How to Change Your Store's Internal Email Address on Shopify

Keeping your Shopify account’s email address up to date is important for receiving essential notifications about your store. If you need to change your internal email address, this guide will show you how to do it step by step, both on desktop and mobile. Follow these instructions to ensure that your account information is accurate and secure.

How to Change Your Store's Internal Email Address on Shopify

Step 1: Access General Settings

• Log in to your Shopify admin.
• Click on "Settings" in the bottom left corner.
• Select "Users and permissions" from the list.

Step 2: Proceed to the email updating section

• Click on the name of your ownership.

• Click on the View account settings button.

• Click the Update button in the Email area to update a new email address.

Step 3: Verify New Email

• Verify your current email address to proceed.

• After verifying your email, you can enter the new email you would like to change to. You are likely to receive a verification email to confirm the process.

Notes:

• This changes the email Shopify uses to contact you about your account, NOT the customer-facing email on your store.
• If you don't receive the verification email, check your spam folder.
• If you are still having trouble, reach out to Shopify Support.

Bonus: Changing the store’s internal Email Address on mobile

Step 1: Open the Shopify App

• Launch the Shopify app on your mobile device.

Step 2: Navigate to Settings

• Tap the Store icon on the bottom navigation bar.
• Then, tap Settings.

Step 3: Access Account Settings

• In the Store settings section, tap Users and permissions.
• Under Store owner, tap your name.
• Tap View account settings.

Step 4: Log In (If Prompted)

• You might be asked to log in to your Shopify account again for security.

Step 5: Update Email

• In the Details section, tap Update.
• Enter your current password and tap Next.
• In the New email field, enter the new email address you want to use.
• Tap Change email.

Step 6: Verify Email

• Check your inbox for a verification email from Shopify.
• Click the link in the email to confirm the change.

FAQs

Why might I need to change my Shopify store's internal email address?

You might need to change your internal email address if you switch to a new primary email account, want to consolidate communications, or if your current email is no longer accessible.

Will changing my internal email affect any automated Shopify notifications sent to customers?

No, changing your internal email only affects emails sent to you as the store owner. Customer notifications will continue to use the email address specified in your notification settings.

Can I change the internal email address for multiple Shopify stores at once?

No, you need to change the internal email address for each Shopify store individually through their respective admin settings.

I've changed my internal email, but I'm not receiving any Shopify notifications. What's wrong?

Double-check that you've verified the new email address through the verification link sent by Shopify. Also, make sure your notification settings are configured correctly to send emails to the new address.

Can I use a custom domain email address (e.g., [email address removed]) as my internal Shopify email?

While you can use a custom domain email for customer-facing communication, Shopify recommends using a generic email address for your internal email to avoid potential deliverability issues and ensure you receive important notifications.

In conclusion

This article provides an easy guide to updating your Shopify store’s internal email address. With these easy steps, you can quickly keep your account information up-to-date, ensuring you never miss important notifications.

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