Top 11 Shopify Customer Service Agencies

Running a Shopify business is no small task when you have to take care of everything, including customer support. Providing great customer service can make or break your Shopify store, especially when customers expect quick answers and a smooth experience. To help you tackle this challenge, I’ve compiled a list of the top 11 Shopify customer service agencies that can help take your support to the next level. 

By following this article till the end, you’ll surely get valuable insights into the best partners who can boost customer satisfaction and keep your business running smoothly.

Why you need a Shopify Customer Service Agencies?

When I started selling online, I thought having great products and a good-looking store was enough. But I quickly realized that the moment a customer faces an issue — whether it’s a delayed order, trouble navigating the site, or simply needing more information — how you handle it determines whether they’ll come back or leave forever. 

That’s where Shopify customer service outsourcing comes in as a smart solution. Here are several reasons why outsourced Shopify customer service is a great choice:

• Cost-Effective Solution: Maintaining an in-house customer service team can be expensive. Outsourcing to an agency is often more affordable while providing the same, if not better, level of service.
• Save Time and Focus on Growth: I spent hours answering questions instead of growing my business. Agencies handle customer support so you can focus on scaling your store.
• Maintain a Professional Brand Image: Responding quickly and effectively creates a great impression. Agencies are trained to handle issues professionally, building trust with their customers.
• Handle Volume During Peak Times: I couldn’t keep up with inquiries during big sales like Black Friday. Agencies scale their services during busy periods to ensure no customer is left waiting.
• Boost Customer Retention and Loyalty: I’ve noticed that customers who feel supported are more likely to return. Agencies help create positive experiences that encourage repeat business.
• Resolve Issues Proactively: Agencies can turn unhappy customers into satisfied ones. In one case, an agency I worked with offered a quick refund and discount, saving the relationship with the customer.
• Streamlined Recruitment Processes: Hiring and training your team takes time and effort. Agencies already have skilled professionals, saving you the trouble of building a team from scratch.

Top 10+ best Shopify customer service agencies

Now you’ve got an idea of the perfect customer service agency, let’s start finding them. Hiring the right one will help get things running smoothly. That is why I give you my top 10+ best customer service agencies so you can take time checking them out now.

1. SellerSmile

SellerSmile started as a customer service team for Amazon sellers but now has expanded to Shopify, eBay, Walmart, and more. Starting from 2017, they have kept on providing top-notch service for hundreds of stores worldwide.

Working with them, you will have all customer service aspects covered with less than a day response time throughout the year. And they do offer a 7-day free trial to test things out with both sides.

The downside is SellerSmile doesn’t offer phone support or a team outside of the US.

Their service included:

• Livechat support
• Reputation Management
• Social media support
• Feedback service management
• Team training
• FAQ management
• Voicemail follow-ups

Pricing Plan:

• From $700/month: up to 2 marketplaces, 150 interactions
• From $1,350/month: up to 5 marketplaces, 6000 interactions
• Premium: Contact for a more customized service 

2. Simplr

Simplr is an on-demand 24/7 customer service outsourcing solution that integrates machine learning to keep the service online all the time. Funded by Asurion - a large phone insurance company - Simplr can provide professional service at a reasonable price.

Based in the US, Simplr claims to use AI-powered historical analysis to speed up the answering process, while testing new messaging with real people staff. They also say their service is 40% more affordable with pay per resolution process.

However, they don’t provide a phone call solution as well.

Their main features are:

• 24/7 US-based human support
• Pay per resolution with no contracts or hidden fees
• On-demand scaling thanks to AI

Pricing Plan:

• Starts at &2.25 per resolution.

3. HelpLama

HelpLama is an expert in the field of customer support, empowering your brand and motivates your customers to make a purchase. Based in the US, UK, and Australia, the availability is significantly increased.

They claim to have a 21% average increase in sales achieved if using their service and have served over 100 businesses worldwide. Another good news is they do provide phone support.

Whether you are a Shopify dropshipping company or an upcoming store, HelpLama can help with your platform and your software, at volume-based pricing and 100% money-back guarantee!

Their service included:

• Email support
• Live chat support
• Phone support
• Phone order taking
• Telemarketing support

They have something called a zero risk model, which means your store will get trained experts to answer live chat support, while you get your money back if things don’t go well.

