Cancel Order
Last updated: October 07 2024
If you run a Shopify store, there is a high chance that you have to cancel an order at least once. Whether it’s due to a customer’s change of mind, stock issues, or a mistaken order, knowing how to cancel an order efficiently is essential for maintaining a smooth operation.
In this guide, we’ll walk you through the step-by-step process of canceling an order on Shopify, ensuring you understand every detail to manage your store effectively.
How to cancel an order on Shopify: A Step-by-Step Guide
Follow our detailed guide below to help you easily cancel an order on Shopify:
Step 1: Select the Order
- In Shopify Admin, go to the Orders section from the left menu.
- Find and select the order you want to cancel.
Step 2: Cancel Order
- On the order screen, click on More Actions in the top-right corner.
- Choose Cancel Order from the dropdown menu.
Step 3: Confirm Order Cancellation
A confirmation pop-up will appear. Here, you can choose to:
- Refund the payment now or later.
- Restock the items from the order.
- Select a reason for cancellation.
- Notify the customer by ticking the notification box.
Finally, click Cancel Order to confirm.
After canceling the order, you’ll still see it in Shopify, but it will be marked with a strike-through in the Orders list. The order status will update based on the refund option you chose, and the customer will see the status as “Order has been canceled” on their end.
If you need to issue partial refunds later, you can follow the same steps to complete them. Be careful with refunds, as they cannot be undone!
When to Cancel an Order on Shopify?
As a store owner, there are several scenarios where you might need to cancel an order:
- Customer requests: Sometimes, customers change their minds or make accidental purchases. If a customer contacts you to cancel an order, you’ll need to handle it promptly.
- Out-of-stock items: If an item becomes unexpectedly out of stock after an order is placed, you’ll likely want to cancel it.
- Fraudulent orders: If you suspect an order is fraudulent or suspicious, canceling it is a prudent step.
- Shipping issues: Delays or problems with shipping may also lead to order cancellations. If an order can’t be delivered on time or if there’s an issue with the shipping address, canceling the order and communicating with the customer might be necessary.
- Other unforeseen circumstances: There may be other unexpected reasons, such as supplier issues or technical errors, that make it impossible to fulfill an order. In these cases, canceling the order may be unavoidable.
Remember, communication with your customer is key. If you cancel an order, promptly notify the buyer and explain the reason. Transparency builds trust!
Managing Shopify Inventory after Cancellation
Why updating inventory matters after Cancellation:
- Avoid Selling Ghost Products: Imagine a customer browsing your store, excitedly clicking “Buy Now,” only to receive a notification that their dream product is out of stock. Updating inventory ensures you don’t accidentally sell products that exist only in the realm of imagination.
- Accurate Records for Future Sales: If you want to maintain accurate inventory records and ensure that those unicorn-shaped coffee mugs will be available for purchase next week, updating is your superhero cape.
How can you restock items after Cancellation
#1 - Restocking Manually on Shopify
To manually restock items on Shopify after canceling an order or for any other reason, follow these steps:
- From your Shopify admin, go to Orders.
- Click the order that you want to restock or create a new one by choosing Create Order.
- Click Fulfill item.
- Enter the number of items in order to restock. Then click Fulfill item.
- Once finished, you can scroll down to see the update.
#2 - Setting Up Automatic Restocking
To set up automatic restocking in Shopify, you’ll need to enable inventory tracking and set up a system to automatically update stock levels when returns are processed or orders are canceled. Here’s how you can do it:
- Go to the Shopify admin panel > Products > Inventory
- Choose the goods you wish to replenish > Enter the quantities of stocks. You can also choose the reason for those quantities.
- Save change.
FAQs
In conclusion
Canceling an order on Shopify is a straightforward process when you know the steps. By following this guide, you can ensure that cancellations are handled efficiently, minimizing any negative impact on your business. Remember to follow our latest blogs for more interesting tips & tricks to manage your Shopify store better off!