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Activate Custom Fulfillment Service

Sam|
September 15, 2025|
4 min read
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On the Shopify platform, there are many fulfillment services such as Amazon, Webgistix or Shipwire. However, you can also activate a custom fulfillment service and use it on your store, just like how you activate Shipwire. To help you understand how to actually do it, I have prepared some steps down here.

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How to Activate a Custom Fulfillment Service

Step 1: Choose Shipping

The first thing you need to do is log in to your Shopify account. You will see the Setting section in the bottom left corner of the screen. In this section, choose Shipping which is between the Checkout and Taxes section.

To activate a custom fulfillment service on Desktop 1

Step 2: Click Add dropshipping service

In the Shipping details screen, scroll down, and you will see the Dropshipping and fulfillment services at the bottom of the page. Afterward, click Add dropshipping services to activate a service. In case you have already added ones, and now you want to add another, you can click on the Manage services button instead.

To activate a custom fulfillment service on Desktop 2

Step 3: Click Add custom fulfillment service

In the Fulfillment and dropshipping screen, when scrolling down to the bottom of the page, you will see the Custom order fulfillment section. Click on the Add custom fulfillment service which is on the left side of the screen.

To activate a custom fulfillment service on Desktop 3

Step 4: Enter service details

In this step, a small dialog will appear, you will need to enter the information about the title of your custom fulfillment provider and the email address of them.

To activate a custom fulfillment service on Desktop 4

Step 5: Click Add fulfillment service

After entering all the necessary information, you need to click Add fulfillment service to save the details you have entered.

To activate a custom fulfillment service on Desktop 5

To activate a custom fulfillment service on iPhone (Click here)

  • Step 1: Choose Setting

    The first thing you will have to do is opening the Shopify app on your phone. Afterward, you tap Store. In the store section, tap on the Setting button.

  • Step 2: Tap Shipping

    In the second step, scroll down to the Store settings section. Under that section, tap Shipping which is between the Checkout and Taxes option.

  • Step 3: Tap Add dropshipping service

    In the Shipping details screen, scroll down, and you will see the Dropshipping and fulfillment services at the bottom of the page. Afterward, tap Add dropshipping services to activate a service. In case you have already added ones, and now you want to add another, you can tap on the Manage services button instead.

  • Step 4: Tap Add custom fulfillment service

    In the Fulfillment and dropshipping screen, when scrolling down to the bottom of the page, you will see the Custom order fulfillment section. Tap on the Add custom fulfillment service.

  • Step 5: Enter details

    In this step, a small dialog will appear, you will need to enter the information about the title of your custom fulfillment provider and the email address of them.

  • Step 6: Tap Add fulfillment service

    After entering all the necessary information, you need to tap Add fulfillment service to save the details you have entered.

To activate a custom fulfillment service on Android (Click here)

  • Step 1: Choose Setting

    The first thing you will have to do is opening the Shopify app on your phone. Afterward, you tap Store. In the store section, tap on the Setting button.

    To activate a custom fulfillment service on Android 1

  • Step 2: Tap Shipping

    In the second step, scroll down to the Store settings section. Under that section, tap Shipping which is between the Checkout and Taxes option.

    To activate a custom fulfillment service on Android 2

  • Step 3: Tap Add dropshipping service

    In the Shipping details screen, scroll down, and you will see the Dropshipping and fulfillment services at the bottom of the page. Afterward, tap Add dropshipping services to activate a service. In case you have already added ones, and now you want to add another, you can tap on the Manage services button instead.

    To activate a custom fulfillment service on Android 3

  • Step 4: Tap Add custom fulfillment service

    In the Fulfillment and dropshipping screen, when scrolling down to the bottom of the page, you will see the Custom order fulfillment section. Tap on the Add custom fulfillment service.

    To activate a custom fulfillment service on Android 4

  • Step 5: Enter details

    In this step, a small dialog will appear, you will need to enter the information about the title of your custom fulfillment provider and the email address of them.

    To activate a custom fulfillment service on Android 5

  • Step 6: Tap Add fulfillment service

    After entering all the necessary information, you need to tap Add fulfillment service to save the details you have entered.

    To activate a custom fulfillment service on Android 6

Conclusion

The above information is the tutorial on How to Activate Custom Fulfillment Service on Shopify. I hope that this instruction will support you and your crew when using the customer services. For further information, check out our other posts about adding and managing domains.

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Vietnam. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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