AutomationShopify automatically sends shipping confirmation emails, which keeps customers informed. But for some, it can feel like too many emails.
The good news is that you can turn off specific shipping notifications, including the shipping confirmation one. This guide will show you how to do it!
A Step-by-step Guide To Disable Shipping Confirmation Notification
The shipping confirmation notification is automatically sent to customers when their order is shipped. Here’s how you can turn it off for specific orders:
1. From your Shopify admin dashboard, go to Orders to view all incoming orders.
2. Find the order you want to fulfill and disable the shipping confirmation for. Click the Order Number to access the order details.
3. On the order details page, click the Fulfill button to start the fulfillment process.
4. At the fulfill item details page:
- Fill out all necessary fulfillment information, such as tracking number and carrier details.
- Scroll down to the Send shipment details to your customer now checkbox and uncheck this option to prevent the notification email from being sent.
5. Click Fulfill item to finish processing the order without sending the shipping confirmation.
FAQs
Why would I want to disable shipping confirmation notifications?
Disabling shipping confirmation notifications can be useful if you prefer to communicate shipping details manually or if you’re experiencing delays and don’t want customers to receive automated updates that may not be accurate.
Are there any drawbacks to disabling shipping confirmation notifications?
Yes, the potential drawbacks include:
- Lack of Automatic Updates: Customers may not receive timely information about their shipment, which could lead to uncertainty.
- Increased Customer Inquiries: Without automatic notifications, customers might reach out more frequently for updates.
What steps can I take to keep customers informed without automatic notifications?
To keep customers informed without relying on automatic notifications, consider the following strategies:
- Send Personalized Emails: Provide updates directly to customers as needed.
- Update Customers Through Your Website: Use order tracking features or a customer portal for real-time updates.
- Utilize SMS Notifications: If available, consider using SMS for more immediate updates.
How can disabling this notification impact customer satisfaction?
The impact depends on your communication strategy. If you provide timely updates through other means, customers may still feel informed and satisfied. However, lack of communication could lead to frustration.
Can I customize the content of the shipping confirmation notification if I decide to keep it?
Yes, you can customize the content of shipping confirmation emails in your Shopify settings to reflect your brand voice better and provide additional information.
Final Thought
Disabling Shopify shipping confirmation notifications is easy, and it can help reduce unnecessary emails while giving you more control over customer communication. Just remember to keep customers informed through alternative methods to ensure they stay updated and satisfied throughout their purchase journey.
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