How to Disable a Gift Card on Shopify

Deactivating a gift card on Shopify can be an essential step for store owners who want to control or manage the availability of their gift card products. Whether you’re looking to stop or retire gift card sales entirely temporarily, Shopify offers easy-to-use features that deactivate gift cards without affecting other store operations.

In this guide, we’ll walk you through the simple process of disabling a gift card on your Shopify store, helping you maintain flexibility in your product offerings and enhance customer management.

Steps to Deactivate a Gift Card on Shopify 

Step 1: Access Your Shopify Admin Dashboard

Start by logging into your Shopify admin. Once logged in, navigate to the main dashboard, where you manage all aspects of your store.

Step 2: Go to the Product Sections

On the left-hand menu of your admin dashboard, click on the “Products” tab. This will take you to where your store’s products, including gift cards, are listed.

Step 3: Access the Gift Cards Section

In the Products page, locate and click “Gift cards” to manage your store’s gift card products.

Step 4: Select the Specific Gift Card to Deactivate

Browse through the list of available gift cards and click on the listing for the specific gift card you want to deactivate. This opens up the product details page, where you can manage settings related to that particular gift card.

Step 5: Deactivate the Gift Card

Once inside the selected gift card’s details page, locate and click the “Deactivate” button.

Confirm to deactivate the gift card on Shopify. 

Managing Active Gift Cards After Deactivation

Once a gift card is deactivated on Shopify, it’s essential to manage the active gift cards issued before the deactivation. Here’s how to effectively manage these active gift cards:

1. Existing Gift Cards Remain Valid

• Even after you deactivate a gift card product, any gift cards that were issued before deactivation remain valid. Customers will still be able to use these gift cards for purchases in your store, provided there’s a balance remaining.
• You can track these gift cards in your Shopify admin under the “Gift Cards” section. This includes the details of issued cards, including remaining balances and expiry dates.

2. Monitor Gift Card Usage

• Regularly monitor the gift card report in your Shopify admin to stay informed about active gift cards. This report provides insights into which gift cards are still active, the remaining balances, and whether any have expired.
• Keeping an eye on this will help you manage cash flow and ensure customer satisfaction by ensuring no issues with redeeming these cards.

3. Communicate With Customers (if Necessary)

• If you decide to temporarily deactivate gift cards, it may be a good idea to inform customers who still hold active gift cards, reassuring them that their cards will remain valid.
• Clear communication helps avoid confusion, especially if you plan to reinstate gift cards later or run a promotional event related to gift cards.

4. Handle Special Situations

• If a customer has issues with redeeming their gift card (e.g., technical errors or misunderstanding after deactivation), you can manually adjust or reissue gift cards from the “Gift Cards” section in Shopify.
• Shopify also allows you to view individual gift card histories, so you can easily troubleshoot or resolve any discrepancies.

In Conclusion

So that’s how you disable a gift card on Shopify. Before doing it, do remember that disabling gift cards is permanent. You can manipulate the same way when you have more than one gift card that wants to be disabled

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• Add a New Gift Card Product Denomination on Shopify