Pricing Plan:

• Start from around $399 per month
• A customized pricing plan can also be offered based on your requirements

4. GizmoSupport

From India, GizmoSupport has been a call center outsourcing for over 12 years, having over 2500 solution providers across 6 locations. The experience brings throughout service with professional staff that can help your business grow.

GizmoSupport’s services are:

• Customer lifecycle management
• Digital enablement
• Application lifecycle management
• Enterprise IoT e-surveillance

While this is an agency that is closer to the Asia area, Gizmo Support with its enterprise-level of customer support may not be what many are looking for. I still give you the name since they do provide top-notch service and solutions.

Pricing Plan:

• The pricing that they offer is customized and varies according to the requirements of your company.

5. Proonto

Another agency integrates with machine-learning, Proonto analyzes visitors’ behavior in real time and real conversation to result in +17% revenue growth for clients. They offer a fully-featured live support platform with chat, video, and audio capabilities.

One cool thing is they call their staff the MAPS - expert human operators assisted by machines to provide great customer service for you. They can instantly become the front face of your business and provide insights about your customer needs and experience.

Pricing plan:

• $400 per month per user.

The pricing of Proonto is quite affordable for small and medium businesses, and you get professional staff for your own store, so it is quite a good deal.

6. Helpware

Founded in 2016, Helpware is a new name that is more and more confirming their place as a customer service agent. They now have served over 100+ clients and worked on over 4 continents - USA, Asia, Latin America, and Europe.

Their service is called customer experience, which I found quite interesting compared to customer service. They support omni-channel, which means every channel like voice call, email, chat, text, social media, messaging, and in-app.

They have worked with Zendesk, Universal, and Google, so it is no doubt a good service. There is also machine learning involved in this 24/7 service.

Pricing Plan:

• Talent Only: Team size includes 2+ members
• Talent & Primary Support: Team size includes 5+ members
• Talent & Full Suppor: Team size includes 25+ members

7. Octopus Tech

Founded in 2011, Octopus Tech is experienced in customer support and website design. They offer both voice support and non-voice support from India.

Their services have a wide range of activities:

• Chat support
• Email support
• Data Entry service
• Call center service
• Outbound & Inbound service
• Telemarketing
• Tech support

They’ve partnered with Amazon, Goodyear footwear, and many more big companies, so you can be reassured about their quality.

Pricing Plan:

• They offer customized pricing based on the needs and requirements of their clients.

8. IdeasUnlimited

I came across this company when researching, and immediately thought they deserve a spot on the list. With over 8 years of experience, IdeasUnlimited offers 24/7 call support for 300+ clients all over the world.

Their service is available for almost every industry, so you don’t need to worry about whatever you are selling. Phone, Email, Live chat, Social Media, Mobile app, Video, you name it and they have it.

They also have remote workers operating in North America, South America, South Asia, Europe, and the Middle East. You can also choose a combination of both physical call center services and a remote team.

Pricing Plan:

• They provide customized pricing packages according to the type of service you choose.

9. Mobilunity

We now move to Ukraine, where Mobilunity provides chats, emails, and calls service for your store, all 24/7. They claim to have a team of 30+ members that has more than 6 years of experience and supporting over 1000 websites at the moment.

If you do your business with Mobilunity, you will get:

• Department managers to define KPIs and SLAs
• Pre-sale clients support experts
• Online research professionals
• Shift supervisors
• Current client support experts
• Reporting managers

Pricing Plan:

• Pricing varies based on project needs and engagement models; specific rates are not publicly listed.

Out of all services, I think Mobilunity has the best price for small businesses. What they can improve is a more flexible plan so you can adjust those numbers to have more live chats over phone calls, for instance.

10. HiredSupport

HiredSupport has been around since 2010 and is a customer support outsourcing service industry pioneer. They have clients spread out across the globe for whom they manage 24/7 live chat, email, and call support. Their clients include major SaaS companies as well. Other services offered include:

• Shopify and Amazon store support
• Help desk support
• Social media management
• Virtual assistants
• Transcription services
• Lead generation

HiredSupport makes a challenging claim that they will beat your current support team, whether in-house or outsourced, against the KPIs that you set for them. They back this with evidence from their case study page where they improved their client’s customer satisfaction (CSAT) scores from 76 to 90+. They’re also rated 5 stars on Clutch, a major reviewing platform.

