How To Cancel Constant Contact On Shopify

If you’re paying for Constant Contact on your Shopify store but not really using it, you’re basically throwing money away. This article will show you exactly how to cancel Constant Contact on Shopify in a few simple steps. After reading this, you’ll be able to stop that unnecessary subscription and save some cash, which I know everyone can appreciate.

What Is Constant Contact?

Constant Contact is one of the most powerful tools that can help you send bulk emails to your customers all at once. It’s perfect for businesses that don’t make much stuff for customers and want to send emails occasionally.

The good part is that they give you tips and ideas, templates to make emails look nice, a way to find mistakes, and a neat way to keep all your contacts organized. 

Why to Cancel Constant Contact On Shopify?

While there are some excellent things about Constant Contact, it might not give you all the services you need, especially if you’re doing a lot of marketing on different online platforms. Here are some main reasons why you should cancel the Constant Contact subscription on your Shopify store:

How to Cancel Constant Contact on Shopify: A Detailed Step Guide

At times, it becomes evident that cancellation is the right decision. If the service isn’t matching your needs, suspending the account might not be practical. Canceling allows you to explore other options without any restrictions.

Here are the instructions for canceling Constant Contact, as provided on its official website:

💎Option 1: Log In to Constant Contact

If you’re looking to learn how to cancel Constant Contact online, follow these steps:

1. Start by logging into your Constant Contact account.
2. Next, click on your profile name and choose My Account from the dropdown menu.
3. Click Billing, which is the second from the left.
4. Scroll down to the “Cancel Account” box.
5. Click Cancel My Account to continue.
6. Choose the reason for canceling your account, then click “continue to cancel account” at the bottom right.
7. Click the “Cancel account” button again in the “We’d like another chance to make it work” section.

💎Option 2: Contact the Billing Team

You can contact the billing team directly if you’d rather have a conversation. This might be because you have questions or prefer handling things over the phone.

Before making the call, ensure you have your account username and the reason for canceling. They’ll likely ask for these details. You can find the phone numbers on Constant Contact’s website:

• For the US & Canada (toll-free): 855-229-5506
• For the UK (toll-free): 0808-234-0945
• For outside the US & Canada: +1 781-472-8120

Remember, they won’t pressure you to stick around, but they might ask for feedback about the service.

Request an Account Closure

If you prefer canceling over the phone, follow these steps for a smooth experience:

1. Turn Off Automatic Renewal: Make sure your account’s automatic payment renewal option is switched off.
2. Export Your Data: Before you call, save your contact list, past campaigns, and anything else you need.
3. Prepare Your Info: Have your email address or login details ready (not your password).
4. Call During Business Hours: Call them during their business hours in Eastern Standard Time (EST).
5. Communicate Clearly: If you speak with an automated assistant first, clearly state your intention to cancel and the reason.
6. Talk to Billing Team: You’ll be connected to a billing team member who will also ask similar questions.
7. Refund Eligibility: If you’re eligible for a refund (provided you must cancel within 30 days of Constant Contact’s start date), ask for it
8. Decline Special Offers: If you’re sure about canceling, decline any special offers to stay as a customer.
9. Confirm Closure Date: Verify when your account will close immediately or at the next billing cycle.
10. Confirmation: They should confirm that your account has been successfully canceled.

❗❗❗Reminder: Receive Email Confirmation

After you cancel your Constant Contact account, you’ll get an email confirmation within 24 hours. This email will let you know the date when your cancellation takes effect.

If you cancel within Constant Contact’s 30-day money-back guarantee period, your account will be closed immediately. If you cancel after 30 days, your account will continue working until the date of cancellation mentioned in the email confirmation. This date is usually your upcoming billing date.

Alternatives to Constant Contact on Shopify

You have various options based on your needs. Here’s a quick look at some popular choices and how they stack up:

GetResponse ($19/month)

Known for its automation capabilities and ecommerce features. Offers unlimited landing pages, email marketing, autoresponders, and Facebook ads. Includes a single sales funnel and the option to sell digital products. However, it may not be the best for those seeking advanced features at a lower cost.

ActiveCampaign (from $49/month)

Offers sophisticated workflows and CRM capabilities. Features hundreds of pre-built marketing automations, personalized emails based on Shopify data, and SMS marketing. Provides a 14-day free trial. However, it may have a steeper learning curve and might not suit beginners or those needing extensive design options.

Mailchimp (Free plan available, paid plans start at $11/month)

Recently relaunched their Shopify integration. Offers a free plan for up to 500 contacts and 1,000 emails per month. Provides transactional emails, automation features, and SMS marketing (requires third-party integration). However, it may not be the best choice for those needing advanced features or sending high volumes of emails.

MailerLite (Free plan available, paid plans start at $10/month)

Offers standard email marketing features including lead generation, personalization, automation, surveys, and a website builder. Provides a free plan for up to 1,000 subscribers. However, it may not be suitable for those seeking advanced ecommerce-specific features or needing extensive integrations.

Cancel Constant Contact: FAQs

In Conclusion

So, we’ve walked through the process of canceling Constant Contact on your Shopify store, which should save you from unnecessary recurring charges. It’s a good practice, in my opinion, to review your connected apps periodically and remove any that you no longer need to keep things streamlined.