let’s delve into the step-by-step process across different devices!
Step-by-Step Guide to Disable Shipping for a Digital Product
Desktop
Disabling shipping for a digital product on your desktop is straightforward:
Step 1: From your Shopify admin dashboard, go to Products
Step 2: Find and click on the digital product you want to modify
Step 3: Scroll down to the Shipping.
Step 4: Uncheck the box This is a physical product.
Step 5: Click Save at the top right of the page.
iPhone, Android
The steps for iPhone and Android are the same as those for your PC.
Step 1: Open the Shopify app and tap Products > All products
Step 2: Select the digital product you wish to modify.
Step 3: Scroll to find the Shipping section.
Step 4: Turn off the Physical product toggle.
Step 5: Tap on the tick in the top right corner to apply the changes.
Disable Shipping For Digital Products In Bulk
If you have multiple digital products, you can save time by disabling shipping in bulk:
Step 1: Select the digital products you want to modify.
Step 2: Click Bulk edit at the top of the product list.
Step 3: Click Column, scroll to the Shipping section and tick all the boxes
Step 4: Choose the Physical products columns and uncheck the boxes
Step 5: Click Save at the top right of the page.
How to Suspend a Shipping Rate
If you prefer not to display any shipping rates to your customers, Shopify allows you to temporarily suspend shipping rates. Here’s how:
Step 1: Go to Settings > Shipping and delivery.
Step 2: Click the shipping profile you want to edit.
Step 3: Find the shipping zone with the rate to suspend. Click Edit rates.
Step 4: Set the minimum price and maximum price to 0 and click Done
Step 5: Click Save to apply your changes
Bottom Line
Disabling shipping for digital products on Shopify prevents confusion, eliminates accidental charges, and streamlines the checkout process. Now you know the steps, let’s do it on your Shopify store!
FAQs
1. Contact the customer and explain the situation.
2. Quickly process a refund for the shipping charge
3. Update your product settings to prevent future occurrences.
- Taxes: Digital products may be subject to different tax rules depending on your location and the customer's location.
- Download limits: Consider setting download limits to prevent unauthorized sharing.
- Email delivery: Ensure your email delivery system is reliable for sending download links or digital files.
- File size limits: Be aware of any file size restrictions for digital products on your Shopify plan.
- Licensing and Copyright: If you're selling digital products created by others, ensure you have the necessary licenses and permissions to do so.
- Terms of service: Update your store's terms of service to include policies specific to digital products, such as refunds and usage rights.
