Shopify’s Timeline is a powerful tool for internal communication and collaboration, allowing you to leave comments on orders, customers, and more. This guide will show you how to add comments to the Timeline and use emojis, so you and your staff can stay organized and informed without relying on memory or direct communication.

What is Shopify Timeline?

The Timeline on Shopify is like a communication log for your orders, customers, and products. Early on, I found it invaluable for tracking updates and leaving notes for my team about specific orders. It’s particularly helpful when multiple people work on the same store, as it keeps everyone in the loop and prevents miscommunications.

How to add comments to Timeline on Shopify

Step 1: Access the Timeline:

• Log in to your Shopify admin.
• Navigate to the specific section where you want to add a comment (Orders, Draft Orders, Customers, or Transfers).

• Select the specific order, draft order, customer, or transfer you want to comment on.
• Scroll down to the “Timeline” section.

Step 2. Enter Your Comment:

• Click on the “Leave a comment” box.
• Type your comment.
• You can use @ to mention a staff member or link to other orders, customers, or products within your comment.

1. Orders/ Draft Orders

2. Customers

Step 3. Post the Comment:

• Click the “Post” button (often represented by a paper airplane icon) to add your comment to the timeline.

How to apply Emojis to Timeline on Shopify

Adding emojis to your Shopify timeline is a straightforward way to make your communication more expressive and engaging. Here is a quick guide on how to do it:

Step 1. Proceed to the Timeline section

Go to your Shopify admin, and navigate to the specific order, draft order, customer, or transfer where you want to add a comment. Then scroll down to the “Timeline” section.

Step 2. Click the Emoji button

When typing the comment, click the ☺ button emojis in the textbox to add the appropriate emoji.

Step 3. Choose the Emoji

Choose the emoji by your own feelings. This will show a little emotion of you to the comment.

You also have another choice to add the emoji to the comment by entering the emoji name along with the colons such as the following photo.

FAQs

Conclusion

After reading the article, we hope that you have clearly understood the role of Shopify Timeline and the different ways to customize it to support your store management effectively. Feel free to leave comments below if you have any questions related to this topic or any other topics about Shopify and eCommerce.