Pricing Plan:

• Determine the pricing according to your company’s needs and requirements.

One of the major benefits of outsourcing your customer service to HiredSupport is that their pricing model is highly affordable as compared to their competitors. However, they aren’t as big as the other well-known companies, which can also be considered as their strength. They also offer a free quote on their website, which makes things easier for you.

11. Flatworldsolutions

Last but not least, we have a veteran in customer service outsourcing, Flatworldsolutions, which has been around since 2002. They operate across geographies, with centers in India, the Philippines, the UK, and the US.

As a long-time provider, they can provide every service needed for a successful customer service process, with inbound, outbound, chat support, email, telemarketing, and more.

You can find a calculator to check how much it would cost to use their service according to your needs. As you can see above, my store would receive 200 calls per week with 3 minutes of average handling time, and this would cost me $2000 per week, quite high but understandable.

What should you look for at a good Shopify customer service agency?

Choosing the right Shopify support agency can transform your store’s reputation and customer relationships. From my experience, I’ve learned that not all agencies are the same, so it’s essential to know what to look for when you outsource customer service for Shopify. 

Here are the key factors that make a Shopify outsource customer service agency stand out:

• Quick response time: Customers shop at all hours, and issues can sometimes arise. I once lost a big order because I couldn’t respond late at night. A great agency ensures round-the-clock support.
• Customizable Support Plans: Every store is unique. Agencies that offer flexible plans tailored to your business needs are far more valuable.
• Expert Knowledge of Shopify: Not all agencies understand Shopify’s specific features like checkout flow or app integrations. I’ve worked with one that didn’t, and it created unnecessary delays. Choose an agency well-versed in Shopify.
• Omnichannel support and integration: Customers reach out through email, live chat, social media, and more. I’ve missed inquiries on Instagram that could’ve turned into sales. A good agency manages all platforms to keep communication seamless.
• Scalability for Growth: When I ran a flash sale, customer inquiries overwhelmed me. A reliable agency can scale its services to match your business’s growth, ensuring consistent support during busy periods.
• Strong Problem-Solving Skills: Mistakes happen, like shipping errors or delayed orders. I’ve seen an agency resolve an issue by offering a free expedited shipment, turning an unhappy customer into a loyal one. Look for proactive problem solvers.
• Data-Driven Insights: A good agency doesn’t just answer questions; they provide actionable feedback. One agency helped spot frequent delivery complaints, allowing me to fix the issue by switching carriers.
• Friendly and Professional Communication: How an agency communicates reflects directly on your brand. I’ve had one that sounded robotic, leaving customers annoyed. A great agency balances professionalism with a friendly, approachable tone.
• Transparent Pricing and Value for Money: I once chose an agency with hidden fees that drained my budget. Ensure the agency offers transparent pricing and delivers measurable results like faster response times or higher satisfaction rates.

Conclusion

This article provides an overview of the Top 11 Shopify Customer Service Agencies to help readers decide which provider best fits their needs when they outsource Shopify customer service. To ensure the success of your business, it's crucial to carefully evaluate your options before deciding to outsource customer service Shopify to guarantee a seamless experience for your customers.

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FAQs

Does Shopify have good customer service?

Yes, Shopify is known for its excellent customer service. They offer 24/7 support through email, live chat, and phone, making it easy for merchants to get help whenever needed. Their team is knowledgeable about the platform and can assist with setup, troubleshooting, and optimizing your store.

How can I talk to a live person at Shopify?

To connect with a live person, you can use Shopify’s live chat feature or request a callback through their Help Center. Simply log into your Shopify account, go to the support section, and choose your preferred method of communication. Live chat is one of the fastest ways to get real-time assistance.

What is the best live chat for Shopify?

Several excellent live chat apps are available for Shopify, including Tidio, Gorgias, and Zendesk Chat. Each offers features like real-time messaging, chatbots, and integration with other support tools. The best one depends on your specific needs, such as ease of use, automation capabilities, or budget.

Who are Shopify's biggest customers?

Shopify serves many businesses, from small startups to global brands. Their most notable customers include Gymshark, Heinz, Red Bull, and Kylie Cosmetics. These companies rely on Shopify’s robust platform to manage their large-scale operations and provide seamless shopping experiences.