Shopify’s two-step authentication adds an extra layer of security to your store’s admin, protecting your valuable business data. While this is a crucial security measure, it’s important to keep your backup phone number up-to-date in case you lose access to your primary authentication method.

In this guide, we’ll walk you through the simple steps to change your backup phone number for two-step authentication on Shopify, ensuring a smooth recovery process should the need arise.

Step-By-Step Guide To Update Your Phone Number For Two-Step Authentication Using SMS Text Messages In Shopify

If you need to change your backup phone number to receive authentication codes, follow this guide.

Step 1: From your Shopify admin, click on your profile icon in the top-right corner of the screen.

Step 2: Select Manage account from the dropdown menu.

Step 3: In the left sidebar, click Security.

Step 4: Scroll down to find Two-step authentication and Backup methods section.

Step 5: Click Remove next to the old phone number, as Shopify only allow for 1 backup phone number.

Step 6: To add a new phone number, click Add another method

Step 7: Verify your action by entering your password

Step 8: Choose SMS Delivery from the dropdown menu.

Step 9: Input your new phone number and click Send authentication code

Step 10: Shopify will send a verification code to the new number via SMS. Enter the code in the designated field to confirm.

Step 9: Once your phone number is verified, click Turn on to finalize the update.

Bottom Line

Maintaining an up-to-date backup phone number for two-step authentication is a simple yet crucial step in safeguarding your Shopify store’s security. By following these straightforward steps, you can ensure a smooth recovery process in case you lose access to your primary authentication method.

FAQs

How often should I update my backup phone number?

You should update your backup phone number whenever you change your personal phone number or if you suspect any security issues.

What happens if I enter the wrong verification code?

You will typically have multiple attempts to enter the correct code. If you consistently enter incorrect codes, you may be temporarily locked out and should contact Shopify support.

What if I don’t receive the SMS code when adding a new backup number?

Double-check that you entered the correct phone number and country code. If the issue persists, try resending the code or contact Shopify support for assistance.

Can I use a landline as my backup phone number?

No, Shopify’s two-step authentication requires a mobile phone number for SMS delivery.

Can I add multiple backup phone numbers?

Currently, Shopify allows only one backup phone number for two-step authentication.

What should I do if I lose access to both my primary and backup phone numbers?

Use your recovery codes to log in to your Shopify admin. If you’ve lost your recovery codes, contact Shopify support for assistance.

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